The Insurance Factory Reviews - www.insurancefactory.co.uk

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★☆☆☆☆
1.4 / 5
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  • Customer Service

  • Value For Money

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The Insurance Factory - www.insurancefactory.co.uk

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Latest Reviews

★☆☆☆☆

“Failure to Communicate”

Written on: 25/02/2015 by harvithedog (1 review written)

You never get a renewal proposal just a letter asking you to contact by using 0844 numbers. They then keep you on hold and fail to give consistent information. They do not reply to emails and fail to send out documents when promised. I don't mind paying over the top for using a broker but one should expect service especially after being with them for nearly 8 years. A straight forward renewal should be so simple and communication should be easy if that is all what a customer needs I dread… Read Full Review

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★☆☆☆☆

“steer clear of this firm ”

Written on: 22/02/2015 by AthenaCoyne121 (1 review written)

I have HAD a year of very bad customer service with this outfit, give them info to add to mid they get wrong every time so vehicles are then not covered by insurance, they do not reply and relay info onto you when asked via email, THEN try to add £200 administration charge on top of policy price WTF,,,ON RENEWAL, staff on end of phone are incompentant so is the company. they are a rubish broker, and have had to complain about them to the underwritter and insurance company several times… Read Full Review

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★☆☆☆☆

“Mirroring another review. If you cancel your policy...”

Written on: 20/02/2015

Mirroring another review. If you cancel your policy they will charge you a shortfall, I expected a cancellation fee as with any other insurance but not a shortfall which is to the tune of £150. I am fighting this out with the ombudsman who has ruled in their favour at the moment but I am now appealing. I am absolutely disgusted at how I have been treated by their 'customer service'. Stay away unless you are going to stay with them for life. Disgusted that they can charge such a high amount I… Read Full Review

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★☆☆☆☆

“Don't use... unless you like being on hold.”

Written on: 19/02/2015 by Edwinu213 (1 review written)

Useless. That is the best word to describe this company. They answer the phone very quickly, and if you want anything apart from accept a quote they will put you on hold and pass you from person to person for a very long time.... then tell you to phone back tomorrow. I ask you please not to use this awful company… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 16/02/2015 by Thetradingsheep (2 reviews written)

Where do I start... This company will look to rip you off. If you cancel your policy they will charge you £50 YES £50... Not only this, so will the company you are insured with, so in effect its a £100 cost to cancel a policy. RIP OFF.... So they want £50 for a phone call.... Then try getting the money you are due out of them... I have been waiting one month now and still no sign of my £17 cheque and more importantly no sign of my proof of no claims bonus. Customer service is… Read Full Review

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★☆☆☆☆

“car insurance”

Written on: 30/01/2015 by Torres1986 (1 review written)

Very bad experience with them . This insurance company is horrible, I've worse experiences… Read Full Review

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★☆☆☆☆

“dishonest insurance services be on watchdog soon ”

Written on: 07/01/2015 by ZaireKilgore (1 review written)

This is one of those companies the minute you speak the them if arouses your suspicions, then as soon they get some of your cash they try every last trick in the book to force cancellation of the policy ,therefore still receiving cash and not providing whats been paid for plus no or little refund absolute joke NEVER EVEN CONSIDER USING THESE TOOK OVER 3 WEEKS TO GET CAR PUT ON MID REGISTAR EVEN IT WAS ONLY WITH LEGAL ASSISTANCE… Read Full Review

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★★★★☆

“Customer Service”

Written on: 06/01/2015 by bcMorrison1959 (1 review written)

Had to cancel original competitively priced policy due to omissions on my part. I found Insurance Factory very helpful in the circumstances. They have arranged a new policy at a cheaper price than on comparison websites. Can't fault their customer service so far… Read Full Review

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★☆☆☆☆

“worst company to deal with ”

Written on: 05/12/2014 by NancyShaw (1 review written)

dont trust this company .they give you different quote but after you pay you find out the cover you for something else ,i did phone them.  PLEASE AVOID THIS COMPANY !!!!!!!!!… Read Full Review

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★★★★★

“NO - Im not a Customer Service Agent . . . but”

Written on: 01/12/2014 by tsHiggins1962 (1 review written)

Seriously I have had no problems with my policy over the last twelve months. Last year they gave the most competitive quote, I was dubious with the reviews and the fact they were asking me for copies of documents - which I have never had to submit before. However because of the cost (I couldn't afford much more) I decided to ride with it. Whilst I cannot comment on needing to make a claim. The whole process has been smooth. today i asked for a renewal notice, which i promptly received. I… Read Full Review

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★☆☆☆☆

“PLEASE !!Do not buy insurance from this so call factory”

Written on: 28/11/2014 by baSparks378 (1 review written)

