The Insurance Factory Reviews - www.insurancefactory.co.uk

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★☆☆☆☆
1.3 / 5
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  • Customer Service

  • Value For Money

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The Insurance Factory - www.insurancefactory.co.uk

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Latest Reviews

★☆☆☆☆

“avoid the insurance factory”

Written on: 27/04/2015 by Dunn180 (1 review written)

the insurance factory: avoid them if you can i have a good year with this company until i cancel my insurance i was given a £765 bill they ask to be paid in full i said i don't have that money to pay in full, the man said if i can pay £95 per month and i told him i don't have any money that's why i have cancel my insurance he told my to wait till its with a debt collector i could pay less per month. the first letter for the debt collector was a bill for £968.00 dont know how it jump so high… Read Full Review

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★☆☆☆☆

“Terrible company which made made a mistake when they...”

Written on: 24/04/2015 by Cobb296 (1 review written)

Terrible company which made made a mistake when they was typing in my driving license date, they tiped in the date of when we was setting up the insurance after i paid 800£ deposit everything seemed fine untill they sent me letter that they rising up my insurance by 200£ more a moth after i canceled insurence after runing month and 3 days got not even penny back from my deposit and over the fone they been saying i need to pay in the full year which was £7500. Be really aware of this… Read Full Review

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★☆☆☆☆

“Disorganised shambles!”

Written on: 21/04/2015 by KikiJ (1 review written)

This company is terrible. We had a small bump which took months to deal with due to their incompency. Firstly they seemed to have forgotten about the claim. They are very difficult to get hold of on the phone and when you do speak to someone they do not seem to know what they are doing resulting in wasted time. Our car was told by the repairing garage that a new bumper was required for our Range Rover. I appreciate this is probably an expensive part but The Insurance Factory told the garage… Read Full Review

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★☆☆☆☆

“Do not buy from them”

Written on: 06/04/2015 by NicolasRoy497 (1 review written)

Terrible terrible terrible company! Do not buy from them! Stick to the better, well-known insurance providers… Read Full Review

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★☆☆☆☆

“customers are inconvenient”

Written on: 26/03/2015 by ruCooney464 (1 review written)

Found this company on line. Filled in the on line form and give them their due, they did call back. Lots of details given, so I suggested that they email me with all the relative motor insurance information. 28 hours later and nothing happened! I called them today and after a long time of the ring tone, I spoke to a very surly young man. He didn't understand the concept of 'customer care' and he told me that I gave the wrong email address on line. Email address given for second time. Still… Read Full Review

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★☆☆☆☆

“Worst insurance company ever”

Written on: 20/03/2015 by augustopreto (1 review written)

This is a terrible insurance company. They have cancelled my policy despite my major efforts to keep it on I have a wife who was undergoing cancer treatment, they called me in the morning while I was in hospital informing me that my policy was cancelled. Terribble, horrible people. Stay away from them… Read Full Review

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★☆☆☆☆

“Awful Service”

Written on: 09/03/2015 by earonpie (1 review written)

It took me three weeks, which included 6 telephone calls and 3 emails before I received a no claims confirmation from them. When it was received it showed only 2 years (I did have over 10!), they said they would only give me this as I was with them for only 2 years. I pointed out that I was with them for 3 years and had taken a no claims letter to them. They would not change their minds. KEEP WELL AWAY… Read Full Review

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★☆☆☆☆

“Two-faced business, dishonest!”

Written on: 08/03/2015 by Meyer195 (1 review written)

I took policy out with them because of their competitive price and the sales service seemed speedy. However once I've paid, they changed their attitude completely towards a customer, asking for unnecessary documents which other insurers did not ask for (but they told me that everyone nowadays asks for, which is their first lie!) with a threat to cancel my policy. That sorted, then for a potential inquiry of change of circumstance that might happen in the future, they told me the insurer would… Read Full Review

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★☆☆☆☆

“Failure to Communicate”

Written on: 25/02/2015 by harvithedog (1 review written)

You never get a renewal proposal just a letter asking you to contact by using 0844 numbers. They then keep you on hold and fail to give consistent information. They do not reply to emails and fail to send out documents when promised. I don't mind paying over the top for using a broker but one should expect service especially after being with them for nearly 8 years. A straight forward renewal should be so simple and communication should be easy if that is all what a customer needs I dread… Read Full Review

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★☆☆☆☆

“steer clear of this firm ”

Written on: 22/02/2015 by AthenaCoyne121 (1 review written)

I have HAD a year of very bad customer service with this outfit, give them info to add to mid they get wrong every time so vehicles are then not covered by insurance, they do not reply and relay info onto you when asked via email, THEN try to add £200 administration charge on top of policy price WTF,,,ON RENEWAL, staff on end of phone are incompentant so is the company. they are a rubish broker, and have had to complain about them to the underwritter and insurance company several times… Read Full Review

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★☆☆☆☆

“Mirroring another review. If you cancel your policy...”

