worst finance company ive ever known

MoneyBarn.com - www.moneybarn.com
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Adamsuz14's review of MoneyBarn.com - www.moneybarn.com

“worst finance company ive ever known”

★☆☆☆☆

written by Adamsuz14 on 13/10/2015

I took out car finance with them about 4 yrs ago. If u make your payments on time then great but once u miss even one they start playing games.
First they take u to court even though your asking for more time to pay. Agreement set up via the court, out of about 25 payments, 24 of which all made on time, i missed one, you speak to them to sort this out, n they arent interested. Wud rather pass to recovery agent and then you pay without the need of this and they still charge u recovery costs. Staff tell u to ignore these charges n then they go back on what theyve advised as its convenient to them and means they get more money out of you. Recovery agent cant prove theyve dont the work they claimed, they dont tell u in advance what the charges are until an invoice arrives, n when u dispute them u get told u have to pay them or they wont remove the HP market against the car.

Such a hassle to deal with. Negative comments on here mustnt be doing the business any good and sadlt they still wont change their ways. Have wrote into BBC Watchdog who else is up for doing that????

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Ladylips100's Comment

Written on: 14/11/2015

I have had exactly the same situation as yourself. Read your review and had to look twice to see if id actually wrote it.

I too had suspended goods order set up and ive paid it each month. I had a stressfull month and forgot to pay 1 in sept last year. They rang me June10th to highlight this and in 15th passed my details to recovery agent. I was asked to fill in earnings sheet but had no means to print it off plus it wasnt necessary to request this as id paid all others proving i cud afford to pay them, just cudnt afford to pay 2 months at the same time. I then had an airlines claim settled and so at the end of june paid the arrears plus the normal amount due.

2 weeks letter a £300 letter charge arrived for agent fees. I spoke to these ppl to say i was discussing making payment to moneybarn so no need for their involvement. I rang Moneybarn n staff told me to ignore the letter as it had crossed with me making payment. Moneybarn told me agent had been to my house twice n spoken to me in person. I know this to be a lie as 1 of the dates advised i was on holiday in spain. The agent cant provide proof of the work they have done norm fo they advise in advance what charges are.

I made a complaint to moneybarn about this and all i got was a letter with what seemed to be a log of notes added on their computer system. Half the points i raised were not responded to. Ive escalated my query to FLA as i have just 2 installments left to pay abd agreement is finished. They told me that if i fail to pay the £300 charges then they will not remove the HP marker from the vehicle. I think this is what u call blackmail. Rather than honour what staff have advised or realise if they are more anicable to deal with people do actually pay.

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Agent1234's Comment

Written on: 15/01/2016

You should not be in spain when you owe money.

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Ladylips100's Comment

Written on: 17/01/2016

Ahhh you again.. Must be a jumped up 20 yr old cos your immaturity prevails again!!

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