The Insurance Factory Reviews - www.insurancefactory.co.uk

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★☆☆☆☆
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Latest Reviews

★☆☆☆☆

“I recently bought a car insurance from The Insurance...”

Written on: 14/11/2016 by royraja (1 review written)

I recently bought a car insurance from The Insurance Factory Ltd.  As previously my car was insured under the company group car policy they not only disregarded that No Claims Bonus but at the same time charged me additional premium of £126 plus £45 administration fee. If I had to cancel the policy they would charge me £50 administration fee thus having no option other than to continue with the policy and pay the huge difference. All I requested them is to waive the £45 administration… Read Full Review

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★☆☆☆☆

“So Dissatified ”

Written on: 21/10/2016 by Tilley126 (1 review written)

Been with Insurance Factory for less than a year. In this time I have changed vehicle on my policy 4-5 times as I lease a business vehicle. From the start I was never to pay a change over fee because of the amount of times I would need to change vehicle and that was the deal my lease company had with the insurers. Each time I have changed over vehicle they have charged me for changeover. All be it twice they have refunded me. Each change of vehicle takes 3-5 days, although you can only change… Read Full Review

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★☆☆☆☆

“Rip off merchants ”

Written on: 02/09/2016 by Rrrrrr91 (1 review written)

Took out the policy on the understanding that my monthly payment would be £69. Letter a week later advising had gone up by £5 - called to query this turned out to be an error their end however still charged admin fee so insurance still went up by £2. Had another letter approximately a week after this stating monthly amount had gone up by £15 from the original (?!) this was due to my previous policy not having completely run out so they deducted a years no claims bonus. There was a week… Read Full Review

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★☆☆☆☆

“the company that like to rip ypu off”

Written on: 28/07/2016 by scottfromburnley (1 review written)

cancelled my insurance within 3 weeks total amount at start 1400 deposit of 363 now trying to with debt collection agency to get 1876 off me they rip people off I very strongly recommend going some where else they think that because you are a single person living in the workers society in the northwest we will just pay and go away. but the problem is that people in the northwest fight for what is right and the insurance factory are trying to rip people off please go on facebook and put your… Read Full Review

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T3Turbo's Response to scottfromburnley's Review

Written on: 30/08/2016

I completely agree but they don,the just try it with people in the northwest, I'm in the southeast. They quoted me a cheap price and then have tried everything they can since taking the policy out to add extra fees onto it. I will finish my policy with them and never go back!!!!. They lye. They send upsetting messages.like "call us urgently or will cancel your policy" because they want you to confirm that you have sent them proof of purchase of a viehcle?? They want to know every transaction you do... it's a nightmare of a company!!

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★★★★☆

“Nowhere near as bad as the reviews I've read”

Written on: 23/07/2016 by KathleenThurston (1 review written)

I used them for a car insurance policy which i paid in full, I had to email across all usual docs which went smoothly. They did try and ask for an additional premium saying we hadn't disclosed so i cancelled the policy in the 1st 14 days and was told I will have my money back in 3-5 working days. never waited longer than 2mins to speak with customer services… Read Full Review

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★☆☆☆☆

“Becareful !!!”

Written on: 28/06/2016

I don't like bad mouthing companies but I have to in this case. Getting Insurance was hard work in the sense that they wanted to see drivers licenses for ALL drivers of he car ( ie: scanned images of the front and back of the drivers I'd) . Just hassle more than anything; and no other company had asked for him in my previous expericne ( 20 years driving ) - then cancellation was hard work. Ie: I had to email and phone them a few times to ensure cancellation was inplace. Then they still… Read Full Review

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Ntenn's Comment

Written on: 09/07/2016

This was almost exactly my experience. The took payment after I cancelled then asked me to pay again several times.

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Ntenn's Comment

Written on: 09/07/2016

This was almost exactly my experience. The took payment after I cancelled then asked me to pay again several times.

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★☆☆☆☆

“Rip off.. avoid like the plague”

Written on: 16/06/2016 by Walters420 (1 review written)

Not a good word to say for this company from start to finish - requesting proof over and over again - which had been sent and not received by them so they claim. Quick to send out threatening cancellation notices - almost impossible to contact by phone - steer clear of this rude bunch… Read Full Review

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★☆☆☆☆

“rip off merchants”

Written on: 22/05/2016 by Jenkinslc187 (1 review written)

rip off from start to finish send letters for info then send same letter 2 or 3 times threaten to cancel insurance bully tactics try to ring in que for ages then get cut off then cancel insurance saying didnt disclose all facts disclosed everything asked by person on phone at outset pay them cash then week after decide to cancel ins and keep my money appointment with solicitor wednesday not getting away with it their staff dont seem to care ifv you have enquiry if you want to spend cash whole… Read Full Review

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★☆☆☆☆

“Total rubbish start to finish”

Written on: 22/05/2016 by Beckysp (1 review written)

So to start off with they wanted proof of licence, mot and no claims bonus which I sent all then had to send no claims bonus 3 times as they said they dint receive but they got all the rest, was just trying to put price up saying I didn't have any only when I said just cancel it I'll go else where did they finally get it. They during the years policy they took the money out early and it wasn't in I then had £30 bank charge and the company who collects on their behalf charged £25 extra because… Read Full Review

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★☆☆☆☆

“rip off usless stay away !!!!”

