RCiB Right Choice Reviews - www.rcib.co.uk

★★☆☆☆
1.5 / 5
12% of users recommend this
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Latest Reviews

★☆☆☆☆

“Do not use”

Written on: 24/01/2015 by chick82 (1 review written)

The worst insurance company i have dealt with. am trying to cancel my insurance policy and have tried calling them at east 3 times and each time am put on hold for 30 minutes at least just not good enough, was then promised a call back after putting the phone down and ringing back to explain i am getting nowhere. 2 days later am still waiting.looks like i may just have to cancel direct debit with my bank. Totally useless… Read Full Review

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★☆☆☆☆

“Awful”

Written on: 22/01/2015 by Anon8 (1 review written)

This has got to be the worst insurance company on the planet. I was quoted a price. Then when i rang them.....it was meant to be them ringing me. I was given a higher price because i leave my car on a drive at a relatives house over night. Its a 5 minute walk if that. Was asked for photocopies of lisence etc....which I've never had to do before. Then yesterday i got a phone call to say the photocopy of the back of my lisence wasn't clear and i need to send it again. Along with a signed policy… Read Full Review

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★★☆☆☆

“disappointed”

Written on: 21/01/2015 by stoksey (1 review written)

Bloody awful customer services on phone for ages and bad lack of communication between company.never use again sorry to say… Read Full Review

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★☆☆☆☆

“Probably the worst company i have dealt with”

Written on: 20/01/2015 by travlintim (1 review written)

I certainly will never use this company again! I have been plagued with emails ,txts and phone calls asking for proof of no claims bonus which i have authorized my previous company to forward to them,asking for copies of photocard and paper parts for both drivers licenses.In thirty years i have never been asked for driving licenses however i emailed over copies of what i had explaining that the named driver was waiting for his license back from swansea after changing address.Now they are saying… Read Full Review

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★★☆☆☆

“Service and Standards”

Written on: 19/01/2015 by Nico459 (1 review written)

I was misinformed on a policy when taking it out. Intially I was told that the cancellation fee would be £45, however, when I had to change vehicles and end the policy I was charged £300+ I of course disputed this and was lucky enough to speak with 'Connie' who dealt with the matter in a professional and excellent way. She called back as promised and throughouly looked into what had gone wrong. Although the entire fee was not removed, it significantly decreased and as I did cancel the… Read Full Review

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★★★★★

“All Seems Good To Me!”

Written on: 18/01/2015 by paulmdavies (1 review written)

My Son decided at the last minute he wanted a moped. CBT today, but I thought that trying to get insurance on a Sunday would be hard work. To be honest looked at another company first, they advertised Sunday opening but didn't! Went back on line and got the same price quote as the other company. Phoned up answered straight away by Tye and all good, cover by 12:15. Cover note sent through after a chase call but let's be honest it is a Sunday! Many thanks … Read Full Review

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★☆☆☆☆

“Awful Insurance Company - Avoid at all costs -...”

Written on: 15/01/2015

RCIB trade as many different names providing insurance broker services, their premiums are never as advertised on their website or via price comparison websites and in my case they quoted over £120 extra on the price comparison quote, with no change in the information I provided them. When I stated that I had a number of other quotes that were lower, they dropped the price back down again to that originally quoted. Unfortunately I didn't read the cancellation policy in full which is a £45… Read Full Review

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★☆☆☆☆

“same as other reviewers. Should have checked the...”

Written on: 13/01/2015

same as other reviewers. Should have checked the reviews first. After running around departments and trying to stop them from changing my details I put on the comparison website, they decided that they could not go ahead with the quote. I agreed and had a lucky escape… Read Full Review

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★☆☆☆☆

“Unprofessional and unhelpful”

Written on: 08/01/2015

I chose RCiB for comprehensive car insurance from comparethemarket.com and went through their additional questions to those already filled in on the comparison site (necessary in the first place to generate the quotes). The option to pay online was accompanied with a message that they would need to speak with me to ensure my details supplied were correct before the payment would be processed and commencement of insurance. (1.20pm) To speed things up I took up the option to complete by… Read Full Review

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★☆☆☆☆

“rubbish”

Written on: 07/01/2015 by GRATTERS (1 review written)

i took out insurance with this 'company' for my car and for a start they take more than 15 minutes to answer the phone if you have a query, they want so much paper work froM you. they are extremely rude on the phone with no customer service skills. they completely rip you off when you want to cancel or change the policy, they pass you from office bod to office bod - all who have no clue. i am currently calling them now to make a compliant and ive been on hold for 19 minutes - AVOID… Read Full Review

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★☆☆☆☆

“Stay well clear . Rude customer care. And Currently...”

