The Insurance Factory Reviews - www.insurancefactory.co.uk

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★☆☆☆☆
1.2 / 5
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The Insurance Factory - www.insurancefactory.co.uk

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Latest Reviews

★☆☆☆☆

“Call centre not an insurance company ”

Written on: 03/08/2015 by alanmac300872 (1 review written)

DO NOT USE they are a call centre once they have your money they will not talk to you, you end up on hold for an eternity and they will not call you back eve when emailed. They will do nothing to help with any questions and openly state they do not return calls only text after 3 o'clock. Pay a little more money it's the worst saving ever. We received a text saying our policy was to be cancelled at 5pm that day for proofs not received their end. They must have had the proofs but refused… Read Full Review

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★☆☆☆☆

“Absolutely shocking ”

Written on: 27/07/2015 by 57Goode (1 review written)

DO NOT INSURANCE ANYTHING WITH THIS COMPANY THEY ARE DREADFUL. I had motorhome insurance with them but after selling the vehicle, they wanted me to continuing paying for the van even though I was no longer the owner. E-mails, telephone calls and letters all not responded to. Tried ringing them 21 times and promised someone would call me back, but they never did. Now receiving threating text messages saying they will take me to court. The Financial ombudsman should close this company down… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 15/07/2015 by AvoidInsuranceFactory (1 review written)

This has to be one of the worst companies I have ever had the mis-fortune of dealing with. After using a price comparison website to find the 'best deal' on car insurance we unfortunately stumbled upon this company. To begin with they seemed reasonable, responding to emails within a day or two, provide some for of customer service. However, as soon as they had their money and the direct debit was set up, they became increasingly distant. Badgering me on regular occasions for documentation and… Read Full Review

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★☆☆☆☆

“Customer satisfaction 0!!! Worst experience ever”

Written on: 10/07/2015 by priceisnteverything (1 review written)

We took out Motor Trade Insurance with this company and were very satisfied with the sales experience. When we were told the cover sold to us was not as we agreed we cancelled the policy. To recover our deposit payment was the hardest Job I have ever done. We tried to contact the Motor trade Admin team many times and after waiting over 50 minutes each time we gave up. We found if you rang the sales line it was answered straight away and eventually we were told that a email to the relevant… Read Full Review

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★☆☆☆☆

“Dont bother”

Written on: 06/07/2015 by Joanie1978 (1 review written)

I have been waiting for over a month for my cancellation refund - I dread to think how long a claim would have taken. It will take you at least 30 minutes to get throughh to them.... diablolical - oh now they have just cut me off completely - time to start again... I also have a commerical vehicle insured with them - I will not be using them again when it come up for renewal. I dont have time for a company who do not respond to emails or to phone calls within a reasonable time. … Read Full Review

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★☆☆☆☆

“1 star is generous! Avoid like the plague!!!”

Written on: 24/06/2015 by Bailyhelig (1 review written)

Just don't! Don't go near this company, like a previous comment said, if this company was a animal, it would have been put down a long time ago (with a shotgun). Obviously chose this company because of the cheap insurance, send all my details to this company, to be told they would not accept my no claims, (been out the country for 2 years) so obviously I knew the quote would rise, so I asked to cancel because my old insurance company would accept my 5 years no claims. They doubled my insurance… Read Full Review

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★☆☆☆☆

“Worst customer services I ever seen in UK”

Written on: 18/06/2015 by RyleeRitchie310 (1 review written)

Completely unprofessional staff, they don't even know what they have to do. I cancelled my insurance, they were pressing my to sign documents lost letter even I haven't lost anything and I haven't discussed any thing about documents with them. They are giving response after 4 or 5 emails, and some times they are not giving any response of the emails, through their next response it seems that they not even bother to look at emails. Wastage of time, terrible service. If they will ask about how… Read Full Review

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★☆☆☆☆

“Worst mistake ever”

Written on: 17/06/2015 by 94Childers (1 review written)

This company is a joke, these idiots cancelled my insurance with out telling me, which resulted is me been stopped by the police for having no insurance and my car been impounded costing me £170 to get it back and another £200 for a deposit on insurance with a new company. I've had to attend court as now have to go back to court again tomorrow to prove I wasn't aware I had no insurance. It could result in my losing my license potentially. Every time I have ever rang this company I've alway… Read Full Review

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★☆☆☆☆

“Shocking!! ”

Written on: 14/06/2015 by udReynolds397 (1 review written)

Is there anything more to add that hasn't already been said! For your sake.. Stay away! If this insurance company was an animal it would have been put down long ago… Read Full Review

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★☆☆☆☆

“Totally useless”

Written on: 04/06/2015 by 87Brown (1 review written)

I bought my car insurance with them because it was the cheapest quote. Ten days later we moved house, only to round the corner so I called to change my address with them. They said my premium would now be £700 extra! I cancelled my insurance policy with them and went elsewhere. They said my refund would appear in my account within 4 weeks. I've waited longer than that and have no refund. I've sent three emails which have been completely ignored and I spoke to a person at the Insurance… Read Full Review

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★☆☆☆☆

“Worst company ever , keep on sending threatening...”

