written by on 02/08/2017
In 2015 my car was written off by a drunk. From start to finish I thought the service I received was so bad. I was never given any support made to feel it was my fault. I was so upset. Wrong information was put in to my claim. not by me. I was then told "Everyone makes mistakes" The fact they had the wrong registration and said I was driving. I then informed the ombudsman who then took over to investigate my claim. I wanted everything in writing as I did not trust them. After given reassurance by the Ombudsman. The claim was settled. I went with another car insurance who then said I was at fault. I called the ombudsman who assured me things will be sorted out. it's 2017. and I am still trying to get my name cleared. Beware get everything in writing.
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