Quotemehappy.com - www.quotemehappy.com Reviews
Latest Reviews
★☆☆☆☆
“Dreadful”
Written on: 19/05/2013
Virtually immpossible to contact. Website is only designed to get your money. Automatic renewal impoosible to cancel. I canceled it (I thought) two days ago and today the money has been taken from my account without my authourisation. Horrible! (read more)
★☆☆☆☆
“They have incurred me bank charges 3 times in two months.”
Written on: 11/05/2013 by essence_86
I am with quote me happy and for the last two months they seem to be trying to take funds from my account as and when they feel fit. Last month they took two payments in one week. (bank charge 1) at the end of the month they tried again 4 days before my payday, this is not the agreed day for obvious reasons (bank charge 2) i received an email saying that they would try again in a few days so i put the money in the account and waited......3.5 weeks went past and if im honest i had assumed... (read more)
★☆☆☆☆
“I Won't be Using them Again”
Written on: 10/05/2013
You can't get hold of them for a start! I had to phone the claim cline just to get the email address because try as I might I could just not navigate to it via the website! If you are phoning to make a claim, the first call is ok, however, after that, if you can't ring Mon-Fri 9am-5pm then forget it, as the lines are closed. They did not explain that I would need to present my driving licence when swapping my vehicle for the courtesy car (problem if you arrange to do while at work), nor... (read more)
★☆☆☆☆
“Change of Address”
Written on: 08/05/2013
I've just moved address and tried to update this online. They wanted to charge me £219.36!!! This is completely unjustified as I'm now a home owner with my car parked in a garage in an even nicer area than what I was living in before. Just wrote a complaint email to them. If they still want to charge me, I'm going to change insurance providers. It would probably work out cheaper. (read more)
★☆☆☆☆
“ripped off by quote me happy”
Written on: 08/05/2013
bought my sons car insurance from this company sent his proof of no claims as requested [fax] even got a thank you then got another rquest for his ncd sent again twice this time to make sure they got it. They then stopped his policy charge him 80 pounds for 2 weeks cover anda 50 pounds admin fee reading reviews up and down this happens quite regular with this company looks like they are flogging cheap insurance that does not exist you can only contact them by email [no phone number]not... (read more)
★☆☆☆☆
“AVOID AT ALL COSTS!!! THEY ARE THE CHEAPEST FOR A REASON”
Written on: 06/05/2013 by Jamesloathesquotemehappy (1 review written)
Talk about rage against the machine. I have spent the last two hours trying to get a quote for an additional car with exactly the same insurance details from Quotemehappy. Do they make this easy? No. Do you have to full in all your details again? Yes. Does the website crash three times when you have nearly reached the end? Yes. When they have taken payment does the website crash so you don't know whether you have paid or not? Of course. When you try to use their help facility to sort... (read more)
★☆☆☆☆
“Disputed Renewal”
Written on: 04/05/2013
You can only contact them online, unless you're making a claim. Otherwise you'll never get to speak to another human being and you're faced with cold email responses. Quotemehappy are adamant they sent my renewal notices to my Hotmail account, emails I never received. Yet, when they sent the email saying they'd automatically renewed my insurance because I hadn't said not to, that email went to my Yahoo! account. They have since claimed that other subsequent emails to my Yahoo! account have... (read more)
★★☆☆☆
“Cheap but totally incompetent!”
