RCiB Right Choice Reviews - www.rcib.co.uk

★★☆☆☆
1.5 / 5
12% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
RCiB Right Choice - www.rcib.co.uk - Ask a question now

Media Gallery for RCiB Right Choice - www.rcib.co.uk

RCiB Right Choice - www.rcib.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“THE WORST COMPANY EVER!! ”

Written on: 26/11/2014 by PresleyWatson (1 review written)

The extremely shocking service I received when calling RCiB, after getting a quote from Compare Super Market - was unbelievable. Basically - it took about four attempts to get through as the phone kept on disconnecting or either there would be no answer! When I did finally get through - the really young (and amateur) I ended up with on the phone a) had no clue what he was doing and b) almost accused me of not having any NCD! I was horrified when he started questioning my driving history (which… Read Full Review

Report this review
★★★★★

“Really helped me out.”

Written on: 24/11/2014 by zuWilliams184 (1 review written)

I've recently had a baby and my brain is pretty much mush I set up my car insurance with RCib but forgot to send in my documents or sign and return any of the paperwork. A couple of months later they tried to contact me by phone and text saying they needed the outstanding docs including driving licence to verify my insurance but being a little lazy (and sleep deprived) I didn't get back to them. They then sent me a text explaining that after trying to get hold of me several times they would be… Read Full Review

Report this review
★★★★★

“Ext 4032 - What a guy!”

Written on: 20/11/2014 by craighissett (1 review written)

I have just set up my car insurance this afternoon with RCiB; I had a horrible day with being let down by other companies and it was very late in the day for insuring my car ready to collect tomorrow. After finding RCiB to be the cheapest monthly quote to work for me I had an issue with paying my deposit with a different account to by direct debit account. I called the helpline and the advisor was not only polite and courteous, but eager to try and improve the already satisfying quote. As a… Read Full Review

Report this review
★☆☆☆☆

“Price Jumping ”

Written on: 18/11/2014 by Cunninghamli266 (1 review written)

Cheapest quote on Compare the market, when they phoned up to "confirm" the information they had entered some in wrong and said my job was different to what I thought it would be listed as. This increased my insurance by around 20%! When I said I was unhappy with this they dropped it down by £20... Still said I wasn't happy and I wanted them to not take the money (They say they will not take money until after telephone conformation). Man on the phone very rudely said it would be refunded within… Read Full Review

Report this review
★★★★★

“had the pleasure of speaking to a helpful young man”

Written on: 17/11/2014 by Salisbury131 (1 review written)

We all try to get our insurance down with the odd white lies. Without realising this is the reason why our premiums keep going up each year. I am very honest and prefer to be insured correctly even if it costs me a little more. Maybe its just the peace of mind i have from knowing its done correct. I got a quote online for 750 and later that day received a phone call from a very helpful man called rafe. They was not the cheapest but he was so helpful i went with them. my price did change but i… Read Full Review

Report this review
★★★★★

“Excellent Service, frienly and knowledgeable staff”

Written on: 17/11/2014 by aj0374 (1 review written)

I have been insured with Right Choice Insurance for the last 3 years and always found them knowledgeable and helpful. They always seem to go the extra mile and explain everything fully. I have dealt with other internet companies before and they just take your money and do nothing to help the customer. Highly recommended… Read Full Review

Report this review
★☆☆☆☆

“Could be the worst insurance broker going!”

Written on: 15/11/2014 by jakeab93 (1 review written)

Basically I found right choice insurance on a online comparison site and they came up the cheapest so obviously i went ahead and purchased my policy online paying my deposit and agreeing to the monthly repayments as stated. Not long after I receive a phone call from one of their agents basically wanting to confirm details which is fair enough untill they start coming out with excuses as to why my premium should be higher. So they increase my premium by around 400 pounds and take more deposit… Read Full Review

Report this review
★★★★★

“Excellent customer service with a great price”

Written on: 15/11/2014 by Corbinr (1 review written)

Excellent service Beat a very good price! Did more than what was expected! Couldn't ask for no more… Read Full Review

