STAY AWAY

ACF Car Finance www.acfcarfinance.co.uk
★★★☆☆
2.8
48.0% of users recommend this
  • Speed Of Loan

  • Customer service

  • Value For Money

mattieh87's review of ACF Car Finance www.acfcarfinance.co.uk

“STAY AWAY”

★☆☆☆☆

written by mattieh87 on 08/07/2013

I read this review site before purchasing a car off acf, decided to not listen to bad reviews and go for it..... what a mistake, didn't find out the car had no tax until I handed over deposit and signed all the paper work, very sneaky!!! should of threw the key at the salesman there and then. since buying the car its been to get repaired 5 times with new problems, only covered 3000 miles since ive brought it, as for the quality used car slogan what a load of rubbish so far the car has cost mre £500 in loss of earnings while car is in repair shop (not getting fixed) car is currently in repair shop for the 5th time, if it doesn't get sorted this time I will just dump it bk on these rouge traders. PLEAESE TAKE MY ADVICE there are plenty of other companys to use don't take a chance

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Acf Car Finance Limited's Response to mattieh87's Review

Written on: 16/07/2013

Hi,

We are sorry to hear you have been dissatisfied with your vehicle purchase. As a company we pride ourselves on offering quality used vehicles. As with all used vehicles, on occasion, problems can occur. Where this does happen, and where we are liable for covering the repair, we have a dedicated Aftersales Team who will assist you.

However, if you are unhappy with the service you have received at any point, or if you have any other points you want to raise, you may wish to speak to our Complaints Team.

Regards

ACF Car Finance

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Mattieh86's reply to Acf Car Finance Limited's Comment

Written on: 16/07/2013

yes and that goy me nowhere, I reported a knocking noise from my engine a week after purchase after the garage you sent me toofailed to spot it 3 times I was the one who actually pointed it out, the garage then said it was the cambelt at which point acf pointed out because I had now done 6000 miles I the car that it was my fault

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Nothavingit's reply to Mattieh86's Comment

Written on: 17/01/2014

I have an appointment today at 5pm to view a car which means driving over from Nottingham to Birmingham, after reading all the posts and learning how much your likely to repay its making me have second thoughts , now deliberating whether to just save up each month and buy a second hand run around

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Doesntmatterwhoiam's reply to Nothavingit's Comment

Written on: 15/10/2014

i too was due to drive from nottingham to look at some cars but all the negative feedback and continued reports of faults from so many people in different parts of the country made alarm bells ring so if alarm bells are ringing and im having doubts about paying 3 times what the car is worth and theres a history attached to this company with cars having faults i will say no thanks and will just save the money each month - i accept like any cars they can have faults . but there appears to be to many customers writing in with the same negative feedback so ill pass on this occasion

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