Waste of time

First Response Finance www.firstresponsefinance.co.uk
★★★★★
4.9
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98.0% of users recommend this

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99999999Callum's review of First Response Finance www.firstresponsefinance.co.uk

“Waste of time”

★☆☆☆☆

written by 99999999Callum on 12/02/2016

This may not be a reflection on the company, my friend is a regular customer and has had nothing but a good experience. He contacted them for me today and explianed he wanted to recommend me for finance the phone was handed over and the gentleman I spoke to couldn't wait to get off the phone.. Very abrupt asked if I would like phoning back as he was quite busy. I said no he then quickly went through about 5 questions and said sorry you've been unsuccessful go and have a look at experian..

Unhappy with the lack of customer service which is what they apparently pride there self on their website

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  • Speed Of Loan

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Firstresponsefinance's Response to 99999999Callum's Review

Written on: 15/02/2016

Hi,

Thank you for posting your feedback. We have been able to review your conversation with our advisor and have provided feedback to the individual concerned along with his Line Manager.

We're sorry that we have not been able to meet your expectations on this occasion, however the feedback is well received, thank you.

If you wish to discuss the matter further please do not hesitate to contact First Response and ask to speak to one of our Customer Experience Advisors who will be happy to speak to you about your experience in further detail.

Best Wishes

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