Report this review
★★★★★

“Great service”

Written on: 15/11/2014 by mackf1999 (1 review written)

My husband and I are both insured with RCIB, excellant service from friendly, helpful staff. Would recommend them to anyone as the first point of call for insurance. Well done to everyone. … Read Full Review

Report this review
★☆☆☆☆

“Cancelled insurance said not received documents”

Written on: 15/11/2014 by Bowen491 (1 review written)

Rip off! They take your money. Then ask for documents. They receive them by email. Deny they have received them. Then cancel your policy and keep your money. Reported similar on money supermarket. Do not use this company!!!!… Read Full Review

Report this review
★★★★★

“genuinely nice people to do business with”

Written on: 14/11/2014 by aiSilva415 (1 review written)

clear and precise explanations of my new policy and John J gave me the best insurance experience I have ever had. quick and easy cover Thank You… Read Full Review

Report this review
★☆☆☆☆

“Absolutely Awful!”

Written on: 14/11/2014 by Coleman169 (1 review written)

I've never recieved such bad customer service I'm my life and lack of understanding and empathy! Having paid a annual premium in full you would think that they would be grateful for my custom; instead they continuously send me texts threatening to camel my insurance for documents I have sent or explained I do not have! They have increased my premium twice already and when I ask for a refund the phone 'cuts out' on me! Instead of making the process of choosing car insurance stress free and… Read Full Review

Report this review
★★★★★

“Brilliant”

Written on: 14/11/2014 by Mauricioh233 (1 review written)

I recently phoned up to insure my bike got put threw to a very helpful young man who was very polite and well spoken. It was an absolute pleasure to deal with him and would recommend a mr c jupp to anyone thinking of insuring a bike with right choice insurance. He is a credit to your company!! Thanks for all your help… Read Full Review

Report this review
★★★★★

“Shocked by bad reviews”

Written on: 12/11/2014 by McClanahangj1980 (1 review written)

Having recently insured with RCIB I am really shocked by some of the reviews on here, I was recommended to RCIB and ran through quotes on the various comparison sites, RCIB where not the cheapest but when I phoned them they were willing to match the best online price and sent my documents through lightening quick. I have since called them to advise that I had forgotten to tell them about a minor speeding offence and they could not have been more helpful. I guess all companies get some bad press… Read Full Review

Report this review
★☆☆☆☆

“DO NOT USE”

Written on: 23/10/2014

Terrible company. Gave me a quote then it went up by a substantial amount saying I could not claim no claims bonus but I had explained on phone situation. Went on so long I could not cancel. Sent emails and texts in a nasty manner which would have unnerved those of a weaker mind. Cant wait til next year when I can deal with a 'proper' company. Absolutely no customer care whatsoever!… Read Full Review

Rcibcomplaintscouk's Comment

Written on: 11/11/2014

You are not alone. We are collecting hundreds of complaints to present to the Financial Conduct Authority. After researching and placing test purchases with 10 different people we have noticed all of them have the same pattern.

Now is the time to act to take this company out and have their directors struck off.

rcibcomplaints co uk

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Never again!!! Worst choice!”

Written on: 19/10/2014 by Profiler (1 review written)

I bought an insurance from them after I'got a quote from a comparison site. After that they called me and forced me to accept a rise of the insurance premium with aprox 30% saying that details I gave initially were incorrect. After accepting the modifications they sent me the insurance with no other changes from my initial quote but with 30% added to the final price. I lost half a day trying to talk with someone about this nonsense and they kept passing me from one department to another… Read Full Review

Rcibcomplaintscouk's Response to Profiler's Review

Written on: 10/11/2014

You are not alone. We are collecting hundreds of complaints to present to the Financial Conduct Authority. After researching and placing test purchases with 10 different people we have noticed all of them have the same pattern.

Now is the time to act to take this company out and have their directors struck off.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“DO NOT USE!!!!!!!!”

