RCiB Right Choice Reviews - www.rcib.co.uk

★★☆☆☆
1.7 / 5
156
17% of users recommend this
  • Customer Service

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Latest Reviews

★☆☆☆☆

“Wrong Choice Insurance Brokers”

Written on: 04/05/2015 by Jordansimo (1 review written)

STEER CLEAR! Prices may seem cheap but I am currently paying £150 more than I was quoted. They will charge you extra for anything and everything! Should have stayed with my previous insurance company. Avoid! Also, if you pay monthly they'll take the deposit before they tell you that your insurance is rising by £100. So if you realize how awful they are and decide you would rather not pay there hidden extra costs its too late because they have your deposit. Also they refuse to discuss pretty… Read Full Review

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★☆☆☆☆

“fraudalant company”

Written on: 30/04/2015 by Purcell25 (1 review written)

this is the worst company you can get insured with they all give misleading information and pass you around from one person to another and your on the phone for like an hour try to get sonething done but still nothing is solved.there just good to take your money and rip you off and say there admin cost n this that to cancel even within half hour. this company is dodgy and needs to be closed down because it all rip off… Read Full Review

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★☆☆☆☆

“WORST Insurance company Complete fraudulent !!”

Written on: 29/04/2015 by steve255 (1 review written)

Deposit was taken out of my bank for a policy. They took £433.75 for deposit from me only to be contacted exactly 2 minutes later from right choice insurance to say that they couldn't give me a insurance quote.They also said I would get refunded straight away. That's were the lies start! The next day I check my bank.No refund,I give them a call I get put on hold for 30 minutes all for them to just say it takes 5 working days for my money to get refunded.5 working days later I still haven't got… Read Full Review

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★☆☆☆☆

“Total rip off!”

Written on: 28/04/2015 by 318Parrish (1 review written)

Total rip off! Proper selfish company, still got two months with them but can't wait to leAve!! They will make sure to rip you off if you ever ask for a change in details!… Read Full Review

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★☆☆☆☆

“Total rip off”

Written on: 22/04/2015 by Mikaeelajaib124 (1 review written)

I called them up to arrange cover,told them my car was in compound. Only to then have them refuse cover by telling the police I hadn't informed them that my car was in compound. They then voided my policy. I had paid a deposit of £380 few hours later i rang them discusted that they denied knowing about my car, asked for a refund as I was only into my policy by three hours they said my refund was going to be £150 after costs. I am still arguing my case, paid another£10 to have my recorded… Read Full Review

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★☆☆☆☆

“Never again!”

Written on: 22/04/2015 by Ivanh310 (1 review written)

Bombarded with letters, calls and texts saying I haven't sent details when I had. After waiting 45 minutes on the phone, awful customer service. Charged an exorbitant amount of money… Read Full Review

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★☆☆☆☆

“Total Time waste ”

Written on: 17/04/2015 by SummerRollins (1 review written)

Big time no to anyone who's thinking to use Right CHoice Insurance,it's waste of time and money. I am still waiting for my refound it's now 3rd week disgracefull. Avoid them . … Read Full Review

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★☆☆☆☆

“worst ever company”

Written on: 15/04/2015 by fordco (1 review written)

this is a fraudulent company which is pretending to provide you with an insurance cover and insists that a call must be made afterwards, in order to put you in the corner. they hold the money and ask for extra money, assuming that you don't have a choice to check another company so they squeeze you for another 30-40% extra. you have to be brave when dealing with them and you have to tell them off and writer a review against their company. they are like a street dealer, but a street dealer would… Read Full Review

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★☆☆☆☆

“Reduced me to tears, worst company ever had to deal with”

Written on: 07/04/2015 by Concernedtobedealingwithbadcompanies (1 review written)

Booked insurance with RCIB through comparethemarket on the 1st April, cover was supposed to commence from the 4th, no information sent to me. Called them up today after the Easter weekend only to be asked to pay an extra 175 pounds to get cover despite no changes in the info provided. Then when I asked them to refund the money they said it was being held in a holding account that I had initiated this being the case by agreeing to buy from them online, then after talking to the bank I have been… Read Full Review

Tonymm's Response to Concernedtobedealingwithbadcompanies's Review

Written on: 10/04/2015

Everything you have mentioned happened to me they are a disgrace to the insurance industry. In fact |I would say that what they are doing is close to robbery .

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Concernedtobedealingwithbadcompanies's reply to Tonymm's Comment

Written on: 14/04/2015

It took ten days but my money was finally returned to me after I threatened them with going to the ombudsman, up until that point they were constantly lying to me saying it had already been returned; but that doesn't make the problem go away, they shouldn't be able to keep trading without a serious shake up of their business model and new staff employed to replace those absolutely rude disgusting people they currently have.