Written on: 22/12/2014 by Dudleytf267 (1 review written)

Stay well clear . Rude customer care. And Currently trying to charge me 475 pounds to council my policy… Read Full Review

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★☆☆☆☆

“MOST BAS....RED INSURANCE COMPANY”

Written on: 19/12/2014 by Connellyf396 (1 review written)

They are most stupid ba...ard insurance company i ever dealt with. I made a insurance with them online but after giving my cart details, instead of receiving the policy number I get the message to wait for one of their ba...ard staff to call me. He called me and after a few repeated question he increased my insurance about £250 more! I didn't accepted that and told him to cancel that insurance. But he charged me £50 for the insurance I never had in the name of administration fee! After 10… Read Full Review

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★☆☆☆☆

“Do not use - Quoted right hand drive euro import car.”

Written on: 19/12/2014

Complete shambles of a company which came up on Gocompare as the cheapest but the real quote will be hundreds of pounds more than the online quote for an imported european right hand car. Everytime calling they keep passing to different people and keep you on hold for ages. They charge fees averaging £35 for every single change whether it be the new uk registration, change to direct debit details or anything else… Read Full Review

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★☆☆☆☆

“right choice? wrong choice more apt!!”

Written on: 15/12/2014 by 69McConnell (1 review written)

In 30 years of driving this is the worst company I have ever been with and I've only been with them around 3 weeks! When you phone them you are kept on hold for ages. I provided a PDF file by email to proof my 10 years no claim discount, the discount was earned on my other car which has been In the garage for the last 6 weeks so not driven , they say that because I did not cancel the policy the discount was in place on my other car so there is a one month overlap, because of this they are… Read Full Review

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★☆☆☆☆

“Avoid at all costs.”

Written on: 11/12/2014 by nell0988 (1 review written)

Initially went through Go.compare (another company i will never use again) to be given an initial quote of £500, upon calling them to confirm insurance has gone through they said i had to infact pay £700, having no way to go back on this as they had already charged my account for the initial payment I agreed to the insurance. I later went on to sell my car and was told they keep 75% of the remaining premium pluis other charges, having only been insured through them for 4 months out of £700… Read Full Review

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★☆☆☆☆

“Better pay more the taking pain...”

Written on: 05/12/2014 by Quintenl1968 (1 review written)

The company follows the same procedure with everyone. On comparison site quoting low than adding all sorts of charges and harassment. After getting quote from comparison site received call from their sales man, who added extra 10% to the premium. which agreed than asking for the documents which i did not mentioned. Again adding 25% to the premium. For cancelling they will add and charge you almost half the policy amount. Will be reporting to Trade practice authority and raising the dispute… Read Full Review

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★☆☆☆☆

“RCIB - steer clear , sharp practice and unrealistic ”

Written on: 03/12/2014 by 174Robles (1 review written)

My son is a serving soldier , he was abroad duty , insuring his car on line comparison site their price was lowest , by the time they had nit picked it had risen by 25%. They don't reply to e mails , poor customer service , seems like they are just trying every trick to get the policy cancelled . They put unrealistic time scales on replays, when they don't reply themselves . Going back to Aviva . … Read Full Review

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★★★★★

“Pretty good so far”

Written on: 30/11/2014 by BrendanDuncan352 (1 review written)

I'm not going to lie, they can take their time picking up the phone but every time I have rang them they have been more than happy to help. The last guy I spoke to when changing the car on my policy was a legend!!! I had to change the car, add my parter on to my policy, enquire about a multi car policy ( which they don't do) and requested that I pay my £75 admin fee when I get paid and it wasn't a problem at all... And I called at 4.40 pm on a Saturday when they close at 5pm and I was probably… Read Full Review

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★☆☆☆☆

“THE WORST COMPANY EVER!! ”

Written on: 26/11/2014 by PresleyWatson (1 review written)

The extremely shocking service I received when calling RCiB, after getting a quote from Compare Super Market - was unbelievable. Basically - it took about four attempts to get through as the phone kept on disconnecting or either there would be no answer! When I did finally get through - the really young (and amateur) I ended up with on the phone a) had no clue what he was doing and b) almost accused me of not having any NCD! I was horrified when he started questioning my driving history (which… Read Full Review

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★★★★★

“Really helped me out.”

Written on: 24/11/2014 by zuWilliams184 (1 review written)

I've recently had a baby and my brain is pretty much mush I set up my car insurance with RCib but forgot to send in my documents or sign and return any of the paperwork. A couple of months later they tried to contact me by phone and text saying they needed the outstanding docs including driving licence to verify my insurance but being a little lazy (and sleep deprived) I didn't get back to them. They then sent me a text explaining that after trying to get hold of me several times they would be… Read Full Review

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