RCiB Right Choice Reviews - www.rcib.co.uk

★★☆☆☆
1.7 / 5
190
16% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“WON'T RECOMMEND TO AN ENEMY ”

Written on: 29/08/2015

Well I had my first year with "rcib" (because of the price) then came the renewal. I have paid the premium in full on the 3rd of August after emails and phone calls to a disgrace of a costumer service I was told in the end that I have not submitted all the information required (no one asked for any) In the end I got my certificate on the 26th of August(the insurance expired on the 10th) up to this point I had some temporary cover until September. The "rcib" is a DISGRACE and does not value it's… Read Full Review

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★☆☆☆☆

“Absolutely dreadful!!!!!”

Written on: 27/08/2015 by Mrstomiln (1 review written)

Firstly the customer service is horrendous!!!! The staff that I had the misfortune of dealing with were rude and cocky, not to mention unhelpful! They have tried to put our payment up several times, however, we kept all correspondence which proved there claims fruitless. The telephone service is archaic, the minimum amount I waited was 20mins after 40 mins I put the phone down. To round this up.. STAY AWAY FROM THIS COMPANY!!!!!!!!… Read Full Review

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★☆☆☆☆

“Fuming with anger”

Written on: 26/08/2015

RCIB Provided me with one of the cheapest offer I could get online. Having spent ridiculous amount of hours looking for reliable and reasonable priced insurance company, I realised that almost everyone had something Not so good about all insurance companies. Did intensive research and read numerous reviews. In the end I decided not to take heed of people's reviews and go for RCIB. THIS WAS A BIG MISTAKE! . The man I spoke to was rude right from the very word he spoke, I kept being patient with… Read Full Review

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★☆☆☆☆

“Right choice insurance”

Written on: 26/08/2015 by Maleahk202 (1 review written)

Right choice HA!HA!!should be called wrong choice,the Financial Conduct Authority should be doing something about this company, the robbing @#£@@#.STAY WELL AWAY,£600 for 1 weeks cover,because of their incompatance… Read Full Review

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★☆☆☆☆

“DO NOT GO WITH RCIB EVEN IF DESPERATE FOR CHEAP INSURANCE”

Written on: 23/08/2015

Regarding: RCiB Right Choice Thank God I haven't actually taken out the policy yet, I have spoken to 5 people for a collective time of 5 minutes and been on hold for 30+mins. The customer service is terrible, no-one even bothered to call some hours after I had taken out the online quote so I had to call them - they said this was the procedure when taking out a quote online.... I pointed out that this should be noted on the confirmation that it was the policy holders responsibility to call… Read Full Review

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★★☆☆☆

“I want I want I want. ”

Written on: 15/08/2015 by Harper299 (1 review written)

When I first joined Right Choice insurance they were very helpful & friendly, I paid the deposit & I was insured within the hour all was brilliant...until my renewal came around, I had been searching through different insurance companies to find the best price & I had & it is £49 cheaper than Right Choice. When I called & spoke to a member of staff, I said to the man on the phone that my car insurance is due for renewal, however I don't wish to renewal with your company. From this point… Read Full Review

Johneg's Comment

Written on: 19/08/2015

Same thing I had , then it turned out they had quoted me in the basis I had driven a company can for six years totally untrue , when I called they said they would revieŵ the sales call, when they called back mysteriously they couldn't review it as it had been deleted by accident, they then said it made no difference to the policy when I asked for this to be confirmed they'd said they would email and send a letter which never appeared, I then canceled the policy and thyme have been harassing me ever since , complaint made to ombudsman suggest everyone does the same rip off merchants

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★☆☆☆☆

“disgusting service. complete rip off”

Written on: 12/08/2015 by Calvin282 (1 review written)

Stay clear!!!! I was looking for cheap quotes on car comparison websites, come across this insurer, with it being the cheapest I was like great. put a deposit down for £226.00, was told I would get a call back. after 5 hours of trying to get through to them I was told. I would get a call on the Monday. Still not insured what a p take!!! called Monday for another 2 hours on hold I finally cancelled my insurance and get my deposit back within 5 working days. long story short I found a better… Read Full Review

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★★☆☆☆

“having read reviews figured i'd check everything first”

Written on: 10/08/2015 by Maiak53 (1 review written)

Hi all, Its that time of year again, insurance renewal time, and like many others, my first port of call are the comparison websites. Went through all of the information and low and behold, RCIB came up cheapest by far for me. Now, im not by nature a sceptical person, but, after working in the insurance industry for clear of a decade i have learned to be cautious. So the first thing i did was google the broker, and found hunderds of scathing reviews regarding service etc. So, the first thing i… Read Full Review

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★☆☆☆☆

“Avoid this insurer”

Written on: 05/08/2015 by DonavanArcher (1 review written)

worst customer service when I got my renewal they told me I had accident and there is no NCB for that year they also been rang me after I have bought my policy swing there was mistake on my behalf and they need additional 500£ be aware of rcib as they will do you down I think gonna report them to trading standards… Read Full Review

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★★★★★

“Great help”

Written on: 01/08/2015 by CyrusRankin (1 review written)

I spent an hour talking to the gentleman on ext 4194 and he was a great help. I'm clueless when it comes to insurance so he even allowed me to pop him on hold and give me dad a ring. Definitely recommend this company for the fantastic service provided… Read Full Review

Rcibcustomercare's Comment

Written on: 26/08/2015

Thank you , like the majority of our customers we are pleased you had a great experience with RCIB

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Rcibcustomercare's Comment

Written on: 26/08/2015

Thank you , like the majority of our customers we are pleased you had a great experience with RCIB

Reply to this comment
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★☆☆☆☆

“Absolutely Terrible Service!”

