The Insurance Factory Reviews - www.insurancefactory.co.uk

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★☆☆☆☆
1.3 / 5
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  • Customer Service

  • Value For Money

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The Insurance Factory - www.insurancefactory.co.uk

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Latest Reviews

★☆☆☆☆

“worst company to deal with ”

Written on: 05/12/2014 by NancyShaw (1 review written)

dont trust this company .they give you different quote but after you pay you find out the cover you for something else ,i did phone them.  PLEASE AVOID THIS COMPANY !!!!!!!!!… Read Full Review

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★★★★★

“NO - Im not a Customer Service Agent . . . but”

Written on: 01/12/2014 by tsHiggins1962 (1 review written)

Seriously I have had no problems with my policy over the last twelve months. Last year they gave the most competitive quote, I was dubious with the reviews and the fact they were asking me for copies of documents - which I have never had to submit before. However because of the cost (I couldn't afford much more) I decided to ride with it. Whilst I cannot comment on needing to make a claim. The whole process has been smooth. today i asked for a renewal notice, which i promptly received. I… Read Full Review

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★☆☆☆☆

“PLEASE !!Do not buy insurance from this so call factory”

Written on: 28/11/2014 by baSparks378 (1 review written)

PLEASE !!Do not buy insurance from this so call factory Please BE AWARE! of bunch of factory staff , if you do so you will be end up like me . I was thinking to leave this company, When i have call no answer within 14 days , next day I call them again hold me like 35 mins than rude lady told me she gonna find out cancellation process asked me to wait again 25mins . then I will be charged £49 , then asked me hold again 10mins later she said i am gonna be charged £300 for 18 days… Read Full Review

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Tanvii's Comment

Written on: 28/11/2014

PLEASE !!Do not buy insurance from this so call factory
Please BE AWARE! of bunch of factory staff , if you do so you will be end up like me . I was thinking to leave this company, When i have call no answer within 14 days , next day I call them again hold me like 35 mins than rude lady told me she gonna find out cancellation process asked me to wait again 25mins . then she told me I will be charged £49 , then asked me hold again 10mins later she said i am gonna be charged £300 for 18 days insurance if i cancel now. They are bunch of dishonest people , please do not take any insurance from this factory .
I am having lot of stress after I took this insurance . It like hell , no peace of mind . Also they will asked you unnecessary documentation every time threatening to you.I have made biggest mistake ever in my life

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★☆☆☆☆

“Avoid! ”

Written on: 27/11/2014 by igbrett (1 review written)

They tell you that you need a box fitted and the company they use is useless and they themselves are a total waste of time. They may be one of the cheapest on moneysupermarket but when you look at what you get in terms of service the value quickly vanishes. I cancelled after just 6 days with them and can only imagine how bad it would of been if I had of needed to make a claim. Do not use or you WILL regret it… Read Full Review

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★☆☆☆☆

“Nonsense re-fund”

Written on: 07/11/2014

Bought motorhome insurance with them, which went very well. Motorhome failed so went back to factory for replacement, which will be next year. Asked to cancel insurance...after 6 weeks and many calls for the re-fund they gave me £8 back from a £200 + policy and policy only 5 months old. What a joke… Read Full Review

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★☆☆☆☆

“Bunch of Idiots, Liars, Deceivers. Be aware Dont go...”

Written on: 29/09/2014 by 98Lyons (1 review written)

They are the bunch of deceivers, they had a history and determined pattern of deception, They will give you insurance for certain time everything will go smoothly and suddenly they will start threatening you and on the basis of those lame excuses they will decline your insurance and than will send you a heavy bill. These liars are very well covered under the flaw of this country's law and just sucking the blood of common people. Please be aware dont Just stuck with them… Read Full Review

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★☆☆☆☆

“Bunch of commission based liars with no customer care! ”

Written on: 15/09/2014 by Brennaneb470 (1 review written)

This company as caused us nothing but stress over the last few months. Duplicate policies set up for same vehicle costing us extra payment of £500 to them. Never answer they phones on send the paper work all they want are payment details and they are happy. This week has been even more stressful because they never sent renewal reminder through post or email. Complained to be fobbed off with a final response letter claiming a bunch of lies a copy of the renewal we never got and evened claimed… Read Full Review

