Total shambles of a company.

Back in august of last year my car was broken into, I made a claim but cancelled it realising I could get it fixed faster. As my renewal was coming up I was informed my claim was still open. I rang Zurick and asked what was going on they stated before the claim could be closed I had to pay the recovery fee. Ok why didn't they tell me this back in august, as its now February I made the payment straight away direct transfer, was promised this would be sorted within 48hrs. All week I have been chasing this up, even got my bank involved to be fobbed off saying yes they have my money but my claim still was not closed down. I once again explained that my insurance runs out on the 13th feb and unless this was sorted I would have to pay double. Which obviously is not fair as I had not made the claim and had already paid the fees. There answer was it is not our fault its the banking teams fault. So once again I will have to chase them up tomorrow and get my bank involved again, and have to pay double my price. So angry as I have been driving 24 years and have never once made a claim. Avoid this mickey mouse company at all costs.