lack of responses

Lease2Buy - www.lease2buycars.com
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SJ11XKF's review of Lease2Buy - www.lease2buycars.com

“lack of responses”

★★☆☆☆

written by SJ11XKF on 04/09/2014

I have to question the shear lack and delay in responses from Lease2Buy whilst it seems they are your best friends when it comes to obtaining a car they hope you would buy, after taking delivery of the said vehicle, then the customer support ends. I obtained a car from them on 17 April 2014 .

i have sent continuous emails asking for clarification regarding the road fund licence , and that I have made some 2 plus years of early settlement of the so named final balloon payment , but so far I have not received any reply, yet alone a satisfactory reply

additionally it came to light after signing the hp agreement , with all the agreed deposits made etc , that Lease2Buy hold onto the V5 registration document , in their name , until the loan for the car purchase is fully paid up.

Not even one of the high street car manufacturers does this.

think seriously before buying a car from Lease2Buy

for any clarification

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Gmack669's Response to SJ11XKF's Review

Written on: 03/04/2016

Hi
I was a previous customer of l2b

The reason they keep the vehicle in their companies name until final payment is
1. Your not getting any credit checks on your account
2. This is incase you fail to keep up payments and as the car is technically theirs if you fail to return said vehicle it is then subsequently classed as stolen
3.it is easier for them to take back the vehicle as it does not belong to the third party and helps them fight the red tape that normally prevents companies from claiming back their goods with ease and saves on legal costs
4. The final reason which I think is quite obvious is that the company is called LEASE2BUY
Meaning quite clearly that you are leading the car with the intention and option to buy said vehicle at the end of the policy term hence the balloon payment

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Sj11Xkf's reply to Gmack669's Comment

Written on: 04/04/2016

LEASE TO BUY DID EVENTUALLY SORT THEMSELVES OUT AND WE RESOLVED OUR DIFFERENCES
AS IT HAPPENS I PAID THE ENTIRE CAR DEBT WITHIN 12 MONTHS OF ACQUIRING THE CAR , AND HAD EVEN PAID THE LUMP SUME FINAL BALANCE PAYMENT WITHION 2 MONTHS OF ACQUIRING THE CAR
I KNOW IOT MAY SEEM STRANGE TO PAY THE BALANCE BALLOON PAYMENT EARLY , BUT THAT IS WHAT I DID AS I DID NOT WANT TO RELY ON HAVING OR NOT HAVING THE BALLOON PAYMENT WHEN THE CAR WAS FULLY PAID
I THINK I WOULD EVEN GET ANOTHER CAR FROM THEM , IF THEY HAD THE RIGHT SORT OF CAR

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