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★☆☆☆☆

“Time to remove this company from price comparison sites”

Written on: 18/08/2014 by Stu4648 (1 review written)

This company has a long history of ripping people off, myself included. It is time for the price comparison sites to remove them for the sake of the people who use these sites to find the best deal. This company may quote you a good price but they are a nightmare to deal with. They take money from your account without consent, they use a postal system for cancellations so they can get more money out of you. This caused my policy to be extended into a second month for which I was charged a full… Read Full Review

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★☆☆☆☆

“not worth your time or money”

Written on: 01/08/2014 by DylanForbes (1 review written)

Staff can be rude,pricing changes from person to person.messed up my a.c details spent hours on the phone to try and get to the correct person to talk to.the manager was the only one that was pleasant it should have never of got to the stage of having to get him to deal with me.I have spent hours on the phone to them and still haven't got the answers I was looking for.makes you wonder how there still in business.DON'T USE THIS INSURER… Read Full Review

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★☆☆☆☆

“Poor phone service”

Written on: 27/06/2014

They hung up on me when I said I was dealing on behalf of my teenage daughter. Looking at these reviews, I'm glad they did… Read Full Review

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★☆☆☆☆

“They cancelled my policy and then charged ME!!!”

Written on: 13/06/2014 by angeblaze1 (1 review written)

I found this firm from comparethemarket.com and took out a car policy with them in mid-May to start on June 6th. Paid in full and received email Policy. All good and well....and then I received a letter from them on 13th June to say they were cancelling my policy as I was an unacceptable risk to them. When I spoke to a totally uninterested member of staff she told me that I had not disclosed the driving convictions of my second driver. When I insisted that I had she said I needed to take it up… Read Full Review

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★☆☆☆☆

“WORST COMPANY EVER, UTTER THIVES STEER CLEAR!”

Written on: 11/06/2014 by AmarisSaunders53 (1 review written)

I've been unfortunate enough to deal with this company twice for motor insurance. Each time it has been a fiasco, poor service, extreme hidden costs, just very poor all round. Buyer beware, they should wear masks because it's daylight robbery!!… Read Full Review

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★☆☆☆☆

“worst people I have ever dealt with”

Written on: 16/05/2014 by gtPike103 (1 review written)

I took out a trade policy with them back in December. I have held a trade policy for the last 15 years and had nothing but hassle trying to sort my insurance with them to a point I was not going to bother. I did however and wish I hadn't took at least a month to sort paperwork even then I still had to ring them for a cover note.They then decided to charge me an extra £460 out of the blue which I eventually sorted.last month they decided they wanted proof I was a trader an even though I said I… Read Full Review

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★☆☆☆☆

“avoid them not professional”

Written on: 07/05/2014 by madj (1 review written)

kept me waiting on the phone for 35 minutes and they cut me off ,igive it another try for 50 minutes withe no respond ...after i have realised its 8pm ands the time was 8.15 and everyone seems gone home as they close at 8 haha ha are they trying to make money even on phone calls… Read Full Review

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★☆☆☆☆

“Appalled ”

Written on: 12/04/2014 by BrennaKearns147 (1 review written)

appalled at how the insurance factory have handled my cancellation of my car insurance. After me notifying them in January and no longer owning the car 4 phone calls and emails later I am still paying for a car I no longer own what a disgrace … Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 21/03/2014 by Lrc85 (1 review written)

This appears to be a business that has no concern, regard or care for it's customers needs and I would question their ethics and principles. Can't get through to anybody on the phone, get passed from department to department and their pricing structure is questionable at best. Their staff must be on minimum wage, as they are incompetent and care-free. Avoid at all costs, and pay a couple of quid more if needed: you'll be glad to steer clear of them. Reviews and recommendations are everything… Read Full Review

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★☆☆☆☆

“CON-ARTISTS!!!!!!”

Written on: 06/01/2014

Charged me 110 pound for a policy that they cancelled, said i sent my documents to the wrong department which was probably in the room next door also and i quote proof of delivery is not proof of receipt does that even make sense to anyone? So renewed my policy only for the exact same thing to happen. Managers and supervisors could not care less that people work hard for 110 pound and once isn't enough they want to do it again. Will be complaining to AMOTHER department then to trading… Read Full Review

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Insurancefactoryhelp's Comment

Written on: 06/01/2014

We are sorry to hear that you have had an unsatisfactory experience with us and would like to investigate the issue that you had further. Please can you contact us direct, with your policy number, address and best contact number.

