Stuart Collins & Co Reviews - www.stuartcollins.com

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★★★☆☆
2.8 / 5
4
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  • Customer Service

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Latest Reviews

★☆☆☆☆

“Totally dodgy - steer clear ”

Written on: 07/07/2015 by ahLockhart67 (1 review written)

I saw this company recommended on different message boards as they specialised in Europe-wide car insurance. I spoke to them and agreed insurance for my car as I was due to be spending time in Europe. Then the week after buying the insurance policy I was forced to take my car off the road and cancel the insurance for it. That should have been hassle-free. Government rules mean you have cooling off period of two weeks, meaning you cancel the policy and get refunded the full amount that you… Read Full Review

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Beebee35's Comment

Written on: 19/08/2015

I have dealt with this company for a long time and have not had any problems.

Maybe policies should be read more carefully in the future !!

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Beebee35's Comment

Written on: 19/08/2015

I have dealt with this company for many years and have never had a problem.

Maybe you should read policies carefully before you purchase them

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Pitman24's Comment

Written on: 19/08/2015

I was quite aware of their policies, including the unambiguous, government-mandated cooling off period of 14 days. On the other hand he needed to be forced to read out his own policies, word by word, before he conceded that I was allowed to cancel the policy without penalty. Make of that what you will.

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★★★★☆

“excellent service but expensive ”

Written on: 01/05/2015 by 312Turner (1 review written)

We needed specialist insurance to have the car abroad for a year. The insurance they offered was about twice the price of our previous insurance but we were able to keep the car abroad more than the usual 30 or 60 days. The service was excellent with emails responded to in minutes not days. All very professional… Read Full Review

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★★★★★

“Excellent service”

Written on: 23/12/2014

I am astonished to read the other review, which is very negative. We have used Stuart Collins for several years and have always experienced excellent service. I have recommended them to friends. They provide real 365 day European coverage (as opposed to 60 days at a time). We have had to claim twice, once because a Frenchman bumped our car. AXA legal department dealt with it and the Frenchman's insurance paid in full for our repairs, without us having any hassle. We also gotsome paint on… Read Full Review

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★☆☆☆☆

“Poor Experience and Suspicious Behaviour”

Written on: 16/06/2014 by reviewElle (0 reviews written)

This is a long one but there's not much info out there in the Googleverse so here's the full story from my perspective: I contacted Stuart Collins and Co for a quote and filled in their online form. I was not sent an email copy of the form so I had nothing to refer back to if I wanted to check the data. I received a reply with a quote which was higher than my current premium but expected as it’s a European policy. I received a curt reply when I asked for further information directing me to… Read Full Review

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