RCiB Right Choice Reviews - www.rcib.co.uk

★★☆☆☆
1.5 / 5
12% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Stay well clear . Rude customer care. And Currently...”

Written on: 22/12/2014 by Dudleytf267 (1 review written)

Stay well clear . Rude customer care. And Currently trying to charge me 475 pounds to council my policy… Read Full Review

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★☆☆☆☆

“MOST BAS....RED INSURANCE COMPANY”

Written on: 19/12/2014 by Connellyf396 (1 review written)

They are most stupid ba...ard insurance company i ever dealt with. I made a insurance with them online but after giving my cart details, instead of receiving the policy number I get the message to wait for one of their ba...ard staff to call me. He called me and after a few repeated question he increased my insurance about £250 more! I didn't accepted that and told him to cancel that insurance. But he charged me £50 for the insurance I never had in the name of administration fee! After 10… Read Full Review

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★☆☆☆☆

“Do not use - Quoted right hand drive euro import car.”

Written on: 19/12/2014

Complete shambles of a company which came up on Gocompare as the cheapest but the real quote will be hundreds of pounds more than the online quote for an imported european right hand car. Everytime calling they keep passing to different people and keep you on hold for ages. They charge fees averaging £35 for every single change whether it be the new uk registration, change to direct debit details or anything else… Read Full Review

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★☆☆☆☆

“right choice? wrong choice more apt!!”

Written on: 15/12/2014 by 69McConnell (1 review written)

In 30 years of driving this is the worst company I have ever been with and I've only been with them around 3 weeks! When you phone them you are kept on hold for ages. I provided a PDF file by email to proof my 10 years no claim discount, the discount was earned on my other car which has been In the garage for the last 6 weeks so not driven , they say that because I did not cancel the policy the discount was in place on my other car so there is a one month overlap, because of this they are… Read Full Review

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★☆☆☆☆

“Avoid at all costs.”

Written on: 11/12/2014 by nell0988 (1 review written)

Initially went through Go.compare (another company i will never use again) to be given an initial quote of £500, upon calling them to confirm insurance has gone through they said i had to infact pay £700, having no way to go back on this as they had already charged my account for the initial payment I agreed to the insurance. I later went on to sell my car and was told they keep 75% of the remaining premium pluis other charges, having only been insured through them for 4 months out of £700… Read Full Review

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★☆☆☆☆

“Better pay more the taking pain...”

Written on: 05/12/2014 by Quintenl1968 (1 review written)

The company follows the same procedure with everyone. On comparison site quoting low than adding all sorts of charges and harassment. After getting quote from comparison site received call from their sales man, who added extra 10% to the premium. which agreed than asking for the documents which i did not mentioned. Again adding 25% to the premium. For cancelling they will add and charge you almost half the policy amount. Will be reporting to Trade practice authority and raising the dispute… Read Full Review

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★☆☆☆☆

“RCIB - steer clear , sharp practice and unrealistic ”

Written on: 03/12/2014 by 174Robles (1 review written)

My son is a serving soldier , he was abroad duty , insuring his car on line comparison site their price was lowest , by the time they had nit picked it had risen by 25%. They don't reply to e mails , poor customer service , seems like they are just trying every trick to get the policy cancelled . They put unrealistic time scales on replays, when they don't reply themselves . Going back to Aviva . … Read Full Review

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★★★★★

“Pretty good so far”

Written on: 30/11/2014 by BrendanDuncan352 (1 review written)

I'm not going to lie, they can take their time picking up the phone but every time I have rang them they have been more than happy to help. The last guy I spoke to when changing the car on my policy was a legend!!! I had to change the car, add my parter on to my policy, enquire about a multi car policy ( which they don't do) and requested that I pay my £75 admin fee when I get paid and it wasn't a problem at all... And I called at 4.40 pm on a Saturday when they close at 5pm and I was probably… Read Full Review

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★☆☆☆☆

“THE WORST COMPANY EVER!! ”

Written on: 26/11/2014 by PresleyWatson (1 review written)

The extremely shocking service I received when calling RCiB, after getting a quote from Compare Super Market - was unbelievable. Basically - it took about four attempts to get through as the phone kept on disconnecting or either there would be no answer! When I did finally get through - the really young (and amateur) I ended up with on the phone a) had no clue what he was doing and b) almost accused me of not having any NCD! I was horrified when he started questioning my driving history (which… Read Full Review

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★★★★★

“Really helped me out.”