Written on: 30/04/2013 by quotemeunhappy
Having made a 'no fault' claim they tell me it's been settled without advising me that they have decided I'm apparently at fault - no discussion or notification. I've now just renewed (couldn't be bothered to shop around as it was cheap), paid early so I could re-tax before the end of the month only to find they haven't updated the MID - tried everyday for the last six days. Can't get to speak to anyone as their website sends you in an endless loop with no way of contacting anyone!! VERY... (read more)
★☆☆☆☆
“Please don't go with this company”
Written on: 27/04/2013
Terrible service, unable to change payment details on line, QMH sends not paid requests when paid, had accident (non fault) could not get and response from them, rude advisors just to name a few issues. WOULD NEVER RECOMMEND THIS COMPANY, PLEASE DO NOT USE. (read more)
★☆☆☆☆
“rubish company that needs investigating”
Written on: 25/04/2013
I regretfinding this company on line customer service dose exist i do not think any humans work there ,do not answer e mails or respond messages you leave on there any problems board dont bother leaving your phone number in the hope they will ring you it wont happen.when i joined in november 2011 i paid a year up front on my credit card as a one off payment i have found out recently that they have kept my card details on file. iwanted to leave at the end of my first year i was unable to... (read more)
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Showing 1 - 10 of 86 Reviews
★☆☆☆☆
“QMH CANCELLED POLICY AND STILL CANT GET IN TOUCH”
Written on: 25/04/2013
my premiums were paid through my parents bank account. QMH cancelled the direct debit reason being that policy holder and bank details did not match. changed direct debit to my bank account but had to make the missed payment on line. been trying to do this since march 23 but wont accept payment as says card details incorrect. i have tried 3 different cards and still wont accept payment. have emailed them 24 times and had 24 replies but not one tells me how i can pay this missing premium. the... (read more)
★☆☆☆☆
“Rubbish Company”
Written on: 25/04/2013 by jj7890
Ther customer service is appaling avoid at all costs (read more)
★☆☆☆☆
“The worst company I've ever used.”
Written on: 23/04/2013 by ChristianTurner
I got a quote from quote me happy in January, the problems soon started flooding in. I had read that it was a internet only website and had taken that into advisement. But from that i did not think that they would be that they would just ignore you when ever you tried to make contact. The problem i first had with them was that i had entered a piece of information incorrectly in the form. i wanted to go into it and change it. I could not work out how to do this so i went onto their... (read more)
★☆☆☆☆
“Shoddy shoddy shoddy”
Written on: 23/04/2013 by Andi76
Quote me happy are a terrible company. Having sent proof of ncd's about 4 times we were informed each time that there was a problem but not stating what the problem was. Eventually on 13th April after sending them over again it was finally confirmed as received, was told nothing more for us to do and thanking us for sending them over. 15th April went on holiday in my car to York for five days. Found out on our return qmh had cancelled my policy on 17th April. No explanation other than I... (read more)
★☆☆☆☆
“Cant insure days”
Written on: 17/04/2013 by trued
I just want to add to my mums insurance for a week but this seems impossible. There is no one to speak to and all the website offers is per year insurance. Should have raised red flags when realised you cannot speak to anyone (read more)
★☆☆☆☆
“Website dont work!!!! ”
Written on: 14/04/2013
Got a good price for Insurance, payment don't work. Hassle they are, avoid! Can't even speak to anyone (read more)
★☆☆☆☆
“Avoid”
Written on: 06/04/2013 by phil2rick (1 review written)
This company habe caused nothing but issues whilst sorting out my NCD. It seems that they cant manage their way out odf a wet paper bag. Not user friendly and its a struggle.to make contact with them.. And after a week of emails they still are unable to get information corrsct. Any insurer that you are unable to speak with and resillve problems is more work than is needed when managing my policy. If you want to have good customer service and timely answers i would go elsewhere... on the... (read more)
★☆☆☆☆
“Quote me bankrupt and seriously narked off!!!”
Written on: 03/04/2013 by saoirseMSD (1 review written)
Found this company to be the cheapest car insurance for me on moneysupermarket.com. I wasn't aware at the time that this company is an online only insurer that pride themselves on cutting insurance costs by not having to pay for call centres etc. This all sounds fantastic and really user friendly.. until you need to speak to someone. QMH wouldn't accept ANY documents i sent them as proof of my no claims discount, the reason why i do not know. They then increased my monthly payments by over... (read more)
★☆☆☆☆
“Infuriatingly bad service!”