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★☆☆☆☆

“worst insurance company ever! they scaming innocent people”

Written on: 01/04/2015 by 1954Young (1 review written)

The worst insurance company I have ever used in all my years of 8 years of driving. They constantly sent me emails and text messages requiring information which I have already sent! One month from the policy starting after i had made the first payment, they cancel my car insurance and refused to refund my deposit… Read Full Review

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★☆☆☆☆

“NEVER AGAIN”

Written on: 01/04/2015 by Ballard16 (1 review written)

The worst insurance company I have ever used in all my years of driving. Constant emails and text messages requiring information which I have already sent! One month from the policy starting they are still threatening to cancel my car insurance. I would advise everyone not to use this company. NEVER AGAIN!!!… Read Full Review

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★☆☆☆☆

“Awful company please avoid at all costs. Please AVOID”

Written on: 28/03/2015 by rippedoff85 (1 review written)

Awful company please avoid at all costs. Please AVOID… Read Full Review

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★☆☆☆☆

“Bad service! Avoid this insurance broker ”

Written on: 27/03/2015

Very very bad service! I've been waiting for my proof of no claims a few days after my policy actually finished and I kept ring them up to chase it, everytime I rang up they said they would send me that by email, but I never received anything from them! They just trying to do this to make people stay with company, so avoid this company!!!… Read Full Review

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★☆☆☆☆

“Scam, avoid them”

Written on: 26/03/2015 by ColtenCrawford174 (1 review written)

I tried to do it online and it said I was not insured as they needed to confirm some details over the phone. I tried calling on four occasions. On three of them they said they need to put me through another department, but it would ring and ring then cut off. I then said I am going to another company make sure you don't take my money as you have not provided any cover. They took the annual amount from my account even though they have never provided any insurance. YOU MUST AVOID. I can't believe… Read Full Review

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★☆☆☆☆

“RIP-OFF”

Written on: 24/03/2015 by Mooresy (1 review written)

Cancelled on me twice after falling 11 days behind, bearing in mind they take 25% of the policy upfront it takes the biscuit a little. but to then add a cancellation fee of 75% of the remaining policy (thats right SEVENTY FIVE PERCENT CANCELLATION FEE) they try and talk you into taking out another policy because it works out easier to setup whilst on the phone, i did this twice (stupidly) they once again offered me another policy (in the same breathe as telling me theyd cancelled) in order to… Read Full Review

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★☆☆☆☆

“Cant insure my import 2 months left on policy ”

Written on: 24/03/2015 by WalkerWilson202 (1 review written)

i have had insurance for 10 months i have changed my discovery for a pajero. i am fully paid up never claimed i have been told that there is no one that will cover the pajero. so therefor they cant help me! which means i do not get my NCB because i was not covered for the 12 months June 5th my first 12 months would have been up this is my 2nd car so i have had to start again 2nd policy so this really helps so i have no got to start all again!! when i said its not my fault you cant help me i was… Read Full Review

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★★★★★

“Wonderful service”

Written on: 14/03/2015 by foGarrison1953 (1 review written)

I started driving again after a while of not and RCIB were the cheapest there was I didn't hesitiate this year to renew with them. spoke to a lovely guy who sorted me out within minutes and I was on the road for another year. The guy I spoke to was polite professional and very cheery considering it was a Saturday, I have not had any problems with the length of wait or being put on hold and even though I had a bit of a senior moment we had a laugh and boom car insurance renewed. Shall… Read Full Review

Mooresy's Comment

Written on: 24/03/2015

this guy works at the company

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★★★★☆

“Actually Pretty Good!”

Written on: 12/03/2015 by Donahuevu1981 (1 review written)

After getting a quote for car insurance with RCIB and speaking to one of their brokers on the phone, I found them to be an extremely pleasant easy to deal with company - it was only once I had agreed the policy that I read the reviews on here and was worried that I may have made the wrong choice. However, my experience with RCIB has so far only been a good one. The Customer Service Team are very friendly and willing to help, the broker that I agreed the policy with was very nice and took me… Read Full Review

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★★★★★

“Very good customer service ”

Written on: 11/03/2015 by Micaela111 (1 review written)

brought bike insurance for the first time this afternoon for my son on his moped. After being passed through from someone in the wrong department to Harrison in the bike department, he confirmed my sons information with me and was very helpful, was very apologetic regarding the wait. Was a pleasure speaking to and got my son on policy within half an hour, great service and very polite great stuff. Will be passing on to family and friends with motorbike's!… Read Full Review

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★★★★★

“Brilliant friendly & informative service”

Written on: 11/03/2015 by emilykot (1 review written)

Phone call was a pleasure. Advisor was very chatty & friendly. Insurance was all set up & sorted within half an hour. Everything was explained thoroughly to me & all security questions were asked whenever needed. I would definitely recommend to a friend & family too, the service was great. I got a great deal, even though the price had gone up by £40 from my initial quote online, he explained the reasons behind this & was very friendly in doing so, asking me if this was ok etc before confirming… Read Full Review

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