Shielas Wheels, will rob you blind.

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Sheilas Wheels Car Insurance www.sheilaswheels.com
★☆☆☆☆
1.3
12.0% of users recommend this
  • Customer Service

  • Value For Money

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Simpsonps411's review of Sheilas Wheels Car Insurance www.sheilaswheels.com

“Shielas Wheels, will rob you blind.”

★☆☆☆☆

written by Simpsonps411 on 29/12/2014

Terrible service.
Had an accident in May where a driver failed to stop at a give way and drove into the side of my car while I was travelling on a straight main road. Despite two witnesses, in two separate cars, and a damage report from the repairer saying the damage could only be caused by someone driving into the side of me, it has taken over eight months to get a statement saying I was not at fault.

In this time I have had to pay an excess £250, and they took away 7 years of no claims when my policy renewed in July. (doubling the monthly payments), and have treated me as a pest when I wanted an update on the status of the claim. Even though from the word go, they agreed the accident could only have been caused by the other party and were going for 100% liability.

I now have a letter stating that (finally) the matter has been settled in my favour. However when I called they told me they cannot review my insurance premium, until the payment is 'processed'. It has been over a week and they still cannot tell me when I will get my excess back and the overpayments I have made for the last 5 months. All they can tell me is, they cannot pay anything until the payment is 'processed' and they do not know when that will be!

It has been a long stressful experience for a really straight forward accident. Goodness knows what will happen if it was complicated!

As soon as I can move insurers I will. By the way, I didn't move at renewal as they said they would tell the other insurers I had 0 no claims as there was a claim pending, so holding me to ransom. (I actually have 12 years no claims and even if it had been my fault it would only be knocked down to 7).



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  • Lady Driver

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Jeffconnell's Comment

Written on: 21/01/2015

I was just about to say - why oh why did you renew with them then I read further.
This company are defrauding people out of money by not providing the cover you pay for. I had buildings and contents insurance with this company. I made a claim in May 2014 for a few hundred pounds for a damaged bath - to date 21/1/2015 I have still not received settlement. I had one offer which was almost half of the claim which I refused, last October and despite chasing this up - nothing. This company are an absolute disgrace, needless to say I did not renew with them.

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