PLEASE !!Do not buy insurance from this so call factory Please BE AWARE! of bunch of factory staff , if you do so you will be end up like me . I was thinking to leave this company, When i have call no answer within 14 days , next day I call them again hold me like 35 mins than rude lady told me she gonna find out cancellation process asked me to wait again 25mins . then I will be charged £49 , then asked me hold again 10mins later she said i am gonna be charged £300 for 18 days… Read Full Review

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Tanvii's Comment

Written on: 28/11/2014

PLEASE !!Do not buy insurance from this so call factory
Please BE AWARE! of bunch of factory staff , if you do so you will be end up like me . I was thinking to leave this company, When i have call no answer within 14 days , next day I call them again hold me like 35 mins than rude lady told me she gonna find out cancellation process asked me to wait again 25mins . then she told me I will be charged £49 , then asked me hold again 10mins later she said i am gonna be charged £300 for 18 days insurance if i cancel now. They are bunch of dishonest people , please do not take any insurance from this factory .
I am having lot of stress after I took this insurance . It like hell , no peace of mind . Also they will asked you unnecessary documentation every time threatening to you.I have made biggest mistake ever in my life

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★☆☆☆☆

“Avoid! ”

Written on: 27/11/2014 by igbrett (1 review written)

They tell you that you need a box fitted and the company they use is useless and they themselves are a total waste of time. They may be one of the cheapest on moneysupermarket but when you look at what you get in terms of service the value quickly vanishes. I cancelled after just 6 days with them and can only imagine how bad it would of been if I had of needed to make a claim. Do not use or you WILL regret it… Read Full Review

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★☆☆☆☆

“Nonsense re-fund”

Written on: 07/11/2014

Bought motorhome insurance with them, which went very well. Motorhome failed so went back to factory for replacement, which will be next year. Asked to cancel insurance...after 6 weeks and many calls for the re-fund they gave me £8 back from a £200 + policy and policy only 5 months old. What a joke… Read Full Review

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★☆☆☆☆

“Bunch of Idiots, Liars, Deceivers. Be aware Dont go...”

Written on: 29/09/2014 by 98Lyons (1 review written)

They are the bunch of deceivers, they had a history and determined pattern of deception, They will give you insurance for certain time everything will go smoothly and suddenly they will start threatening you and on the basis of those lame excuses they will decline your insurance and than will send you a heavy bill. These liars are very well covered under the flaw of this country's law and just sucking the blood of common people. Please be aware dont Just stuck with them… Read Full Review

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★☆☆☆☆

“Bunch of commission based liars with no customer care! ”

Written on: 15/09/2014 by Brennaneb470 (1 review written)

This company as caused us nothing but stress over the last few months. Duplicate policies set up for same vehicle costing us extra payment of £500 to them. Never answer they phones on send the paper work all they want are payment details and they are happy. This week has been even more stressful because they never sent renewal reminder through post or email. Complained to be fobbed off with a final response letter claiming a bunch of lies a copy of the renewal we never got and evened claimed… Read Full Review

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★☆☆☆☆

“Time to remove this company from price comparison sites”

Written on: 18/08/2014 by Stu4648 (1 review written)

This company has a long history of ripping people off, myself included. It is time for the price comparison sites to remove them for the sake of the people who use these sites to find the best deal. This company may quote you a good price but they are a nightmare to deal with. They take money from your account without consent, they use a postal system for cancellations so they can get more money out of you. This caused my policy to be extended into a second month for which I was charged a full… Read Full Review

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★☆☆☆☆

“not worth your time or money”

Written on: 01/08/2014 by DylanForbes (1 review written)

Staff can be rude,pricing changes from person to person.messed up my a.c details spent hours on the phone to try and get to the correct person to talk to.the manager was the only one that was pleasant it should have never of got to the stage of having to get him to deal with me.I have spent hours on the phone to them and still haven't got the answers I was looking for.makes you wonder how there still in business.DON'T USE THIS INSURER… Read Full Review

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★☆☆☆☆

“Poor phone service”

Written on: 27/06/2014

They hung up on me when I said I was dealing on behalf of my teenage daughter. Looking at these reviews, I'm glad they did… Read Full Review

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★☆☆☆☆

“They cancelled my policy and then charged ME!!!”

Written on: 13/06/2014 by angeblaze1 (1 review written)

I found this firm from comparethemarket.com and took out a car policy with them in mid-May to start on June 6th. Paid in full and received email Policy. All good and well....and then I received a letter from them on 13th June to say they were cancelling my policy as I was an unacceptable risk to them. When I spoke to a totally uninterested member of staff she told me that I had not disclosed the driving convictions of my second driver. When I insisted that I had she said I needed to take it up… Read Full Review

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★☆☆☆☆

“WORST COMPANY EVER, UTTER THIVES STEER CLEAR!”

Written on: 11/06/2014 by AmarisSaunders53 (1 review written)

I've been unfortunate enough to deal with this company twice for motor insurance. Each time it has been a fiasco, poor service, extreme hidden costs, just very poor all round. Buyer beware, they should wear masks because it's daylight robbery!!… Read Full Review

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