Written on: 29/07/2015 by sarahlou73 (1 review written)

This company was quick to take my money from the bank and then changed the amount quoted when I rang them. Even though they said they had rang me 4 times the previous day, I had no calls showing on my mobile. So they basically lied but held on to my money, which now they say will take 3-10 days to refund! Very poor!!… Read Full Review

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★☆☆☆☆

“The worse insurer of its kind!!!!!!”

Written on: 29/07/2015 by xgLewis-Alt44 (1 review written)

------DO NOT INSURE WITH THIS COMPANY-------- I had a quote from this ridiculous company for £900 on car insurance. You then have to wait for them to ring you to confirm the payment. Stupid thing already! When they rang they said it will go up £500 for every little mistake. If you cancel then they will charge you to cancel. And they said this is still the cheapest because they can see the other quotes. What a lie! I ended up getting bullied by this company and had no other option but to… Read Full Review

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★☆☆☆☆

“Definitely the WRONG CHOICE”

Written on: 21/07/2015 by Agustin1955 (1 review written)

This is the worst insurance company ever! Not only are the staff rude but they trick you with a low original price and then find ways of over charging you. Please do not make the same mistake I did. … Read Full Review

Sarahlou73's Comment

Written on: 29/07/2015

i wish I'd have read your review. The exact same problems.

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Ankitapatel4's Comment

Written on: 29/07/2015

I literally wish I read reviews before I joined them too! It was such a pain the whole year.

I deffo didn't go with them for my renewal.

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★☆☆☆☆

“I used comparison sites to find the "right" insurance...”

Written on: 18/07/2015 by 27McCabe (1 review written)

I used comparison sites to find the "right" insurance and they came up best price on 3 websites. I signed up at £450 for the year, £150 excess. Then I get a call to confirm all my details are correct. I asked for Social, Domestic and Commuting but the guy asked if I was going to a work place so I said no- its a college. He then changed the policy to Social and Domestic!! I then got two sets of paperwork... one says excess of £650 (!!!!!!) and another that says excess for £999 (WTF!). I… Read Full Review

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★☆☆☆☆

“Avoid them”

Written on: 15/07/2015 by Aleena355 (1 review written)

I went online to get quotes for insurance 08/06/15. The best quote was from Right choice Insurance services at £1000 a year so I accepted the quote and paid £240 deposit online. I was informed an advisor would contact me but nobody called me so I called them. Their companies representative said they wanted to clarify my details before setting it up!!! They asked me do I have an experience drive the car in the UK and asked me to proof that I was a named driver in my husband's policy for 5… Read Full Review

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★★★★★

“Customer Service Advisor”

Written on: 12/07/2015 by Princeofpersia (1 review written)

Excellent customer service, the agent was very helpful and understanding. Even when we got disconnected he rang back straight away. Listened to what my needs where and tailored the package to suit me!! Was very professional and well mannered, knew what he was talking about and explained everything about the insurance I was taking out. Would recommend anyone to this company!!!!!… Read Full Review

Rcibcustomercare's Response to Princeofpersia's Review

Written on: 26/08/2015

Thank you , like the majority of our customers we are pleased you had a great experience with RCIB

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Rcibcustomercare's Response to Princeofpersia's Review

Written on: 26/08/2015

Thank you , like the majority of our customers we are pleased you had a great experience with RCIB

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★☆☆☆☆

“Avoid”

Written on: 12/07/2015 by JaseCostello402 (1 review written)

Gave a quote of £900 when accepted they put hold on money then said they couldn't insure for that price will take 5 days to get refund - don't get ripped off by these… Read Full Review

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★☆☆☆☆

“Bad”

Written on: 03/07/2015 by 188Doyle (1 review written)

Rcib are the scamers it's one of the worst company I delte with and I would not recommend anyone to take policy from them… Read Full Review

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★☆☆☆☆

“Horrendous! Can't wait to get out of the contract.”

Written on: 29/06/2015 by Sarahmoyse (1 review written)

My policy is up in August.....thank God!! Customer service is horrendous! Stay clear!!!!… Read Full Review

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★☆☆☆☆

“ISIS and AL-Qaeda WILL AVOID, SO SHOULD YOU!!!”

Written on: 29/06/2015 by bidoskee (1 review written)

This has to be most disgusting and criminally oriented insurance company ever established. from the word go, all they are interested in is fleecing you of your money while providing the most atrocious service ever offered to any animal let alone humans. Money supermarket always have them as the cheapest quote,but phone them (after they have taken your deposit) and the tune changes. the premium increases and THERE IS ABSOLUTELY NO WAY of ever being refunded your deposit in full, even after 2… Read Full Review

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