Written on: 02/04/2013
They automatically renewed my insurance (which is the default position when you first sign up and must opt-out of as it happens), even after emailing me to say that the card details they had on file were no longer valid. They stated: We recently invited you to renew your Quotemehappy.com policy ??????? which is due to renew on 27.03.2013, 00:00 however we've noticed that the card details we hold are no longer valid. In order to renew your policy, we need you to update these details. If we... (read more)
★☆☆☆☆
“Web site constantly faulty, avoid”
Written on: 28/03/2013
Unable to make basic changes to address as web site faulty. Staff then try to charge £30 to do it for you. Impossible to have a conversation with anyone. Savings in premium more than offset by time wasted trying to sort things out. Would not use again. (read more)
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Showing 11 - 20 of 86 Reviews
★☆☆☆☆
“Useless, incompetent, slow as hell”
Written on: 28/03/2013 by alan09344
Quotemehappy gave me the best deal but wouldn't accept my certificate of no claims. THey threatened to cancel my insurance unless I uploaded. I contacted Admiral my previous insurance who couldn't understand what the issue was. After 3 weeks (exceeding my cooling off) they replied to slow and I cancelled my policy with them. All other insurers (Directline, LV, Churchill, Hastings) accepted the certificate. I eventually went to Admiral. For 2 weeks insurance they took £166 to start off,... (read more)
★☆☆☆☆
“awful and incompetent and slow”
Written on: 28/03/2013
AVOID! it is not worth saving a few quid! if you need to claim, they are slow and incompetent (read more)
★☆☆☆☆
“totaly useless company”
Written on: 27/03/2013 by ostrichmilkman
totally useless company, claim to be an all online company but have constant website issues. they have seemed very helpful with a recent non fault claim of mine until it came to actually doing anything of any use, they send you round the houses talking to all and sundry and you never get the same information twice, after finding a replacement car for my written off fiesta, i was told to 'simply' switch my policy over to the new car (vw polo) this wasn't working at the time, so i'm now faced... (read more)
★☆☆☆☆
“not user friendly ”
Written on: 27/03/2013
You may get a cheap quote from this company, however, it is online only and if you need to make changes this is where you hit problems. It does not allow you to make the changes even though it shows you how to, so inevitably you have to go via customer services who then charge 30.00 to make the changes for you. do not use this company if you can afford a couple of quid more to go with some one else, the hassle just isnt worth it. I wish I had know the trouble before I went with them, its a... (read more)
★☆☆☆☆
“you get what you pay for!”
Written on: 25/03/2013 by QMH-DPMO
went with QMH as they were cheap, been driving for 10 years never had to claim 10 years NCD, was involved in an accident in january - not my fault- third party drove into me- no witnesses - third party has submitted 2 contradictory statements claiming all sorts of rubbish and damages that never could have happened the way the accident panned out - instead of fighting QMH accepting 50/50 even though third party statement has more holes in it than swiss cheese. i have no say. i want to go to... (read more)
★☆☆☆☆
“I wish there was a ZERO Star”
Written on: 23/03/2013
I was in a collision, and my car needed repair. It took almost 3 weeks for my car to be picked. Upon return my car was having issues, I spoke to QMH who advised that I use my money and time and get an independent mechanic to say it was incident related,and only then will they consider it. For me a very straight forward issue has now become something more. I was passed around on their premium number, waiting up to an hour. So why do I pay for my insurance monthly, if they make no effort to... (read more)
★☆☆☆☆
“They make money through cancellations”
Written on: 21/03/2013 by skrumpyjack (2 reviews written)
I was offered a great quote which I accepted. I uploaded proof of NCD. They would not accept the proof as one of many vague things was wrong but nothing specific. I uploaded again and was told again that something was wrong but not told exactly what. I decided to cancel the policy and was automatically redirected to another page asking me to stay and try uploading again. I declined and pressed the continue button only to be asked to stay and post it to an address. This company offer low... (read more)
★☆☆☆☆
“Renewed my policy without my consent and took money”
Written on: 18/03/2013
How dare they renew my policy without my permission on consent?? what a cheek! The charge was renemoved from my account without my permission or consent and I cannot get in touch with them to rectify. DO NOT USE! CHEAP..BUT BUT NOT WORTH HASSLE (read more)
★☆☆☆☆
“Do NOT use quotemehappy ”
Written on: 17/03/2013
My name is Jason Marshall and I signed up with Quotemehappy about a week ago on returning to the UK from being abroad for three years. After paying for the full policy upfront they then decided to inform me they did not accept no claims discount with more than a 2 year gap. On requesting to cancel my policy they decided to charge me a £26 cancellation fee despite not making this clear at the point of purchase. I also requested a phone number to contest this, but all you get in return are... (read more)
★☆☆☆☆
“Do not use!”