Written on: 08/05/2016 by Carleight180 (1 review written)

Stay away this company froud money waste my time highly not recomended rip off… Read Full Review

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★☆☆☆☆

“Absolute joke”

Written on: 28/04/2016 by StacyMcGinnis (1 review written)

Take your money then cancel.paid 2 deposits then get a txt saying its cancelled ring up and said they havnt recieved ncb but recieved driving lisence… Read Full Review

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★☆☆☆☆

“Totally incompetent”

Written on: 18/04/2016 by Heathkv139 (1 review written)

they managed to make everything way more complicated than it had to be and just simply failed on every level when I became a customer. Currently on hold to them again as they don't seem to look at documents sent by email to the address they advised to me to use. Most recent issue is getting a letter as they haven't received a payment which is isn't due and haven't updated their records from the documents previously sent. Totally sick of them wasting my time… Read Full Review

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★☆☆☆☆

“incompetent and a total waste of time”

Written on: 14/04/2016 by zpEwing331 (1 review written)

took out a motor trade policy with them send copies of everything required over and over then got the policy went to amend address and got charged £80 you have to spend all day on the phone and most days nobody answers ,i complained when i got through only to be told 20 mis calling each time is not enough ,some people have other things to do beside ring the insurance factory all day,i bought a £25000 car and my cover was for 2x £10000 cars so i called and tried to up my policy for the… Read Full Review

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★☆☆☆☆

“Rip off merchants b”

Written on: 03/04/2016 by Kanes216 (1 review written)

I took my car insurance policy up with the insurance factory last April. They asked me to send my log book to them which I scanned and emailed over, to which I had no reply. I sent it a couple more times to make sure there were no mistakes my end. I still had no reply. A couple days after I recieved a letter saying that they were going to cancel the policy within 7 days if they did not recieve the information they required. I rang them straight away, and they said they had received no email… Read Full Review

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★☆☆☆☆

“staff aggresive amd rude ”

Written on: 02/04/2016 by taPittman11 (1 review written)

Lost work because they didnt answer the phone the staff are rude and impolite shocking at customer service and just a badly run firm… Read Full Review

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★☆☆☆☆

“Pure rip off”

Written on: 21/03/2016 by ukBurns317 (1 review written)

agree a price then take random extra amounts of money from your bank without any notice, never use them… Read Full Review

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★☆☆☆☆

“Avoid at all costs!!!!!”

Written on: 19/03/2016 by Tink1007 (1 review written)

i cancelled my policy using the 14 day cancellation policy after them asking for bank statements which I did not agree with. Despite using the cancellation policy which I have a right to, I now have to wait 4-6 weeks to get refunded the money for my deposit. Rude staff members when contacting customer service. AVOID AT ALL COSTS! RIP YOU OFF!!… Read Full Review

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★☆☆☆☆

“Waiting 40 mins!!!”

Written on: 14/03/2016 by gmForsyth297 (1 review written)

I am waiting on the phone to be connected to some advisor!! I've never been through such appalling wait time!!! Absolutely disgraceful! I would not recommend this company and unfortunately I'm insured with them but as soon as its time to finish I will run far away from rubbish! Is this how this company does business?… Read Full Review

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Lolacherrycola's Comment

Written on: 02/09/2016

Yes agree!!!! had a minor bump been on the phone now for 46 mins with the same message being repeated a disgrace cannot wait for my ins to be up as i definatley will not be renewing

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★☆☆☆☆

“worst customer service on earth”

Written on: 12/03/2016 by Angiew318 (1 review written)

At least 50 mins on hold each time you call just for them to end the call . Wont do anything to help . Tryed to cancel and was going to cos the whole premium ( over £1000 to cancel) Joke avoid at all costs… Read Full Review

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★☆☆☆☆

“worst company ever”

Written on: 29/02/2016 by Lyontk142 (1 review written)

I was insured with lionheart insurance for years and was more than happy with the service. This year came and i was xalled from the insurance factory for my renewal explaining they had bought lionheart out which is fair enough so i started my new policy and thought that was it but oh no. I called about 8 times to ask where my cover note was and the instructions were to add the license details. I called over a period of 3 weeks and explained i wanted it sorted before i went on holiday as i would… Read Full Review

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