PLEASE DO NOT USE

ACF Car Finance www.acfcarfinance.co.uk
★★★☆☆
2.8
48.0% of users recommend this
  • Speed Of Loan

  • Customer service

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CLAIRACOO's review of ACF Car Finance www.acfcarfinance.co.uk

“PLEASE DO NOT USE”

★☆☆☆☆

written by CLAIRACOO on 19/07/2013

I stupidly (without taking advice from family members) took out finance on a vehicle. I paid a hefty deposit and agreed the monthly costs (although they were over the agreed budget)at this point deposit had been given so i had to agree to it. There was no tax / fuel in the car so i ended up forking out an additional £113 for 6 months tax. Within 2 months the vehicle had problems and a new clutch & gear box was required (i had taken out cover for this so thankfully it didnt come out of my pocket).
Due to my work messing up our salary in the August i called them to explain that payment would be delayed slightly and wondered if there was something that i could do until i could make the payment, i gave them a date of when it would be paid however the evening before a man arrived at my house and said he had been sent to retrieve the car. After much pleading with the company and the bailiff they agreed that payment would be fine the following day however the car had to be taken and kept in a compound overnight. I called the following day to make payment and was told they didnt want my business and that they were keeping my car. I was over £3,000 out of pocket and still in debt (which i am fighting)for over £15,000 - the car wasnt worth any more than £2500.
PLEASE DO NOT USE THIS COMPANY THERE ARE OTHER WAYS OF GETTING A CAR WITHOUT SIGNING UP TO THESE ROGUES - NO MATTER HOW MUCH THEY SELL TO YOU IT IS NOT WORTH THE SLEEPLESS NIGHTS AND THE LOSS OF MONEY - I HAVE TO RATE THIS COMPANY AS I CANT SUBMIT THIS WITHOUT GRADING THEM BUT EVEN 1 STAR IS TO MUCH

  • Speed Of Loan

  • Customer service

  • Value For Money

Acf Car Finance Limited's Response to CLAIRACOO's Review

Written on: 26/07/2013

Dear Clairacoo

I am sorry to hear you have been dissatisfied with the service you received when purchasing a vehicle from us. Through our carefully designed sales processes, we will always try to ensure that we offer our customers a choice of vehicles with monthly re payments that are within the customer’s budget.

With regard to the payments and repossession of the vehicle I confirm we are unable to comment on this as we are not the finance provider and do not administer your loan. If you have any concerns regarding the way the account has been handled you will need to discuss this with them directly.

If you do wish to discuss any of the points you have raised further please contact us.

Yours sincerely

ACF Car Finance

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