Terrible communications

Auto Windscreens - www.autowindscreens.co.uk
★★★★★
4.7
93.0% of users recommend this
  • Value For Money

Chace14's review of Auto Windscreens - www.autowindscreens.co.uk

“Terrible communications”

★☆☆☆☆

written by Chace14 on 24/02/2016

This is a company that my insurer uses. I was booked in for a repair on a day that was not convenient, my insurer had given me a number to call to rearrange. I called this number several times over the course of a week, no one ever picks up! I was often on call waiting for over 20 minutes with no reply. Unable to reschedule and with no confirmation email I gave up and booked through another company.
I then get a text to remind me of my booking with an option to CANCEL via text - I did so, which annoyingly costs money! Despite this the next day I get 6 missed call from an angry technician at my house!
Not even their website works.
Avoid at all costs.

Was this review helpful? 0 0