The Insurance Factory Reviews - www.insurancefactory.co.uk

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★☆☆☆☆
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Latest Reviews

★☆☆☆☆

“Poor service and zero expertise”

Written on: 14/07/2017

This company is only interested in sales and take deposits for porported insurance readily. When insurers need further information, they pass this on too late leaving you no time to respond. Your insurance is then cancelled and you lose your premium contribution to the extent of 20% + fees. Nobody answers the phone at customer services despite holding for 50 minutes at a time for days on end. I don't think anyone actually works there… Read Full Review

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Rustyscholtz's Comment

Written on: 15/07/2017

it gets worse. They now blame the Insurers for my demise !

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★☆☆☆☆

“Horrendous service and mis management”

Written on: 11/05/2017 by Cars4u (1 review written)

DO NOT GO WITH THIS COMPANY Have not sent any documents through after two weeks, my vehicles are not appearing on MID and therefore have no way of proving my insurance. Police have already issued a no insurance ticket to one of my employees that is on the policy. To get through to someone, it takes over an hour and even then not great help. Warning: Do not buy your policy through this broker… Read Full Review

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Rustyscholtz's Response to Cars4u's Review

Written on: 15/07/2017

This is typical and the same as my experience ! Stay away from these guys,its a warning.

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★★☆☆☆

“Change car ”

Written on: 03/04/2017 by Cocoroxy (1 review written)

Don't go near this company wanted to swap my car insurance over to another car they wanted £278.55 wanted to then cancel insurance I would only get back £151 i paid £750 for the year last September 2016 it is April 3 2017 keep from the insurance factory… Read Full Review

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Rustyscholtz's Response to Cocoroxy's Review

Written on: 15/07/2017

Same experience here. Within days I had a letter of cancelation timed to be one day more than the 14 days (see T & Conditions ) Losing my full premium contribution !

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★☆☆☆☆

“bad very bad”

Written on: 08/03/2017 by Lucas67 (1 review written)

rang up to renew my van insurance. was bounced between department as if they did not want my money (weird). after finally getting to the same person I started with after 30 mins. told her I was going to someone else. found insurance £100 pounds cheaper elsewere and factory rang next day but were to late. something wrong here avoid… Read Full Review

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★☆☆☆☆

“Worst insurance ever”

Written on: 02/03/2017 by Craigmcgleish (1 review written)

Never had such a bad dealing as i did with this company I sent in all relevant documents to be then told they where canceling my insurance and when called they said it was my no claims bonus proof and that they would sort this from their end literally 1 hour before my flight to qatar i recieve an email saying my insurance was being canceled still the next day. When called their customer service was poor i told them i want to cancel and to not pay the cancelation fee as this was their fault… Read Full Review

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Rustyscholtz's Response to Craigmcgleish's Review

Written on: 15/07/2017

They will find ANY reason to dispute your qualification for the insurance. They then still take their fee and the Insurer keeps your premium.

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★★★★☆

“Happy to be with insurance factory”

Written on: 28/02/2017 by garethm662 (1 review written)

People write a lot of bad reviews about insurance factory but they are actually really good.. they do not have the best customer service in the world. I was a convicted driver TT99 so as you can imagine my insurance would be high but insurance factory gave me best quote.and after a year it was dropped by £60 a month wich was really good. And when I lost my job and failed to pay the one month insurance factory gave me a extra month to come up with the money. So I have had a good experience with… Read Full Review

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Rustyscholtz's Response to garethm662's Review

Written on: 15/07/2017

Well now ! A convicted driver. The only thing short here is a conviction for The Insurance Factory.

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★☆☆☆☆

“Worst customer service”

Written on: 17/02/2017

After receiving very competitive quotes from two online comparison sites called them up . And on both occasions customer service were rude and found not been helpful at all.first impression demotivated me to go ahead further. So decided not to buy. Won't recommend anyone… Read Full Review

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Rustyscholtz's Comment

Written on: 15/07/2017

A very wise decision. My experience cost me £400.