Written on: 28/05/2015 by jqStiles393 (1 review written)

Worst company ever , keep on sending threatening letters to say there going to cancel my policy for no reason , make up outstanding payments & when confronted they keep you on hold for long periods of time while they make up false amounts of outstanding balances to paid or else , when they can be bothered to pick up the phone the staff are rude & inexperienced , stay away from them… Read Full Review

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★☆☆☆☆

“NEVER IN MY LIFE HAVE I COME ACROSS SUCH RUBBISH...”

Written on: 28/05/2015 by Annabelm384 (1 review written)

NEVER IN MY LIFE HAVE I COME ACROSS SUCH RUBBISH BUNCH  FROM THE MINUTE THEY GOT MY MONEY. MUCH THE SAME AS THE OTHER REVIEWERS ON HERE BEING HELD HOLDING FOR HOURS NOT ANSWERING AT ALL SOMETIMES, … Read Full Review

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★☆☆☆☆

“total waste of time”

Written on: 12/05/2015 by ZackMitchell (1 review written)

bought insurance today was told it was to be taken by direct debit what a LIE they can request it when ever and what ever they want,rang them up 45 times everytime on hold and ended up spending three and a half hours on hold...and still couldnt speak to any one now sent endless emails and still told that they would call me back....guess what no calls.... PLEASE PLEASE PLEASE AVOID AT ALL COST RING AVIVA DIRECTLEY THERE BRILL… Read Full Review

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★☆☆☆☆

“avoid the insurance factory”

Written on: 27/04/2015 by Dunn180 (1 review written)

the insurance factory: avoid them if you can i have a good year with this company until i cancel my insurance i was given a £765 bill they ask to be paid in full i said i don't have that money to pay in full, the man said if i can pay £95 per month and i told him i don't have any money that's why i have cancel my insurance he told my to wait till its with a debt collector i could pay less per month. the first letter for the debt collector was a bill for £968.00 dont know how it jump so high… Read Full Review

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★☆☆☆☆

“Terrible company which made made a mistake when they...”

Written on: 24/04/2015 by Cobb296 (1 review written)

Terrible company which made made a mistake when they was typing in my driving license date, they tiped in the date of when we was setting up the insurance after i paid 800£ deposit everything seemed fine untill they sent me letter that they rising up my insurance by 200£ more a moth after i canceled insurence after runing month and 3 days got not even penny back from my deposit and over the fone they been saying i need to pay in the full year which was £7500. Be really aware of this… Read Full Review

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★☆☆☆☆

“Disorganised shambles!”

Written on: 21/04/2015 by KikiJ (1 review written)

This company is terrible. We had a small bump which took months to deal with due to their incompency. Firstly they seemed to have forgotten about the claim. They are very difficult to get hold of on the phone and when you do speak to someone they do not seem to know what they are doing resulting in wasted time. Our car was told by the repairing garage that a new bumper was required for our Range Rover. I appreciate this is probably an expensive part but The Insurance Factory told the garage… Read Full Review

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★☆☆☆☆

“Do not buy from them”

Written on: 06/04/2015 by NicolasRoy497 (1 review written)

Terrible terrible terrible company! Do not buy from them! Stick to the better, well-known insurance providers… Read Full Review

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★☆☆☆☆

“customers are inconvenient”

Written on: 26/03/2015 by ruCooney464 (1 review written)

Found this company on line. Filled in the on line form and give them their due, they did call back. Lots of details given, so I suggested that they email me with all the relative motor insurance information. 28 hours later and nothing happened! I called them today and after a long time of the ring tone, I spoke to a very surly young man. He didn't understand the concept of 'customer care' and he told me that I gave the wrong email address on line. Email address given for second time. Still… Read Full Review

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★☆☆☆☆

“Worst insurance company ever”

Written on: 20/03/2015 by augustopreto (1 review written)

This is a terrible insurance company. They have cancelled my policy despite my major efforts to keep it on I have a wife who was undergoing cancer treatment, they called me in the morning while I was in hospital informing me that my policy was cancelled. Terribble, horrible people. Stay away from them… Read Full Review

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★☆☆☆☆

“Awful Service”

Written on: 09/03/2015 by earonpie (1 review written)

It took me three weeks, which included 6 telephone calls and 3 emails before I received a no claims confirmation from them. When it was received it showed only 2 years (I did have over 10!), they said they would only give me this as I was with them for only 2 years. I pointed out that I was with them for 3 years and had taken a no claims letter to them. They would not change their minds. KEEP WELL AWAY… Read Full Review

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