6 Months of truely terrible service

“6 Months of truely terrible service”

Written on: 26/08/2011

Please please never go with these people. I had an incident where a lorry hit my vehicle whilst it was parked and drove off. However there was a witness and the police also stopped the driver further along the road. This was a non fault claim yet it has taken 6 months to get sorted! I had an 'advisor' if thats what you'd call him. He never knew what was going on, in fact the majority of the time I knew more than he did. I had to constantly chase them up and at one point they gave me the other drivers details so i could chase them for the charge for having my vehicle returned to me! I emailed saying this is their job and surprise surprise they never got back to me. It has taken 6 months of having no vehicle (living in rural scotland, should've been given a courtesy car but I would've had to pay until they got there backsides into gear and it would've cost me thousands) and an unbelievable amount of stress to get this sorted when it should've been straight forward. They did nothing but drag things out and were so unbelievably disorganised.They don't reply to emails, are disorganised, rude, lazy and have no idea about anything. DO NOT GO WITH SWIFTCOVER EVER.