written by Nico459 on 19/01/2015
I was misinformed on a policy when taking it out. Intially I was told that the cancellation fee would be £45, however, when I had to change vehicles and end the policy I was charged £300+
I of course disputed this and was lucky enough to speak with 'Connie' who dealt with the matter in a professional and excellent way. She called back as promised and throughouly looked into what had gone wrong.
Although the entire fee was not removed, it significantly decreased and as I did cancel the policy I am happy to conver this.
I would like to say thank you to the colleague who assisted me. Definitely someone the company should be proud of.
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