Written on: 20/02/2015

Mirroring another review. If you cancel your policy they will charge you a shortfall, I expected a cancellation fee as with any other insurance but not a shortfall which is to the tune of £150. I am fighting this out with the ombudsman who has ruled in their favour at the moment but I am now appealing. I am absolutely disgusted at how I have been treated by their 'customer service'. Stay away unless you are going to stay with them for life. Disgusted that they can charge such a high amount I… Read Full Review

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★☆☆☆☆

“Don't use... unless you like being on hold.”

Written on: 19/02/2015 by Edwinu213 (1 review written)

Useless. That is the best word to describe this company. They answer the phone very quickly, and if you want anything apart from accept a quote they will put you on hold and pass you from person to person for a very long time.... then tell you to phone back tomorrow. I ask you please not to use this awful company… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 16/02/2015 by Thetradingsheep (2 reviews written)

Where do I start... This company will look to rip you off. If you cancel your policy they will charge you £50 YES £50... Not only this, so will the company you are insured with, so in effect its a £100 cost to cancel a policy. RIP OFF.... So they want £50 for a phone call.... Then try getting the money you are due out of them... I have been waiting one month now and still no sign of my £17 cheque and more importantly no sign of my proof of no claims bonus. Customer service is… Read Full Review

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★☆☆☆☆

“car insurance”

Written on: 30/01/2015 by Torres1986 (1 review written)

Very bad experience with them . This insurance company is horrible, I've worse experiences… Read Full Review

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★☆☆☆☆

“dishonest insurance services be on watchdog soon ”

Written on: 07/01/2015 by ZaireKilgore (1 review written)

This is one of those companies the minute you speak the them if arouses your suspicions, then as soon they get some of your cash they try every last trick in the book to force cancellation of the policy ,therefore still receiving cash and not providing whats been paid for plus no or little refund absolute joke NEVER EVEN CONSIDER USING THESE TOOK OVER 3 WEEKS TO GET CAR PUT ON MID REGISTAR EVEN IT WAS ONLY WITH LEGAL ASSISTANCE… Read Full Review

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★★★★☆

“Customer Service”

Written on: 06/01/2015 by bcMorrison1959 (1 review written)

Had to cancel original competitively priced policy due to omissions on my part. I found Insurance Factory very helpful in the circumstances. They have arranged a new policy at a cheaper price than on comparison websites. Can't fault their customer service so far… Read Full Review

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★☆☆☆☆

“worst company to deal with ”

Written on: 05/12/2014 by NancyShaw (1 review written)

dont trust this company .they give you different quote but after you pay you find out the cover you for something else ,i did phone them.  PLEASE AVOID THIS COMPANY !!!!!!!!!… Read Full Review

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★★★★★

“NO - Im not a Customer Service Agent . . . but”

Written on: 01/12/2014 by tsHiggins1962 (1 review written)

Seriously I have had no problems with my policy over the last twelve months. Last year they gave the most competitive quote, I was dubious with the reviews and the fact they were asking me for copies of documents - which I have never had to submit before. However because of the cost (I couldn't afford much more) I decided to ride with it. Whilst I cannot comment on needing to make a claim. The whole process has been smooth. today i asked for a renewal notice, which i promptly received. I… Read Full Review

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★☆☆☆☆

“PLEASE !!Do not buy insurance from this so call factory”

Written on: 28/11/2014 by baSparks378 (1 review written)

PLEASE !!Do not buy insurance from this so call factory Please BE AWARE! of bunch of factory staff , if you do so you will be end up like me . I was thinking to leave this company, When i have call no answer within 14 days , next day I call them again hold me like 35 mins than rude lady told me she gonna find out cancellation process asked me to wait again 25mins . then I will be charged £49 , then asked me hold again 10mins later she said i am gonna be charged £300 for 18 days… Read Full Review

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Tanvii's Comment

Written on: 28/11/2014

PLEASE !!Do not buy insurance from this so call factory
Please BE AWARE! of bunch of factory staff , if you do so you will be end up like me . I was thinking to leave this company, When i have call no answer within 14 days , next day I call them again hold me like 35 mins than rude lady told me she gonna find out cancellation process asked me to wait again 25mins . then she told me I will be charged £49 , then asked me hold again 10mins later she said i am gonna be charged £300 for 18 days insurance if i cancel now. They are bunch of dishonest people , please do not take any insurance from this factory .
I am having lot of stress after I took this insurance . It like hell , no peace of mind . Also they will asked you unnecessary documentation every time threatening to you.I have made biggest mistake ever in my life

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★☆☆☆☆

“Avoid! ”

Written on: 27/11/2014 by igbrett (1 review written)

They tell you that you need a box fitted and the company they use is useless and they themselves are a total waste of time. They may be one of the cheapest on moneysupermarket but when you look at what you get in terms of service the value quickly vanishes. I cancelled after just 6 days with them and can only imagine how bad it would of been if I had of needed to make a claim. Do not use or you WILL regret it… Read Full Review

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