Written on: 17/10/2014 by Wtoppers (1 review written)

For your own sakes do not use. I took out insurance with them and they kept asking for me too send my documents in i told them i havent reveived them. So too send in the post so i could send back never received them again and i had calls and emails saying i need send my license in i told them i had still not reveived it they said it had been sent this went on 3 times then i reveived a letter from them i thought finally opened it too say my insurance would be cancelled from 7 days of the letter… Read Full Review

Rcibcomplaintscouk's Response to Wtoppers's Review

Written on: 10/11/2014

You are not alone. We are collecting hundreds of complaints to present to the Financial Conduct Authority. After researching and placing test purchases with 10 different people we have noticed all of them have the same pattern.

Now is the time to act to take this company out and have their directors struck off.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“HORRIBLE CUSTOMER SERVICES!!!!! ”

Written on: 12/10/2014 by Roning384 (1 review written)

Would never ever come back to them with my insurance... Never had any accidents no claims nothing, decided to change this company as i read so many bad reviews, so was afraid to have any accident with them. I have called them and said i will go with them for another year, but after that i read reviews and one person said they are really terrible, so called them back whihin like 15min and said that i dont want to renew my insurance with them anymore. I said i wont pay any charges for cancelling… Read Full Review

Rcibcomplaintscouk's Comment

Written on: 10/11/2014

You are not alone. We are collecting hundreds of complaints to present to the Financial Conduct Authority. After researching and placing test purchases with 10 different people we have noticed all of them have the same pattern.

Now is the time to act to take this company out and have their directors struck off.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Terrible service and admitted they rise advertised prices”

Written on: 11/10/2014 by DaniellaMcCracken (1 review written)

RCIB gave me a good quote online similar to other providers on a comparison website and I thought they looked respectable. However, once I had applied online I received a phone call saying that I had not given them enough information and that I needed to pay more... As I had already paid in full I was tied to agreeing. I asked why they increased my cost and they said "we put that price online at attract you to our company but it's not the final price... Other company's can rise their prices by… Read Full Review

Rcibcomplaintscouk's Comment

Written on: 10/11/2014

You are not alone. We are collecting hundreds of complaints to present to the Financial Conduct Authority. After researching and placing test purchases with 10 different people we have noticed all of them have the same pattern.

Now is the time to act to take this company out and have their directors struck off.

Reply to this comment

Rcibcomplaintscouk's Comment

Written on: 11/11/2014

You are not alone. We are collecting hundreds of complaints to present to the Financial Conduct Authority. After researching and placing test purchases with 10 different people we have noticed all of them have the same pattern.

Now is the time to act to take this company out and have their directors struck off.

rcibcomplaints co uk

Reply to this comment
Report this review Read 2 Comments
★☆☆☆☆

“**BEWARE** AVOID AT ALL COSTS **BEWARE**”

Written on: 07/10/2014 by 340Holden (1 review written)

I would strongly advise everyone to AVOID THIS COMPANY AT ALL COSTS. NO INSURANCE UNTIL OFFICER CONFIRMS DETAILS WHICH THEY LIE ABOUT TO UP THE PRICE. My online quote was one of the cheapest car insurance around, all seemed ok for what I wanted so I decided to venture further. Based on my recorded personal requirements, all which was I documented when re-filling their web forms, seemed ok too. However, only after paying my £140.00 deposit was I informed IN SMALL PRINT, that I am not covered… Read Full Review

Rcibcomplaintscouk's Comment

Written on: 10/11/2014

You are not alone. We are collecting hundreds of complaints to present to the Financial Conduct Authority. After researching and placing test purchases with 10 different people we have noticed all of them have the same pattern.

Now is the time to act to take this company out and have their directors struck off.

Reply to this comment

Rcibcomplaintscouk's Comment

Written on: 11/11/2014

You are not alone. We are collecting hundreds of complaints to present to the Financial Conduct Authority. After researching and placing test purchases with 10 different people we have noticed all of them have the same pattern.

Now is the time to act to take this company out and have their directors struck off.

rcibcomplaints co uk

Reply to this comment
Report this review Read 2 Comments
overview