Big, but rubbish.

RAC Car Insurance www.rac.co.uk
★☆☆☆☆
1.3
7.0% of users recommend this
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parrots12's review of RAC Car Insurance www.rac.co.uk

“Big, but rubbish.”

★★☆☆☆

written by parrots12 on 04/04/2013

I have been a RAC member 22 years. I got quotes from an internet company for car insurance. I purchased the policy. They then asked for proof of NCD, which I provided by email. They would not accept it as it was password protected ( password provided) so they asked for insurers details etc so they could verify themselves. I did not ask them to do that. They later said it was my responsibility to provide details of NCD and they offered to contact my insurers as a favour only and chose not do do so even though it was them who suggested it. To cut a long story short: lots of problems: incompetent staff, very long waiting on telephone, communication problems, staff clearly not able to look deeper into a matter and simply look at the last bit of correspondence. Something that was so straightforward was made into something quite complex. This is worse than Indian call centres! I would never buy anything from a company that so much is intent on making things difficult for their customers. Following this have also cancelled my RAC breakdown. You may ask why I did that after 22 years of no issues there. The answer is they showed their true colours and I rather stay clear. My advise to anyone is there is better out there. Dont be fooled by their gigantic name that has been earned through the loyalty of customers who they so disregard.

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