Written on: 15/03/2013
I was in and incident earlier in the year where a gentleman reversed into me. I claimed as not at fault. Yet quotemehappy suspended my NCD. Yesterday my policy ended. After 10 or so emails earlier this month say my NCD was unaffected. Sure enough they didn't reinstate it. Impossible company to get ahold of. No process in place to make complaints. Customer has no rights for this company! (read more)
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Showing 21 - 30 of 86 Reviews
★☆☆☆☆
“Garbage, avoid even if cheaper”
Written on: 14/03/2013
They are near impossible to contact. Emails take days to receive a reply and when you do the person who replies has not answered your question, meaning you have to send another email...and so it goes on. I cancelled and was charged £53. I did the work to cancel it. They claim they keep costs down by not having an expensive call centre yet think that is a fair charge to cancel. Please avoid, not worth saving a few quid. (read more)
★☆☆☆☆
“Completely uncontactable! Quote me unhappy!”
Written on: 14/03/2013
Have purchased a really good deal through Topcashback and Quotemehappy for car insurance. Have now been told I do not Qualify for the £30 cashback offered through the cashback site.. No reason given but I am trying to contact the company to find out why but the website doesn't seem to offer a way of contacting them - It says email here but then sends you in circles with their questions to answer but no send options. It has taken them 2 months to decide they are not going to give the... (read more)
★☆☆☆☆
“dont trust avoid ”
Written on: 13/03/2013
no renewal notice auto renew without any contact then charge £53 to cancel policy.no phone contact unless in accident web site good for getting insurance but very bad if trying to leave as just keeps diverting without reaching any way to contact avoid 2nd year price jumps £80 cheaper with M&S (read more)
★☆☆☆☆
“Terrible”
Written on: 13/03/2013
Had a claim for a minor accident (first ever in 20 years)and contacted them within 1 hour. Didn't get a hire car in spite of paying for cover. Took 6 phone calls and 2 weeks to get them to arrange for the repair. Then 7 weeks later they sent me a letter saying I had failed to report an accident in spite of having the repair done weeks ago. Incompetent does not even begin to cover them. I am awaiting the renewal imminently. I intend to complain - for what it's worth. (read more)
★☆☆☆☆
“Awful company - sting you if you end policy”
Written on: 10/03/2013
What a dreadful company. I cancelled my policy as I was selling my car and the charged £55.00 to do this! The complaints section isn't even working on their website! I wish I'd read reviews before using them. (read more)
★☆☆☆☆
“Dreadful company to deal with”
Written on: 08/03/2013
I took out car insurance with them last year all was fine till I had an accident on 17th Jan. The car was collected by the repair garage but I wastold I couldn't have a curtesy car because Quote me Happy had not authorised it. I rang them took 40 minutes to get to speak to someone who told me they had made a mistake and would sort it. Several days later I got a call from the garage to say they would deliver the curtesy car the following day as they had just been given authorisation however... (read more)
★☆☆☆☆
“Avoid this company like the plague!!!”
Written on: 01/03/2013
My car insurance policy as been cancelled without any notification!! I have tried to contact them via email but have found myself going round in circles. I was only made aware of the cancelation when the direct debit had not gone out. I have been driving uninsured with my 1 year old daughter in the car. I have sent them my no claims proof and was later asked for a copy of both parts of my driving licence and a utility bill, which I have sent. PLEASE AVOID THIS COMPANY!!! Although they are... (read more)
★★☆☆☆
“Good price ... unless you need to use them”
Written on: 26/02/2013
They were the cheapest for renewal so i went ahead, then had a guy pull out infront of me in the snow meaning i couldn't brake in time so slid into back. the initial person i spoke to was great, set me at ease and explained what would happen ... and then nothing ... contacted their telephone number (does exist but minimum wait of 30m) they told me to get the car fixed and phone them ... decided it sounded wrong so phoned again before going to the garage, they agreed was wrong and said wait... (read more)
Chriswilliams100's Comment
Written on: 27/02/2013
I'm having the same problem now, DO NO USE THIS COMPANY!
