RCiB Right Choice Reviews - www.rcib.co.uk

★★☆☆☆
1.8 / 5
19% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Awful company please avoid at all costs. Please AVOID”

Written on: 28/03/2015 by rippedoff85 (1 review written)

Awful company please avoid at all costs. Please AVOID… Read Full Review

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★☆☆☆☆

“Bad service! Avoid this insurance broker ”

Written on: 27/03/2015

Very very bad service! I've been waiting for my proof of no claims a few days after my policy actually finished and I kept ring them up to chase it, everytime I rang up they said they would send me that by email, but I never received anything from them! They just trying to do this to make people stay with company, so avoid this company!!!… Read Full Review

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★☆☆☆☆

“Scam, avoid them”

Written on: 26/03/2015 by ColtenCrawford174 (1 review written)

I tried to do it online and it said I was not insured as they needed to confirm some details over the phone. I tried calling on four occasions. On three of them they said they need to put me through another department, but it would ring and ring then cut off. I then said I am going to another company make sure you don't take my money as you have not provided any cover. They took the annual amount from my account even though they have never provided any insurance. YOU MUST AVOID. I can't believe… Read Full Review

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★☆☆☆☆

“RIP-OFF”

Written on: 24/03/2015 by Mooresy (1 review written)

Cancelled on me twice after falling 11 days behind, bearing in mind they take 25% of the policy upfront it takes the biscuit a little. but to then add a cancellation fee of 75% of the remaining policy (thats right SEVENTY FIVE PERCENT CANCELLATION FEE) they try and talk you into taking out another policy because it works out easier to setup whilst on the phone, i did this twice (stupidly) they once again offered me another policy (in the same breathe as telling me theyd cancelled) in order to… Read Full Review

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★☆☆☆☆

“Cant insure my import 2 months left on policy ”

Written on: 24/03/2015 by WalkerWilson202 (1 review written)

i have had insurance for 10 months i have changed my discovery for a pajero. i am fully paid up never claimed i have been told that there is no one that will cover the pajero. so therefor they cant help me! which means i do not get my NCB because i was not covered for the 12 months June 5th my first 12 months would have been up this is my 2nd car so i have had to start again 2nd policy so this really helps so i have no got to start all again!! when i said its not my fault you cant help me i was… Read Full Review

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★★★★★

“Wonderful service”

Written on: 14/03/2015 by foGarrison1953 (1 review written)

I started driving again after a while of not and RCIB were the cheapest there was I didn't hesitiate this year to renew with them. spoke to a lovely guy who sorted me out within minutes and I was on the road for another year. The guy I spoke to was polite professional and very cheery considering it was a Saturday, I have not had any problems with the length of wait or being put on hold and even though I had a bit of a senior moment we had a laugh and boom car insurance renewed. Shall… Read Full Review

Mooresy's Comment

Written on: 24/03/2015

this guy works at the company

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★★★★☆

“Actually Pretty Good!”

Written on: 12/03/2015 by Donahuevu1981 (1 review written)

After getting a quote for car insurance with RCIB and speaking to one of their brokers on the phone, I found them to be an extremely pleasant easy to deal with company - it was only once I had agreed the policy that I read the reviews on here and was worried that I may have made the wrong choice. However, my experience with RCIB has so far only been a good one. The Customer Service Team are very friendly and willing to help, the broker that I agreed the policy with was very nice and took me… Read Full Review

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★★★★★

“Very good customer service ”

Written on: 11/03/2015 by Micaela111 (1 review written)

brought bike insurance for the first time this afternoon for my son on his moped. After being passed through from someone in the wrong department to Harrison in the bike department, he confirmed my sons information with me and was very helpful, was very apologetic regarding the wait. Was a pleasure speaking to and got my son on policy within half an hour, great service and very polite great stuff. Will be passing on to family and friends with motorbike's!… Read Full Review

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★★★★★

“Brilliant friendly & informative service”

Written on: 11/03/2015 by emilykot (1 review written)

Phone call was a pleasure. Advisor was very chatty & friendly. Insurance was all set up & sorted within half an hour. Everything was explained thoroughly to me & all security questions were asked whenever needed. I would definitely recommend to a friend & family too, the service was great. I got a great deal, even though the price had gone up by £40 from my initial quote online, he explained the reasons behind this & was very friendly in doing so, asking me if this was ok etc before confirming… Read Full Review

