Yet another call back!!

The Loading Bay, 12-18 Pollard Street, Manchester, M4 7AJ
0800 019 7180
★★★★★
4.5 / 5
91% of users recommend this
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Guest's review of CarFinance247 www.carfinance247.co.uk

★☆☆☆☆

“Yet another call back!!”

Written on: 29/06/2013

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Got email saying I have been approved, so rang up to see what the next step was but was informed that they would call back within 2 hours only to find I never got the call back promised.
Had to call them the next day again got told I would get a call back, same again nothing, another call to them then finally got told to go find a car and give details, after week of traveling around test driving cars I had found one to suit everything we needed, rang up straight away only to be told I will get a call back, again still waiting and nothing the next day I ring up and get told the same and always get the same result, I again finally managed to give them the details and to which I told them the car is still for sale until I put a deposit down but I need to know if everything is ok before I do....same thing we will call you back first thing in the morning before 12 definitely....came 3 o clock and still nothing so I rang them up to find out what is happening again promised a call back and still waiting!!!
The car will no doubt be gone by the time they actually sort everything out, I have been accepted by a loan company but I don't want to agree to it until I know what is happening

  • Speed Of Loan

  • Customer service

Carfinance247's Comment

Written on: 29/06/2013

Hello, I'm one of the directors of the business and can't apologise enough for the bad service you have received so far! What is your reference number and I shall get our sales director to deal with yourself personally. This is not how we operate as a company and customer service is paramount. I hope you'll give us a 2nd chance to resurrect the deal. Kind regards, Louis

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A3Rox's Comment

Written on: 29/06/2013

I managed to ring at 5pm today and spoke to a guy that told me to ring first thing on Monday morning as I know then know where I stand with regards of accepting the other offer, yes they are bigger monthly payments than I thought but easily affordable and its 100% guaranteed.

thanks for the reply Louis much appreciated, hopefully all the stress from phone calls, call backs and getting let down results in good news on Monday.... I never normally write bad reports and I was quite annoyed that I found myself doing one.

Thanks again for the reply

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Carfinance247's Comment

Written on: 30/06/2013

Thank you for the feedback. If you are struggling for whatever reason on Monday please email me direct - louis.rix@carfinance247.co.uk

Have a good weekend.

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