Utterly incompetent administration

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Swinton Car Insurance www.swinton.co.uk
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MireyaHolman1950's review of Swinton Car Insurance www.swinton.co.uk

“Utterly incompetent administration”

★☆☆☆☆

written by MireyaHolman1950 on 21/08/2014

Swinton apply a standard £25 administration fee for any change made to a policy. To get the change made to mine, I had to wait for a call which never came - I had to change it. There was no change to my premium despite the new bike being half the size, of lesser value. Swinton were unable to explain.
Having complained and asked for the administration fee to be refunded, I was transferred to The Senior Complaints Handler who took two months to reply.
The letter I received said my complaint was upheld and then went on to say it wasn't.
I dread to think how they would handle a claim if I made one. I'll definately go elsewhere at renewal time

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Jonnersfromtherectory's Comment

Written on: 29/09/2014

just waited a year to get away from swinton Hereford branch!!
they charged my wife aged 66 £25 because she failed to mention a claim for a couple of hundred pounds from someone who reversed into her on a petrol forecourt in the dark!!
apparently you should mention every claim from zero up to £10,000

she honestly forgot this one.....and had 7 years no claims any way!!!!!!!!!!!

now cancelled and gone to Halifax which is 50% lower cost against the swinton renewal charge!!!!!

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