RCiB Right Choice Reviews - www.rcib.co.uk

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Latest Reviews

★☆☆☆☆

“Never again!!! Worst choice!”

Written on: 19/10/2014 by Profiler (1 review written)

I bought an insurance from them after I'got a quote from a comparison site. After that they called me and forced me to accept a rise of the insurance premium with aprox 30% saying that details I gave initially were incorrect. After accepting the modifications they sent me the insurance with no other changes from my initial quote but with 30% added to the final price. I lost half a day trying to talk with someone about this nonsense and they kept passing me from one department to another… Read Full Review

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★☆☆☆☆

“DO NOT USE!!!!!!!!”

Written on: 17/10/2014 by Wtoppers (1 review written)

For your own sakes do not use. I took out insurance with them and they kept asking for me too send my documents in i told them i havent reveived them. So too send in the post so i could send back never received them again and i had calls and emails saying i need send my license in i told them i had still not reveived it they said it had been sent this went on 3 times then i reveived a letter from them i thought finally opened it too say my insurance would be cancelled from 7 days of the letter… Read Full Review

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★☆☆☆☆

“HORRIBLE CUSTOMER SERVICES!!!!! ”

Written on: 12/10/2014 by Roning384 (1 review written)

Would never ever come back to them with my insurance... Never had any accidents no claims nothing, decided to change this company as i read so many bad reviews, so was afraid to have any accident with them. I have called them and said i will go with them for another year, but after that i read reviews and one person said they are really terrible, so called them back whihin like 15min and said that i dont want to renew my insurance with them anymore. I said i wont pay any charges for cancelling… Read Full Review

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★☆☆☆☆

“Terrible service and admitted they rise advertised prices”

Written on: 11/10/2014 by DaniellaMcCracken (1 review written)

RCIB gave me a good quote online similar to other providers on a comparison website and I thought they looked respectable. However, once I had applied online I received a phone call saying that I had not given them enough information and that I needed to pay more... As I had already paid in full I was tied to agreeing. I asked why they increased my cost and they said "we put that price online at attract you to our company but it's not the final price... Other company's can rise their prices by… Read Full Review

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★☆☆☆☆

“**BEWARE** AVOID AT ALL COSTS **BEWARE**”

Written on: 07/10/2014 by 340Holden (1 review written)

I would strongly advise everyone to AVOID THIS COMPANY AT ALL COSTS. NO INSURANCE UNTIL OFFICER CONFIRMS DETAILS WHICH THEY LIE ABOUT TO UP THE PRICE. My online quote was one of the cheapest car insurance around, all seemed ok for what I wanted so I decided to venture further. Based on my recorded personal requirements, all which was I documented when re-filling their web forms, seemed ok too. However, only after paying my £140.00 deposit was I informed IN SMALL PRINT, that I am not covered… Read Full Review

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★☆☆☆☆

“did not want to go with them after 1 phone call!!”

Written on: 04/10/2014 by Amarisw225 (1 review written)

I call them after a quote for 620 a year but was tolled on the phone it was wrong, they wanted 1400 he bought it to 111 a month but was he was uncomfortable push and said I had to buy there and then! Not letting me say no so I just hung up and now paying even less then there cheapest with a different company. … Read Full Review

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★☆☆☆☆

“Terrible Customer Service”

Written on: 03/10/2014 by kqSears241 (1 review written)

RCIB arranged my insurance for a new Lexus. Once booked I have had to contact customer services a number of time in relation to my insurance including my payments not being deducted and getting fines for this. It turned out that they had my incorrect bank details, which were put on Confused.com. Partially my fault however their approach was hostile, rude, and very unhelpful. To cancel they were going to charge me 55% of the total fee, I know read the small print. overall , a terriable… Read Full Review

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★☆☆☆☆

“The Worst Company EVER!!!!!!!!!!!!”

Written on: 02/10/2014 by Huffman178 (1 review written)

OK. Il start from the beginning. I had 165gbp monthly payment for my Volvo. I know that is expensive but this is not about it. when I struggled to pay them, they keep calling me almost every day. they charged me 20 gbp per any unsucssesfull payment. Ok, still can understand that, BUT I used they services for about half year. when I couldn't pay for my insurance they canceled it. and now I have to pay them 850£ for rest of the half year… Read Full Review

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★☆☆☆☆

“terrible”

Written on: 24/09/2014 by tlrich23 (1 review written)

If only i paid attention to all these bad reveiws before i paid a depostit!!! I paid £188 deposit and after looking at all the terrible reveiws i wanted to cancel within my "14"day cooling odd period... so after a few days into the start of my policy i was told if i cancel then i will only receive 33 pounds back!! The staff are rude and always put the phone down, and left me on hold for 35 minutes, after a converstation i received a email asking not to contact them via phone again. Now im… Read Full Review

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★☆☆☆☆

“RUDE CUSTOMER SERVICE ADVISORS ”

Written on: 23/09/2014 by Gilbertla369 (1 review written)

