Written on: 28/06/2013 by notalwaysright
1. most complaints appear to be around cancellation charges (bearing in mind swinton staff are very scripted in reading T&c's and cancellation charges - if a customer chooses not to listen then it's no good crying over spilt milk - check out the competitors charges!!!
2. It's amazing the amount of customers that don't receive a letter prior to the letter that says their policy is cancelled - really? the cancellation letter is the final letter of many!
3.If you pay monthly direct debit- 1 monthly payment dosn't cover 1 months insurance - It is not pay as you go! The broker pays the insurer the premium for the whole year, if a policy is cancelled the return premium from the insurer may not always and in most cases not be enough to clear the outstanding balance on the account - therefore the customer pays whatever is remaining plus the cancellation charge which is stated upfront upon inception of the policy.
4. For those people taking out policies online and trusting their own insurance expertise - if they choose not to read the terms of business then they have no one else to blame but themselves.
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