written by Richie03 on 27/03/2024
I had an issue with the car dealer who tried to bully me out of my rights but First Response came between and made sure I knew all my rights and made sure the dealer stuck to their obligations. Even when the dealer went quiet First response took it upon themselves to get my situation sorted. Best service I have had ever!
written by Dominiquej395 on 25/03/2024
Really good customer service I would recommend to anyone
written by on 25/03/2024
Very reliable great company very quick and great staff great company
written by Zander1 on 21/03/2024
Company could benefit the consumer by not restricting a change of Direct Debit payment date to 6 days either side of the original date. I wanted to change mine to the 15th, my pay day, but was told this was more than the 6 day ruling, so company wouldn’t alter the due date.
written by on 21/03/2024
buying a car was easy and very straight forward, the agent was 1st class. Only problem I encountered was when in dispute with the dealer, didn't really get any help at all.
written by Simranjeet13 on 21/03/2024
I bought a car through your dealer scot helps me to buy but they have to give me a additional key he didn’t gave me and a problem in back boot he didn’t repair i have not receave any documents for this car he just delayed the things now its 2-3 month gone when i bought car nobudy replies to me i have mail them nothing I told them if you cant fix take car back but no reply still
written by Haynes1954 on 21/03/2024
SIMPLE and straightforward, very friendly and helpful customer service and very prompt and quick in processing transactions. Been a service user of this company for quite a few years now and still very happy with their services.
written by IanJam on 14/02/2024
They called me at a time requested, told me about a Water bill from an old house that was causing an issues with my credit rating. Although they agreed the finance anyway I was able to contact the water company and clear the issue. Most finance companies just say Yes/No without contact so I would never have found out as it did not show on my experian account. Unfortunately the Bike I was looking at did not look good on inspection so I did not go ahead but would defiantly use them when I found a better one.
written by ZaneZvirg on 28/11/2023
This company and people working for it have been absolutely fantastic. Not only they don't turn away person who has iva (adding bad credit) but they are someone who will go that extra mile. When I got my car and it broke down the Second day of me driving First response was the ones to help me and not the dealership as they didn't care about fact that they have me faulty car which potentially put my life at risk. Even though it actually took nearly 2 month to sort everything out and for me to get out of old agreement and into new First response were just God send
written by LOVEWINS on 10/10/2023
EXCELLENT CUSTOMER SERVICE, POLITE , FRIENDLY AND HELPFUL
written by Garyhall2023 on 30/08/2023
Bought a car with these guys had a few problems with the dealer and the car but these guys where on the case unbelievable service no matter who you talk to there they are all polite and professional maybee other companies should take a leaf out of there book Great service thank you ????
written by Jamiethetechy1 on 23/06/2023
So I have had 3 cars (including the one we got last month) with first response finance each and every time the customer care has been outstanding and the credit limit more than I need for the purchase This time we bought our daughter her first car a fiat 500 frf we’re amazing they paid the car fast got me a discount of screen price car delivered to my unsuspecting 17 year old daughter Fast forward three weeks car breaks down ( I’m a mechanic) would have taken it back to the supply dealer but he had ceased trading so I recovers car to my work repaired the car spoke with first response customer care and the lady I dealt with was truly lovely she told me to send invoice to them by email and they would pay us back by bank transfer true to there would the money was in my bank the next day Thanks to first response I was able to give my daughter her dream car Thank you so much
written by shrgrry on 16/06/2023
My wife applied for finance and we uploaded all information as requested. As my wife doesn't have a full license yet I (her husband) uploaded my license details. Their website allowed us to do this and there were no problems at this time. The only thing we had to do was view the car and then go back on their website to confirm. I (her husband) left work early next day to view the car. On my way home the garage telephoned me to say the application had declined. Upon returning home my wife had missed a call at 4.30 (even though the call was booked for 4.45) so it was only then we knew it had been declined (at this point I had already been to view the car.) Why wait all day to notify it had been declined knowing full well we were going to view the car. My wife was really upset and I wasted my time and fuel going to view the car. Absolute joke of a service.
written by Judahu424 on 03/06/2023
Great customer service, An agent took the time and explained everything. I didn't feel rushed into anything and had a great conversation would highly recommend FRF. I will definitely be using them again in the future. Again special thanks to him for ease of conversation.
written by nickpoole on 06/01/2023
Didn't have the best credit history but were approached by First Response as was looking to get a motorbike so I could start enjoying a hobby I love. Was so shocked when I was given the green light to finance my next adventure. Went through a very painless process and was totally honest with them. Spoke to me and made me feel human again and that my poor credit rating didn't have to hold me back. Managed to finance the bike of my dreams and I'm going to pick it up in a few days. Very affordable and very reasonable. Thank you First Response
written by BigJim67 on 09/12/2022
From Day one of being accepted for finance from First Response has been amazing, I can't fault these people one bit. They are very welcoming and made me feel at ease while setting up my finance for my car. Recently I had lost all confidence thru a bad car dealer so I started loosing all trust in people, but First Response changed all that thru emails and text messages. I now have a new car from Carrera Cars and a fantastic finance company which helped me get this car, I'm now one happy guy with a lovely car. Just want to say a big Thank You to First Response for all their help you guys are amazing
written by Rabwat on 09/12/2022
This is my second car pick my new car had it all the paperwork done that day they paid the garage the next day then I picked up my car good repayment rate to I would recommend them .
written by nhArmstrong490 on 09/11/2022
Had 2 cars breakdown in the space of a week, found a replacement and the garage said about first response finance, i was approved in 5 minutes and in my replacement car within 2 weeks. would deal with again.
written by Madmac666 on 08/11/2022
Well car money was great a found me credit to purchase my vehicle with First Responce Finance , a got great payments sorted . Would defo recommend this company .
written by Chuci88 on 07/11/2022
Absolutely fantastic company. Very quick and efficient and amazing customer service. They were fantastic in how they dealt with me and got my finance sorted quickly and I am really happy with their services I would highly recommend them to family and friends and would definitely use them again.
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