All I can say this company is a is a rip off they do not sell cheap insurance they have a lot of hidden charges. To top it off there customer service is beyond rude. I should have went with a reputable company… Read Full Review

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★☆☆☆☆

“Horrible, horrible experience”

Written on: 21/09/2014 by Simssa337 (1 review written)

Awful policies such as huge administration fees, a phone call 2 weeks after signing a credit agreement adding an extra few hundred pounds to your premium. If you feel that is unfair and subsequently wish to cancel, a cancellation fee is also a few hundred pounds (294.90 in my case) During the setup process you are also bombarded with threatening text messages stating your insurance will be cancelled if you do not comply with immediate tasks. Worst of all is how the operators on the end of the… Read Full Review

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★☆☆☆☆

“rude never again”

Written on: 04/09/2014 by ishasalmon (1 review written)

i have never known customer service staff so rude and inconsiderate. i found them very hard to speak to because of this. the worse service i have every recieved … Read Full Review

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★☆☆☆☆

“Scooter Insurance ”

Written on: 03/09/2014 by henriibrittany (1 review written)

I was looking for insurance with my parents so that we could insure my on brother his new scooter for a birthday present. we chose this company because of the cheap quote that came up after inserting all the correct details into compare the market comparison site. We were originally offered a quote of £271 however when my mom received a phone call saying that this price was wrong and that the insurance was in fact £450. After originally agreeing to this amount my mom then went on to cancel… Read Full Review

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★☆☆☆☆

“Horrible!”

Written on: 30/08/2014 by ugDickson464 (1 review written)

Absolutely joke!! Do not use this company ! Have been quoted 1145 a year for insurance and then end up with having a call that the price is meant to be 1347 instead of 1145. I didn't have a choice so I took the one they offered me, because I needed insurance ASAP. On the following day have received my documents with a from policy cover instead of having comprehensive insurance I have received third part, fore and theft cover. I rang them to find out what has happened and they are being rude and… Read Full Review

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★☆☆☆☆

“Absolute joke ”

Written on: 28/08/2014 by Amyamy (1 review written)

Do not insure with this company!!! I was insured at my house address in Manchester I had all my documents sent to my house address and they have tried to say that I have insured my car under another address and are now instead off 99.00 a month they are trying to make me pay 350 pounds a month!!! Everytime I call the company they are always rude and have no telephone manner at all. I will be definitely never using this company and i am cancelling today! Absolute disgrace!!!… Read Full Review

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★☆☆☆☆

“Nightmare terrible misery”

Written on: 27/08/2014 by 479MacKenzie (1 review written)

I took a policy online then they said you need to call to get it done when u called the person said I entered wrong title of my name and my mileage was incorrect then he increased the quote by another £30 and the next day I decided to cancel it and it was the worst day of my life I called them they started to transfer me to another department and kept me on hold for. 20min and then they cut the phone I had the same problem for the next 5 times I called finally then I spoke to someone and he… Read Full Review

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★☆☆☆☆

“worst company I have ever dealt with ”

Written on: 27/08/2014 by MrsLumb (1 review written)

we entered all the details correctly online and agreed the quote and paid the deposit next thing they rang us and the price had gone up £300 they said the money taken was for the quote not to be insured ( I have never heard anything as crazy in my life) have spent over 3 hours on phone being put on hold and passed to different depts was promised call backs that never happened, still trying to get the money refunded so we can set up the policy with a reputable company. Would advise anyone to… Read Full Review

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★☆☆☆☆

“This broker is absolutely criminal. They place the...”

Written on: 12/08/2014 by 189Almeida (1 review written)

This broker is absolutely criminal. They place the cheapest insurance and take your deposit at the 'buy' stage to make you believe you have bought the offer to lock you into the sale. However you must then speak to an advisor to check details and confirm them. This is just a trick to give an excuse as to why you need to actually pay hundreds more than you have agreed to. I was told Moneysupermarket didn't take into consideration the area and also I wasn't used to driving a bigger engined car… Read Full Review

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★☆☆☆☆

“DO NOT PURCHASE AT ALL!”

Written on: 01/08/2014

I have recently accepted a quote from this company as they were initially the cheapest and they were offering monthly payment. BIG MISTAKE! I was quoted 16 days ago £511 but now I have to pay £995! It will cost me too much money to cancel my policy now. I have been trying to pay the premium at one go to reduce the cost but they said it won't change anything. I am stuck with them for a year now. Rude advisers, not helpful at all, additional hidden costs and you have to wait ages to get through… Read Full Review

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★☆☆☆☆

“Never go with these!!!!!! ”

Written on: 31/07/2014 by nvNapier369 (1 review written)

From the start of waiting on the phone after paying the depoist for 40 mins! It was a headache. Getting a quote on compare the market to hear on the phone after it's wrong it was an extra £300 after paying my deposit of £226 had to pay an extra £130! Then deciding to cancel as just didn't feel happy with this insurance company. I have been with them for 4 days. And they have kept my depoist even they state they have a 14 day cool down periods! People on phone are rude and common! Don't… Read Full Review

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