Poor service & zero expertise

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The Insurance Factory - www.insurancefactory.co.uk
★☆☆☆☆
1.2
From 134 reviews
7.0% of users recommend this

  • Customer Service

  • Value For Money

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Guest's review of The Insurance Factory - www.insurancefactory.co.uk

“Poor service and zero expertise”

★☆☆☆☆

written by on 14/07/2017

This company is only interested in sales and take deposits for porported insurance readily. When insurers need further information, they pass this on too late leaving you no time to respond. Your insurance is then cancelled and you lose your premium contribution to the extent of 20% + fees. Nobody answers the phone at customer services despite holding for 50 minutes at a time for days on end. I don't think anyone actually works there.

  • No

    Have you made a Claim

  • Cheapest Quote

    Reason for going with this company

  • Comprehensive

    Cover Taken

  • Customer Service

  • Value For Money

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Rustyscholtz's Comment

Written on: 15/07/2017

it gets worse. They now blame the Insurers for my demise !

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