The Insurance Factory Reviews - www.insurancefactory.co.uk

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The Insurance Factory - www.insurancefactory.co.uk

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Latest Reviews

★☆☆☆☆

“Motortrade Policy”

Written on: 04/02/2016 by McKennali25 (1 review written)

Started policy in September,big,big,big mistake, as with all others sent email after email after email,cancellation letters more cancellation letters,sent NCB proofs and sent and sent, after 3 months now want another license copy, then want written permission to speak to my car insurer to verify validity of no claim bonus, sent with proof, then text saying policy would be cancelled that day,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,15 plus phone calls average wait time 6-18 minutes spoke to a young… Read Full Review

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★☆☆☆☆

“What a bunch of rip off merchants”

Written on: 29/01/2016 by Meredith323 (1 review written)

you spend ages listening to the on hold message before you get to spread to a human. Simple change of vehicle took an hour NOT TO COMPLETE as they then said the current insurers wouldn't insure the new car and no refund of premium even though there is 9 months left on the policy. The operator kept going off to ask - more on hold. I have never ever come scored such a set of incompetent cheaters - its this company that give insurance a bad name. The MD must be rolling in money and happy to let… Read Full Review

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★☆☆☆☆

“Trade Motor Policy”

Written on: 25/01/2016 by motortrader1 (1 review written)

Steer Well Clear! Easy to get a policy, but awful to maintain one, they use policy plan who continually sends cancellation notices, because data not received from the insurance factory. Hold time can be upto one hour, don't believe what you are told by staff member, some good some terrible, they all seem under a lot of pressure; probably due to stressed policy holders who make 45 minute phone calls to get through!! Made a claim the insurance company dealing with claims now called CH1, they… Read Full Review

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★★☆☆☆

“Caused nothing but stress”

Written on: 15/01/2016

I insured my car with Insurance Factory Jan 2015, and I have just cancelled my renewal with them, ending my policy next week (Jan 2016). This company have caused me nothing but stress for the past 12 months and my first year of driving. I were involved in a non-fault accident in July where my car was written off. I wasn't entitled to a hire car as I was only entitled to one if my car were in for repairs. This meant I was left without a car for THREE MONTHS whilst the claim was being settled… Read Full Review

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★☆☆☆☆

“Stay well clear ”

Written on: 14/01/2016 by Brockj226 (1 review written)

I recommend you stay well clear of this company! I received a quote of £506 for my car insurance with 6 years in claims I sent my no claims in twice on each occasion they said they hadn't received them, after my 2nd monthly payment they doubled my insurance without telling me until a payment came out in the end I cancelled the insurance and now they have sent debt collectors after me for £404.60 they had already received over £200 pound off me this company just wants your money so please… Read Full Review

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★★☆☆☆

“£50 Just to cancel!!”

Written on: 09/01/2016 by crlindsay (1 review written)

I've been with these for two years. No issues until I changed my car. When they offered me a very uncompetitive price to change vehicle, and added on further admin fees, I told them I would be forced to cancel my policy and start a new one elsewhere. They then said 'well if you cancel we'll just have to charge a £50 cancellation fee anyway'!! Disgusting. This is money for nothing!!… Read Full Review

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★☆☆☆☆

“Horrible customer service ”

Written on: 01/01/2016 by YandelWard (1 review written)

Currently in the loop for 43mins and counting. Last time I called I was transferred five times with waiting periods for each transfer. Each new advisor asked again for full details. Luckily I only called to cancel my insurance, I would not want to have to deal with them in processing a claim… Read Full Review

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★☆☆☆☆

“I have bought insurance from them after giving all my...”

Written on: 23/12/2015 by Brylee303 (1 review written)

I have bought insurance from them after giving all my details.They ask me 4times to deliver more proofs etc On the end when all been deliver they ask to downgrade my policy or they will cancel it in 5hr . They don't keep promises ,don't call back,have root staff,hanging phone when you want your money back etc ,,, I haven't been treated like that by anyone else !!! Highly recumbent to stay away from them… Read Full Review

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★☆☆☆☆

“The worst Canr insurance ever bought ”

Written on: 21/12/2015 by qzClifford378 (1 review written)

Like all the above coments called me and emailed for the info/doc the require more than 10 times. not only that takes forever to speak with someone on custumer services but not very helpful very very rud especialy a lady I spoke to, I had to refuse to talk to her and asked to speak with a Manager never got a phone call back, Finally i dicided to cancel tha insurance half way! very very disappointed!!! Avoid at all cost you will be better of £100 more rather then them… Read Full Review

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★☆☆☆☆

“Do not use this insurance company!”