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★☆☆☆☆

“Terrible”

Written on: 05/02/2017 by Dariusy24 (1 review written)

Not helpfull at all!!!, they r not rude on the phone but do not wish to help resolve a problems!!!!!!… Read Full Review

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Rustyscholtz's Comment

Written on: 15/07/2017

Exactly my experience.

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★☆☆☆☆

“Time Wasters ”

Written on: 27/01/2017 by OsvaldoStephens (1 review written)

Spent over 30 minutes on the phone on hold to be told I cannot get insurance because I drive my car to and from work, Doesn't count as commuting according to this company… Read Full Review

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Rustyscholtz's Comment

Written on: 15/07/2017

They are totally inexperienced. Be careful people.

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★☆☆☆☆

“Poo”

Written on: 26/01/2017 by Jaelyn194 (1 review written)

Absolute nightmare after a year with them trying to get my no claims was hiddious ended up trying to charge me for all sorts of fees. … Read Full Review

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★☆☆☆☆

“Customer service was terrible telling you loads of...”

Written on: 21/01/2017 by Dolanam1980 (1 review written)

Customer service was terrible telling you loads of lies no one should use this company its really rubbish just out for your money… Read Full Review

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Rustyscholtz's Comment

Written on: 15/07/2017

People have to avoid them and the Insurers the represent.

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★☆☆☆☆

“I recently bought a car insurance from The Insurance...”

Written on: 14/11/2016 by royraja (1 review written)

I recently bought a car insurance from The Insurance Factory Ltd.  As previously my car was insured under the company group car policy they not only disregarded that No Claims Bonus but at the same time charged me additional premium of £126 plus £45 administration fee. If I had to cancel the policy they would charge me £50 administration fee thus having no option other than to continue with the policy and pay the huge difference. All I requested them is to waive the £45 administration… Read Full Review

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Rustyscholtz's Response to royraja's Review

Written on: 15/07/2017

They work with the Insurers they intermediate for to defraud the public.

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★☆☆☆☆

“So Dissatified ”

Written on: 21/10/2016 by Tilley126 (1 review written)

Been with Insurance Factory for less than a year. In this time I have changed vehicle on my policy 4-5 times as I lease a business vehicle. From the start I was never to pay a change over fee because of the amount of times I would need to change vehicle and that was the deal my lease company had with the insurers. Each time I have changed over vehicle they have charged me for changeover. All be it twice they have refunded me. Each change of vehicle takes 3-5 days, although you can only change… Read Full Review

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★☆☆☆☆

“Rip off merchants ”

Written on: 02/09/2016 by Rrrrrr91 (1 review written)

Took out the policy on the understanding that my monthly payment would be £69. Letter a week later advising had gone up by £5 - called to query this turned out to be an error their end however still charged admin fee so insurance still went up by £2. Had another letter approximately a week after this stating monthly amount had gone up by £15 from the original (?!) this was due to my previous policy not having completely run out so they deducted a years no claims bonus. There was a week… Read Full Review

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★☆☆☆☆

“the company that like to rip ypu off”

Written on: 28/07/2016 by scottfromburnley (1 review written)

cancelled my insurance within 3 weeks total amount at start 1400 deposit of 363 now trying to with debt collection agency to get 1876 off me they rip people off I very strongly recommend going some where else they think that because you are a single person living in the workers society in the northwest we will just pay and go away. but the problem is that people in the northwest fight for what is right and the insurance factory are trying to rip people off please go on facebook and put your… Read Full Review

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T3Turbo's Response to scottfromburnley's Review

Written on: 30/08/2016

I completely agree but they don,the just try it with people in the northwest, I'm in the southeast. They quoted me a cheap price and then have tried everything they can since taking the policy out to add extra fees onto it. I will finish my policy with them and never go back!!!!. They lye. They send upsetting messages.like "call us urgently or will cancel your policy" because they want you to confirm that you have sent them proof of purchase of a viehcle?? They want to know every transaction you do... it's a nightmare of a company!!