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★☆☆☆☆

“Remember the days when you can expect to get sound and...”

Written on: 03/01/2014

Remember the days when you can expect to get sound and helpful service? well that's out the window, nowadays all you seem to get is attitude. I Was happy to use them 4years ago when seems u get that extra help!! now its £25 quid!!Plus the call is much more! I have a policy just renewed and sorry I did , its gone up twice as much and service has gone down a great deal. I don't like the fact that when you ask for them to return your call its gone to deaf ears!, all I wanted was to make… Read Full Review

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Insurancefactoryhelp's Comment

Written on: 06/01/2014

We are sorry to hear that you have had an unsatisfactory experience with us and would like to investigate the issue that you had further. Please can you contact us direct, with your policy number, address and best contact number.

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★☆☆☆☆

“worst company in the uk i have ever come across”

Written on: 01/12/2013

disgusting, what can i say pack off absolute jokers nothing but trouble from the off STAY AWAY please save yourself the stress we ended up with 2 insurance policies on the same car money coming out of bank couldn't cancel no one was interested over charging i gave them 1 star coz i coudnt put minus (-)5 joke joke joke horrible the phone calls you make into call centre will cost more than your monthly paymants… Read Full Review

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Insurancefactoryhelp's Comment

Written on: 02/12/2013

Hello. Thanks for posting a review. We are sorry to hear that you have had an unsatisfactory experience with us and would like to investigate the issue that you had further. Please can you contact us, with your policy number, address, and best contact number.

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Insurancescammersbeware's Comment

Written on: 03/01/2014

LOL I have a trade policy with the Insurance factory........bad company, rude and not helpful what-so-ever!!! sorry I even got the policy!!! STAY AWAY FROM THIS COMPANY!!! I have been dealing with them for a period of 4+ years and its never been so bad!!.
Every payment they are trying to charge'' Administration charge'' of £25.00 + you on the phone for at least 1/2 hour to speak to some rude person who has no idea what the word SERVICE means!!.
BEWARE + BEWARE+ BEWARE.

P.S Ive offered to pay what was due on my account and was refused cause I didn't have the means to pay any late charges at the moment.
they sent a reminder letter+ I called the next day to pay and was refused to make due payment because I don't have an extra £25 quid!! all the year of using them means nothing to this company!!.

PLEASE PEOPLE BE WISE AND DONT END UP LIKE ME!!!

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★☆☆☆☆

“biggest bunch of thieves ever!!”

Written on: 20/09/2013

I had these for a my first year and they were great until renewal there prices were to much so I went else were I found another company a lot cheaper so I went with them they asked me for proof of no claims,so I rang these thiefs back only to be told I had to pay £112 to get MY no claims proof.so to anybody thinking of using these them STAY WELL CLEAR THEY WILL TAKE YOUR MONEY AND HAVE THE WORST CUSTOMER SERVICE SO BE WARNED!!!… Read Full Review

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Insurancefactoryhelp's Comment

Written on: 24/09/2013

Hello. Thanks for posting a review. We are sorry to hear that you have had an unsatisfactory experience with us and would like to investigate the issue that you had further. Please can you contact us direct, with your policy number, address, best contact number to us.

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Martinet9's Comment

Written on: 14/10/2013

Totally agree, absolute disgrace of a compnay. Insured for four months before they decided they needed proof of address, then drivers licence, then my husbands licence. Going backwards and forwards with farcical customer service. Was told that if I did not send these documents through THEY would cancel my policy but charge ME at least £75 cancellation fee. Disgusted!

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Cragside's Comment

Written on: 12/10/2013

Totally agree

My worst ever ever insurance experience and i am 47 been driving since 17.

costing me to cancel my policy 6 weeks insurance and a load of hassle has cost me £300

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Insurancefactoryhelp's Comment

Written on: 25/09/2013

Hello. We are sorry you have been dissatisfied with the service you have received. If you would like to email us, we will be only too happy to assist you personally.

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