Written on: 24/11/2014 by zuWilliams184 (1 review written)

I've recently had a baby and my brain is pretty much mush I set up my car insurance with RCib but forgot to send in my documents or sign and return any of the paperwork. A couple of months later they tried to contact me by phone and text saying they needed the outstanding docs including driving licence to verify my insurance but being a little lazy (and sleep deprived) I didn't get back to them. They then sent me a text explaining that after trying to get hold of me several times they would be… Read Full Review

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★★★★★

“Ext 4032 - What a guy!”

Written on: 20/11/2014 by craighissett (1 review written)

I have just set up my car insurance this afternoon with RCiB; I had a horrible day with being let down by other companies and it was very late in the day for insuring my car ready to collect tomorrow. After finding RCiB to be the cheapest monthly quote to work for me I had an issue with paying my deposit with a different account to by direct debit account. I called the helpline and the advisor was not only polite and courteous, but eager to try and improve the already satisfying quote. As a… Read Full Review

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★☆☆☆☆

“Price Jumping ”

Written on: 18/11/2014 by Cunninghamli266 (1 review written)

Cheapest quote on Compare the market, when they phoned up to "confirm" the information they had entered some in wrong and said my job was different to what I thought it would be listed as. This increased my insurance by around 20%! When I said I was unhappy with this they dropped it down by £20... Still said I wasn't happy and I wanted them to not take the money (They say they will not take money until after telephone conformation). Man on the phone very rudely said it would be refunded within… Read Full Review

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★★★★★

“had the pleasure of speaking to a helpful young man”

Written on: 17/11/2014 by Salisbury131 (1 review written)

We all try to get our insurance down with the odd white lies. Without realising this is the reason why our premiums keep going up each year. I am very honest and prefer to be insured correctly even if it costs me a little more. Maybe its just the peace of mind i have from knowing its done correct. I got a quote online for 750 and later that day received a phone call from a very helpful man called rafe. They was not the cheapest but he was so helpful i went with them. my price did change but i… Read Full Review

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★★★★★

“Excellent Service, frienly and knowledgeable staff”

Written on: 17/11/2014 by aj0374 (1 review written)

I have been insured with Right Choice Insurance for the last 3 years and always found them knowledgeable and helpful. They always seem to go the extra mile and explain everything fully. I have dealt with other internet companies before and they just take your money and do nothing to help the customer. Highly recommended… Read Full Review

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★☆☆☆☆

“Could be the worst insurance broker going!”

Written on: 15/11/2014 by jakeab93 (1 review written)

Basically I found right choice insurance on a online comparison site and they came up the cheapest so obviously i went ahead and purchased my policy online paying my deposit and agreeing to the monthly repayments as stated. Not long after I receive a phone call from one of their agents basically wanting to confirm details which is fair enough untill they start coming out with excuses as to why my premium should be higher. So they increase my premium by around 400 pounds and take more deposit… Read Full Review

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★★★★★

“Excellent customer service with a great price”

Written on: 15/11/2014 by Corbinr (1 review written)

Excellent service Beat a very good price! Did more than what was expected! Couldn't ask for no more… Read Full Review

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★★★★★

“Great service”

Written on: 15/11/2014 by mackf1999 (1 review written)

My husband and I are both insured with RCIB, excellant service from friendly, helpful staff. Would recommend them to anyone as the first point of call for insurance. Well done to everyone. … Read Full Review

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★☆☆☆☆

“Cancelled insurance said not received documents”

Written on: 15/11/2014 by Bowen491 (1 review written)

Rip off! They take your money. Then ask for documents. They receive them by email. Deny they have received them. Then cancel your policy and keep your money. Reported similar on money supermarket. Do not use this company!!!!… Read Full Review

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★★★★★

“genuinely nice people to do business with”

Written on: 14/11/2014 by aiSilva415 (1 review written)

clear and precise explanations of my new policy and John J gave me the best insurance experience I have ever had. quick and easy cover Thank You… Read Full Review

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★☆☆☆☆

“Absolutely Awful!”

Written on: 14/11/2014 by Coleman169 (1 review written)

I've never recieved such bad customer service I'm my life and lack of understanding and empathy! Having paid a annual premium in full you would think that they would be grateful for my custom; instead they continuously send me texts threatening to camel my insurance for documents I have sent or explained I do not have! They have increased my premium twice already and when I ask for a refund the phone 'cuts out' on me! Instead of making the process of choosing car insurance stress free and… Read Full Review

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