FK Automotive Reviews - www.carparts-tuning.co.uk

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★★☆☆☆
1.6 / 5
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FK Automotive www.carparts-tuning.co.uk

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Latest Reviews

★☆☆☆☆

“DO NOT USE, EVER!!! - No delivery and no communication”

Written on: 14/11/2014 by Prince1973 (1 review written)

My experience is like most others on here. Ordered a set of lights that were in stock according to their website. A week went past with no communication, chased them with emails and phone calls no answer to either. Got paypal involved, still no reply. Finally got my money back and email saying order cancelled with no explanation of why… Read Full Review

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★☆☆☆☆

“DO NOT USE FK AUTOMOTIVE!”

Written on: 25/09/2014 by Simon.James.9 (1 review written)

I don't understand how they are still in business?! Undoubtedly the worst customer service I have ever experienced. Supplied products that didn't fit the vehicle despite being listed specifically for it. They refused to accept this and claimed it to be no fault with their parts, despite me supplying them photos clearly showing it wouldn't fit. They wouldn't accept this back and when I raised a complaint through paypal, they closed my account with them. Unbelievable! I urge anyone considering… Read Full Review

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★☆☆☆☆

“Warning, Buy elsewhere!!!!”

Written on: 13/09/2014 by KalebStanley (1 review written)

Ordered parts, all meant to be in stock and available, paid buy credit card but parts never turned up, emailed them, phone constantly engaged, eventually received notification of inability to supply and promise of refund, no money refunded and no answers to emails and of course phone constantly engaged! Have had to resort to asking credit card company to persue them for refund. How do companys like this continue to trade????… Read Full Review

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★★★★★

“Good experience unlike others”

Written on: 17/07/2014 by shauninverness (1 review written)

I paid by bank transfer and then read these reviews and got very paranoid. However, service was quick considering it was from Germany to Scotland and also communication was fantastic when I asked for an update. The DHL tracking service was a lifesaver. Would buy again… Read Full Review

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★★★★☆

“lowering springs”

Written on: 31/05/2014

From what i can see not many people have had luck with this company but id just like to say that i had a good experience, the item arrived fast, it was complete and correct, a tiny bit of defective paint was the only negative i could spot but overall for the cheep price they are ideal : )… Read Full Review

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★☆☆☆☆

“Hard work getting a refund”

Written on: 01/08/2013

From what I can gather via other customers of FK Automotive, if your item is in stock, and they actually send you the correct one, then everything is great. But then aint this always the case when you actually receive what you paid for. However, in my experience, they didn't have my item in stock. Being a patient person, I waited, and I waited and I waited, then after a month I decided that I wasn't prepared to wait any more, so cancelled my order, which according to their T&C's i'm entitled… Read Full Review

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★☆☆☆☆

“Sports suspension lowering kit”

Written on: 21/05/2013

I ordered a full suspension kit for my son's 03 Clio 1.5DCI although the back were ok the front suspension legs would not fit. Tried getting in touch but with no luck. Seems that there is a pattern here,should be stopped from advertising in uk. … Read Full Review

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★☆☆☆☆

“ DO NOT USE”

Written on: 25/03/2013 by paulmak (1 review written)

I ordered a pair of angel eye headlights the wrong type arrived HID instead of halogen they didn't reply to my email the lights are not for my year of car they do not fit anything like the originals also the wiring is incorrect the auto range adjust fault warning is iluminated on the dashboard, I emailed them again still no reply I wish I had seen these reviews before I ordered from them I paid with paypal so they can chase them up… Read Full Review

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★☆☆☆☆

“Incorrect car part sent, and Customer Line does not work”

Written on: 12/03/2013

Worst web experience to date (after 15 years online shopping). I ordered a plastic trim part for Car (a), and recieved a seat frame (metal) for car (b). Rubbish. Not answering emails. Phone Line does not work. Not impressed! … Read Full Review

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★☆☆☆☆

“Fking useless”

Written on: 24/02/2013 by Theukisfubar (1 review written)

I ordered two tool chests got them but they had suffered heavy damage, I sent nearly 30 e-mails trying to get them picked up. Eventually they send two prepaid lables , I took them to my local parcelforce depot and tracking showed arrived and signed for three days later, I waited two weeks for refund, nothing. I mailed them again they said we have only just received them?,and will send your refund . Still no refund and now they are saying they haven't received them , still weighing up my… Read Full Review

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★☆☆☆☆

“DO NOT USE!”

Written on: 30/01/2013 by FKHATER (1 review written)

As others have already stated, their customer service is shocking to say the least. I got sent the wrong items ( wheel spacers), 1. there was only 1 spacer not 2. it looked like it had been kicked around the warehouse before packing, it wasnt even the correct spacer! I since returned at my cost (not cheap) and now have had no reply!!!! My only advice is DO NOT USE FK, they are FK ing sh*t … Read Full Review

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★☆☆☆☆

“Thieves”

Written on: 13/01/2013

I ordered a car part for a friend and paid through PayPal. Three days later I've received an email informing me that my order has been cancelled. I still haven't received any refund, nor an answer to my emails… Read Full Review

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★★☆☆☆

“FK Automotive do not reply to phone calls or emails”

Written on: 21/12/2012 by Garreth Sleigh (5 reviews written)

FK Automotive sadly seemed to have given up providing customer service of any type. They are happy to take money for payments. However they are unable to them provide any updates, information, tracking details or accurate reports of any type. We purchased products to be delivered to a customer of ours. The wrong seats were sent. They were the wrong model, the wrong colour and incorrect. FK Automotive did not care and they refuse to collect the products, answer emails or have anything to do… Read Full Review

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Theukisfubar's Response to Garreth Sleigh's Review

Written on: 24/02/2013

FK diabolical I ordered two tool chest both had suffered damage in transit, 30 emails trying to get them to send prepaid lables. Got the lables sent them back they was signed for three days after I sent them, but still no refund. Another 30 odd emails, they now say they haven't received them?. The man who emailed last said we have no news for you stop sending e mails.

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Carmykalmeida's Response to Garreth Sleigh's Review

Written on: 13/05/2014

I recently purchased some parts and am still waiting for a reply. I hope I don't have to take further steps to sort such out?
Should I start with consumer complaints Europe or The European business monitor?

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