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★★★★★

“Excellent customer service *4121*”

Written on: 08/03/2015 by Bagamusic.com (1 review written)

Excellent customer service… Read Full Review

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★☆☆☆☆

“Disgusting!!! Avoid at all costs! ”

Written on: 08/03/2015 by Maurertn117 (1 review written)

From start to finish possibly the worst service I've ever experienced. I'm still ok hold- after 45 minutes and after I was transferred to a different department and consequently cut off! Awful! I wish I would have read this first!!!… Read Full Review

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★☆☆☆☆

“disgusting company”

Written on: 08/03/2015 by Mara1984 (1 review written)

I am really sorry, that i did not raed reviews about this company before. I was looking for insurance quote which RCIB Right Choice looked as the best one. Well it was big mistake!!! They send me an email to sign agreement and when i looked at it properly i found out that they try to charge me much more then in the first time. Absolutely disgust!!! Be aware!!! Do not buy insurance from this company… Read Full Review

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★★★★★

“Excellent. great help”

Written on: 07/03/2015 by lululogo (0 reviews written)

Excellent service. The gentlemen I spoke to was a great help and was very friendly. Extention number 4121. Gave me a few options and gave me an option that suited me better. Excellent… Read Full Review

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★☆☆☆☆

“baaaaaaaaaad service”

Written on: 05/03/2015 by Aydinl115 (1 review written)

i had to ring 8 times to confirm my quote. when someone did ring he said he,ll get my details on his screen and to hold. it has been 40mins and i am still holding i seriously cant believe this is happening… Read Full Review

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★☆☆☆☆

“Awful awful awful”

Written on: 28/02/2015 by wrReed179 (1 review written)

Rude. Attempted the charge extra for policy. Kept on hold for ages. Refund in FIVE DAYS?!… Read Full Review

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★☆☆☆☆

“Absolutely disgusted”

Written on: 25/02/2015 by cnHackett278 (1 review written)

I used a comparison website and RCIB quoted me a price. Went to their website checked all my details then after agreeing and paying the full price in full, I then received a confirmation email saying thank you for your purchase, your documents will follow shortly. About 2 minutes later received a call to say that they wanted to check my information which I clarified everything that I had submitted. I was then put on hold for 10 mins to be told they had changed their minds and wanted another… Read Full Review

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★☆☆☆☆

“TERRIBLE NO OTHER WORDS ”

Written on: 24/02/2015 by Gemma1986 (1 review written)

Absolutely disgusting Company!!!! AVOID AVOID AVOID! No customer service skills what so ever, really really rude people, don't let you speak they just shout over you and don't listen to a word you say! MAKE SURE YOU READ THE TERMS AND CONDITIONS properly!!!! 55% of your policy Cancellation fee, I have already paid over £1000! Plus they cancelled my insurance without telling me, I was driving round with no insureance for two weeks, they then sent me a text message ( yes text message so… Read Full Review

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★☆☆☆☆

“Incredibly unprofessional company”

Written on: 24/02/2015 by Spencedn331 (1 review written)

I could give a full detailing of my 'experience' with this company, but I'll keep it simple.. 1. They are not the cheapest insurer as determined by comparethemarket.com. In actuality they try to increase your total expense on technicalities and have much higher minimums (such as number of miles driven per year) than the compare website. In actuality they'd be the 5th cheapest at best. 2a. They expect a completely unacceptable amount of information from you. In total --scans of your licence… Read Full Review

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★★★★★

“buying car insurance”

Written on: 24/02/2015 by pmMcDaniel110 (1 review written)

ex42121 an all round fantastic exsperiance excellent service polite and good knowledge wont hesitate to reensure with this company… Read Full Review

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★☆☆☆☆

“always problem”

Written on: 18/02/2015 by ZionPatterson301 (1 review written)

we always have problems with tchem, hard contact with tchem waiting time aroun 30 min,they cancel my policy becouse i don't send tchem a no claim bonus prof. cancelaction fees they ask me was 253.12 . i was caling tchem many Times an finaly the fin out that everything is corect cost me alot headache .I do not recommend tchem… Read Full Review

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