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★★★★☆

“Nowhere near as bad as the reviews I've read”

Written on: 23/07/2016 by KathleenThurston (1 review written)

I used them for a car insurance policy which i paid in full, I had to email across all usual docs which went smoothly. They did try and ask for an additional premium saying we hadn't disclosed so i cancelled the policy in the 1st 14 days and was told I will have my money back in 3-5 working days. never waited longer than 2mins to speak with customer services… Read Full Review

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Rustyscholtz's Comment

Written on: 15/07/2017

You still cancelled your insurance. So, how is this positive ?

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★☆☆☆☆

“Becareful !!!”

Written on: 28/06/2016

I don't like bad mouthing companies but I have to in this case. Getting Insurance was hard work in the sense that they wanted to see drivers licenses for ALL drivers of he car ( ie: scanned images of the front and back of the drivers I'd) . Just hassle more than anything; and no other company had asked for him in my previous expericne ( 20 years driving ) - then cancellation was hard work. Ie: I had to email and phone them a few times to ensure cancellation was inplace. Then they still… Read Full Review

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Ntenn's Comment

Written on: 09/07/2016

This was almost exactly my experience. The took payment after I cancelled then asked me to pay again several times.

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Rustyscholtz's Comment

Written on: 15/07/2017

We were asked for photographic evidence of were the vehicles were parked. On that basis we provided them with this information, only to be told it was too late and policy cancelled at a cost of £400 to me.

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Ntenn's Comment

Written on: 09/07/2016

This was almost exactly my experience. The took payment after I cancelled then asked me to pay again several times.

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★☆☆☆☆

“Rip off.. avoid like the plague”

Written on: 16/06/2016 by Walters420 (1 review written)

Not a good word to say for this company from start to finish - requesting proof over and over again - which had been sent and not received by them so they claim. Quick to send out threatening cancellation notices - almost impossible to contact by phone - steer clear of this rude bunch… Read Full Review

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Sestokes198's Comment

Written on: 18/01/2017

Hi. The very same thing happened to me. I've been emailing them with proof that I have emailed them. I first emailed them the same day they emailed and text me to tell me they are cancelling the policy. Tomorrow they are due to cancel. I have sent an official complaint to them and am taking this to the ombudsman regardless of their reply. I urge you to do the same. This company is outrageous. They are rpiping people off and isn't acceptable. Funny how I send them an email of complaint and to tell them I'm going to the financial ombudsman and miraculously they have received the emails just 1 day before cancellation. Utter rubbish

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★☆☆☆☆

“rip off merchants”

Written on: 22/05/2016 by Jenkinslc187 (1 review written)

rip off from start to finish send letters for info then send same letter 2 or 3 times threaten to cancel insurance bully tactics try to ring in que for ages then get cut off then cancel insurance saying didnt disclose all facts disclosed everything asked by person on phone at outset pay them cash then week after decide to cancel ins and keep my money appointment with solicitor wednesday not getting away with it their staff dont seem to care ifv you have enquiry if you want to spend cash whole… Read Full Review

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Sestokes198's Comment

Written on: 18/01/2017

Hi. What came of this after getting solicitors involved?

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★☆☆☆☆

“Total rubbish start to finish”

Written on: 22/05/2016 by Beckysp (1 review written)

So to start off with they wanted proof of licence, mot and no claims bonus which I sent all then had to send no claims bonus 3 times as they said they dint receive but they got all the rest, was just trying to put price up saying I didn't have any only when I said just cancel it I'll go else where did they finally get it. They during the years policy they took the money out early and it wasn't in I then had £30 bank charge and the company who collects on their behalf charged £25 extra because… Read Full Review

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