Strung me along

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Northwestmale37's review of Zuto Reviews - zuto.com

“Strung me along”

★★☆☆☆

written by Northwestmale37 on 19/01/2015

After being told that I'v passed initial searches and had to submit my driving license, months of wages slips and passports, I was assigned my own personal advisor, when I came to discuss things with her I was informed she was off sick.
I was then dealt with by someone who left a voicemail saying ALL pay slips are fine you CAN NOW START YOU CAR SEARCH!
Excitedly I then spent the day searching car garages, they had explained to give the office a call from the car garage and they would take care of the rest.
I found a vehicle, details where given to the staff at Carloans4u and then I never heard from the staff (apparently they said it was the sales assistant at the car garage and visa versa)
I called for the 7th time as it was a Saturday and was told that that someone will call me back before 5pm to discuss.
Nobody did..... Then an email came through from a lender saying sorry but car finance declined!
I called carloans4u in the morning (Sunday) they said it was nothing to worry about as that email was from a lender they first went too, I had ALREADY BEEN APPROVED by a lender so everything was going ahead and I just needed to speak to my advisor in the morning.
Today (Monday 19th January 2015) I spoke to the advisor who said there had been a slight problem with the figures on my wage slips, although I gave her 5 months wage slips and extra ones from my second job stating I'm well above the minimum requirement of the loan.
She said she would speak to the lender again and call me with a decision (this was at 10:30am)
At 18:20pm she TEXT me to say sorry, I can't have the loan and my file has been closed!
It is a VERY good job I never put a deposit down on a car and I have also put an add on a internet sight selling my current car.
I was passed from pillar to post, staff off sick, system crashed ect..... The staff where friendly but I felt like a second rate citizen.
I came through this company as it was recommended as I'v had poor credit in the past, I'm in a financially decent place now but still feel as though they could have done a LOT more to try and push this through.

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