written by gwFowler316 on 21/03/2014
Firstly Vauxhall Insurance is non existent. It is a contract with Ageas Insurance Services/ UKAIS you enter into. The keystones of their offering to consumers are that this is the best you can have tailored to your Vauxhall.." We built it who better to protect it". They boldly state that any repairs will be conducted by VX trained technicians at a VX approved repairer. When I made a claim my vehicle was sent to an unapproved repairer and bodged by technicians untrained by VX. Blistering paitwork, lacquer over dirt and billing for work not done. I insisted the faults be corrected by a VX main dealer. Ageas' complaints handling is a complete joke. I have now taken them to the financial ombudsman and 14 months after their breach of contract am still waiting for recompense. DO NOT THINK THIS INSURANCE IS ANY BETTER FOR YOUR VX CAR. IT IS JUST A BADGING EXERCISE AND A FALSE AND MISLEADING ONE AT THAT.
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