Service & Standards

RCiB Right Choice Reviews - rcib.co.uk
★★★★☆
3.9
76.0% of users recommend this
  • Customer Service

  • Value For Money

Nico459's review of RCiB Right Choice Reviews - rcib.co.uk

“Service and Standards”

★★☆☆☆

written by Nico459 on 19/01/2015

I was misinformed on a policy when taking it out. Intially I was told that the cancellation fee would be £45, however, when I had to change vehicles and end the policy I was charged £300+

I of course disputed this and was lucky enough to speak with 'Connie' who dealt with the matter in a professional and excellent way. She called back as promised and throughouly looked into what had gone wrong.

Although the entire fee was not removed, it significantly decreased and as I did cancel the policy I am happy to conver this.

I would like to say thank you to the colleague who assisted me. Definitely someone the company should be proud of.

  • No

    Have you made a Claim

  • Cheapest Quote

    Reason for going with this company

  • Third Party

    Cover Taken

  • Lady Driver

    Driver Type

  • Customer Service

  • Value For Money

Was this review helpful? 0 0