Written on: 17/12/2015 by Subey (1 review written)

What a terrible company! I would have given 0 stars but 1 was required to write this review. I had been told by TYRONE from the claims team that if someone has made a claim on me I don't need to be informed. I asked various well known names if this is true and they all said no! This company don't have a clue what they are talking about! Told me the accident is not my fault and a few months later I pay for new insurance thinking I have 4 years no claims but I only have 1. Because this company… Read Full Review

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★☆☆☆☆

“THE WORST”

Written on: 12/12/2015 by 241Childers (1 review written)

Awful, took out the policy fine, they said i had 14days to send proof of my no claims, picture of my driving licence etc. After one day i was being chased for it all telling me it will be cancelled. I sent it all then got an email asking for it again so i sent it again i then got the same email! I emailed it all again ans asking what i was still missing if anything, instead i got the same standard email asking for it all again! I then got a letter saying i hadn't told the truth when taking out… Read Full Review

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★☆☆☆☆

“VOID VOID VOID ”

Written on: 29/11/2015 by Audleyendcarsales01 (1 review written)

Dear Victora, Many thanks for working hard on my file, I was given a quote from the sales team last week and started the new policy after the insurance company was fully happy with my paperwork. Unfortunately the policy was again cancelled within 24 hours. I had made a telephone call to the Policy Plan the insurance company, and pointed out that I wanted no further cancelations on 3rd policy before commences, they confirmed that all paperwork was in order and that now there’s will not be… Read Full Review

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★★☆☆☆

“Insurance Factory AVOID”

Written on: 18/11/2015 by ivMcHugh495 (1 review written)

Used this company as the price seemed fair. Paid the dep thought that was it. Recieved loads of calls to say they hed not recieved my documents. I emailed them 11 times( glad i keep my emails) Today i recieved a call to say tehy are cancelling my ins within 7 days as they have not recieved all my documents!!! What!! Now its a code they need from DVLA bearing in mind my ins was set up over a month ago and a payment has been taken. Been told they have sent me numerous emails having checked my… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COSTS!!!!”

Written on: 17/11/2015 by GarethLR (1 review written)

The insurance factory??? surely this would mean they are capable of dealing with insurance??? unfortunately not!! If you want shocking customer service and a lifetime on hold only to be told they can not do anything to help as they are only there to advise, use them, if you want to talk to someone with half a brain cell who actually cares a little look elsewhere. I shall be talking to the financial ombudsman about this company and the way they conduct themselves… Read Full Review

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★★☆☆☆

“Shocking customer service - shame as it was a good price”

Written on: 09/11/2015 by Hector212 (1 review written)

The price is fairly competitive but as soon as you need to speak to someone it is abysmal! I have sent 2 emails and tried to ring 4 times, was kept on hold 20 mns at a time and nobody bothers ringing back. I won't be using The Insurance Factory again… Read Full Review

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★☆☆☆☆

“MOTOR TRADERS AVOID!”

Written on: 09/11/2015 by valetnorthwales (1 review written)

WITHOUT DOUBT THE WORST INSURANCE COMPANY I HAVE EVER ENCOUNTERED, I TOOK OUT A MOTOR TRADE POLICY WITH THIS COMPANY AND AFTER THREE OF THE FOUR INSTALMENTS OF £216 EACH WERE TAKEN I RECEIVED A LETTER FROM MIB (MOTOR INSURANCE BUREAU)A GOVERNMENT AGENCY TELLING ME THAT ONE OF MY VEHICLE'S WAS NOT ON THE MOTOR INSURANCE DATA BASE, I CONTACTED THE INSURANCE FACTORY WHO PROMISED TO RECTIFY THIS TO WHICH I ASKED FOR PROOF BY LETTER, TWO WEEKS LATER THEY CANCELLED MY POLICY DUE TO NON PAYMENT AND I… Read Full Review

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★☆☆☆☆

“customer service”

Written on: 08/11/2015 by BrandonGustafson (1 review written)

Have been on hold now for nearly an hour. just want to change car on policy… Read Full Review

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★☆☆☆☆

“money paid for car insurance in full on line, bank...”

Written on: 07/11/2015 by MatiasMoran356 (1 review written)

money paid for car insurance in full on line, bank have confirmed payment but insurance factory denying its existance and claiming they have received nothing. car not ensured, £700 down and bank are disputing. spent around 2 hours on hold with company.... ten phone calls....never call you back … Read Full Review

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★☆☆☆☆

“THE MD SHOULD BE ASHAMED OF HIMSELF WHAT A DISGRACE.”

Written on: 04/11/2015 by POPS12345 (1 review written)

This company is a joke please do not make the same the mistake as i and everyone else on this page. These guys are so unprofessional it should be illegal, i honestly think they will get shut down soon. What a joke !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!… Read Full Review

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★☆☆☆☆

“Don't bother ”

Written on: 01/11/2015 by 81543875 (1 review written)

Nightmare company. Forever on hold. Needed to make two amendments to my policy for which they wanted an extra £255. Refund on my policy apparently takes 4-6 weeks. Disgusted. Go to Chaucer Direct… Read Full Review

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