RCiB Right Choice Reviews - www.rcib.co.uk

★★★☆☆
3.0 / 5
655
53% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“Great customer service”

Written on: 17/10/2017 by CaleCowan (1 review written)

Arranged my new policy last week and the customer service was fantastic. Also i didn't have to wait for my call to be answered unlike other companies… Read Full Review

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★★★★★

“Customer services was very good and...”

Written on: 16/10/2017 by 485Dobson (1 review written)

Customer services was very good and understanding. Very qucik and easy i will recomend to a friend. Very happy with the outcome Cheap cover ................. … Read Full Review

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★★★★★

“Easy No Fuss”

Written on: 16/10/2017 by Bethanyq364 (1 review written)

Third year in a row now renewing contents insurance. Unusual as you normally have to hit the comparison sites. Simple, no fuss. Great availability and opening times to contact them. Very consistent quotes and obviously loyalty important. Highly recommend… Read Full Review

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★★★★★

“Excellent ”

Written on: 15/10/2017 by 278Olson (1 review written)

Excellent service Polite friendly would recommend to friends… Read Full Review

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★★★★☆

“Very good”

Written on: 12/10/2017 by smHopkins173 (1 review written)

She was polite, patient and professional… Read Full Review

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★☆☆☆☆

“LIARS, CHEATERS,DECEIVERS”

Written on: 11/10/2017 by lion2013 (1 review written)

I GOT QUOTE ONLINE AND GOT A MESSAGE THAT THEY WILL NOT CHARGE MY ACCOUNT UNTIL I HAVE SPOKEN TO ONE OF THEIR REPRESENTATIVES BUT MONEY WENT OUT OF MY ACCOUNT THE SECOND I PRESS YES TO THE QUOTE. I SPOKE TO ONE OF THEIR SO CALLED REPRESENTATIVE WHO MADE ME GOT THEIR POLICY FOR £600 MORE THAN IT WOULD COST AND GURANTEE ME THAT I WONT GET IT ANYWHERE CHEAPER THEN THIS as well as that I could cancel within 14 days and that would only cost me £60. I called back within 12 days to cancel and they… Read Full Review

Consumerfightback's Response to lion2013's Review

Written on: 16/10/2017

The exact same thing us happening to me, they took the money before I spoke to them and now I'm trying to get my money back. This firm needs to be closed down or receive a heavy penalty. They are misleading the public.

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★★★☆☆

“Easy quick n helpfull”

Written on: 07/10/2017

Explained policy n took time to answer any queries i had, really easy to speak to n helpfull as this my first car to insure, would definetly recomend!!!… Read Full Review

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★★★★★

“Very competent person. For the first time ever I've...”

Written on: 07/10/2017 by 415Trujillo (1 review written)

Very competent person. For the first time ever I've been able to stay with the same Insurer and I pay less than last year… Read Full Review

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★☆☆☆☆

“Possibly the worst insurance company I have ever used ”

Written on: 07/10/2017 by Conrad1959 (1 review written)

This has got to be the worst insurance company I have ever used the policy ended up costing £352 more than the online quote and the customer service is appalling… Read Full Review

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★★★★★

“Excellent customer service ”

Written on: 04/10/2017 by Lsherpa (1 review written)

Fully satisfied with the service and cover. Excellent customer service. Highly recommend… Read Full Review

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★★★★★

“Quick and easy ”

Written on: 03/10/2017 by McGeexj1991 (1 review written)

Quick and easy process dealing with experienced staff… Read Full Review

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★★★★★

“Best way of setting up car insurance.”

Written on: 02/10/2017 by joMadden433 (1 review written)

Precise questions asked left one in no doubt as to what information was being asked for so as to obtain car insurance.Iliked the way that the market was searched to obtain an acceptable quote… Read Full Review

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★★★★★

“Such fantastic customer service. Felt so comfortable...”

Written on: 01/10/2017 by Gagea125 (1 review written)

Such fantastic customer service. Felt so comfortable talking to her! Very helpful amd took her time explaining all the things i didnt know… Read Full Review

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★★★★★

“Service ”

Written on: 01/10/2017 by Jerimiah167 (1 review written)

Very well explained my package was disappointed with the wait on the phone but overall was really happy so was worth a wait… Read Full Review

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★★★★★

“Helpful answers to all questions. nice lady only...”

Written on: 01/10/2017 by Quentinm1964 (1 review written)

Helpful answers to all questions. nice lady only negative was 30 min waiting time on hold… Read Full Review

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★☆☆☆☆

“RCIB”

Written on: 29/09/2017 by JaniyahRoss (1 review written)

Bought an insurance worth £1200 for my car. After paid full I never been contacted. Didn’t receive confirmation at all. After calling 5 days in a row wait hours n hours on hold. Finally on 5th day after waiting around 2 hours got connected with an agent of customer service. As soon as I asked for my confirmation email of insurance I was shocked that I have to pay £2100 for my insurance. It’s a cheating. Their online is a sneaky game. Never trust them. Normally after paying the premium the… Read Full Review

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★★★★★

“All areas covered”

Written on: 29/09/2017 by Duncanxv162 (1 review written)

Had a call from you as current policy due to expire had a conversation with the person I dealt with and renewed there and then no issues at any point with service etc if the price is write I'll be insuring next year too!… Read Full Review

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★★★★☆

“Friendly when in contact ”

Written on: 28/09/2017 by WeezyFB (1 review written)

I had no issue buying my policy online and had good experience when the staff call to confirm the detail. … Read Full Review

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★☆☆☆☆

“Long time to wait and diffrent offers like on website”

Written on: 28/09/2017 by Amyv102 (1 review written)

Firstly I try to call them for two days then succeeded, after an hour of phone calls it turns out I have to pay a lot of money than it was offered on the website, I would definitely not recommend… Read Full Review

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★★★★★

“GREAT!!!!!!”

Written on: 27/09/2017 by uiVaughan249 (1 review written)

all the way through the person I dealt with explained everything in great details making sure I understood everything. I feel very satisfied with the service she gave especially first thing of the morning. she was very polite and made me feel that she was searching for the best deal. fantastic CUSTOMER SERVICE. I think that she is a CREDIT to the company and I wish other companies had people representing them the way she did.I know whats coming out of my account for now and the future which I… Read Full Review

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