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Shazgers's Comment
Written on: 26/03/2013
Avoid them like the plague, currently trying to recover my £300 excess from them, been waiting 4 weeks and this has left me extremely out of pocket and struggling financially, they don't care, just bluff you off with no information as they're a call centre after waiting 40 minutes minimum to actually get through to them, their website seems to have lost the ability to send emails!!! Frustrated.
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★☆☆☆☆
“They keep your card details? Beware”
Written on: 26/02/2013
Their quote was good, but they have no telephone or people contact? They renewed without permission taking money direct from bank. This is in the small print when you take out ins. Beware, it is hard to stop as everything is on line and they make it difficult to do anything different than they want you to? So Beware!!! (read more)
★☆☆☆☆
“Very frustrating company to deal with”
Written on: 21/02/2013
I went with Quote Me Happy last year their quote was the cheapest over all. This year the quote almost doubled so I e-mailed them but had no response so I cancelled the policy. I then asked them to e-mail me my proof of no claims I was sent a reply eventually saying that my proof of no claims will be able to down be loaded at midnight on the day my policy expires. I am a district nurse and will have to drive my car without insurance untill I can get home from work and down load my proof of... (read more)
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Showing 31 - 40 of 86 Reviews
★☆☆☆☆
“BAD EXPERIENCE WITH QUOTEMEHAPPY”
Written on: 16/02/2013 by bedhead76 (1 review written)
I had a bad experience with quotemehappy. I had to return my car to the garage and cancelled my policy with quotemehappy (QMH). I had paid for the policy using two different credit cards. I attempted to cancel the policy online but an error message appeared stating there had been a problem. As there is no telephone number to contact anyone I emailed QMH. Automated response stated would take 1 day to reply. I never received a phone call from QMH and the email received was a standard email... (read more)
★☆☆☆☆
“Absolutely shocking”
Written on: 13/02/2013 by quotemeveryunhappy
In these busy times , does everyone know when everything they are use to renew is up for renewal, maybe either the ultra organised or people with loads of spare time. Quote e happy don't send you a paper 2-3 weeks before renewal, then send an email which ends up in your junk mail, so you don't know it's there and then just take the money out of your account and renew and as in my case send you overdrawn. You can't speak to anyone about this, you can only email but don't expect them to take... (read more)
★☆☆☆☆
“DON'T EVEN CONSIDER!!”
Written on: 30/01/2013 by caz64
By far the worst company I have ever dealt with. Impossible to get in touch with them either by phone or email. After a recent accident (not my fault)I had to pay £300 to get my car back from the repair company (no money, no car). Six weeks later I am still waiting for the £300 and can not get in touch with the company at all. VERY FRUSTRATING!!! (read more)
★☆☆☆☆
“Absolutely useless!”
Written on: 29/01/2013
After purchasing my car insurance in November 2012, I shortly after discovered that my insurance certificate had not been updated from the previous year and was basically a year out of date. After emailing Quote Me Happy numerous times and getting nowhere, i telephone to explain the situation as obviously i had no proof of being insured should i need it. Their responce was to make any amendments to my policy online. Surely if you can edit your own car insurance certificate then we would all... (read more)
★☆☆☆☆
“Get what you (don't) pay for!”
Written on: 28/01/2013
Cheap and cheerful, not likely. Not only did we have the usual grief with uploading NCB proof, but their site never wants to let us into our account and following a crash we have now been driving round in some tiny Toyota Aygo matchbox sized car for a fortnight. The assessors returned a quote for repairs the day after the accident which will without doubt write the car off. Can we get hold of QMH, No. They don't answer phones, their email seems to be defunct and we're stuck ferrying around a... (read more)
★☆☆☆☆
“Auto-renew without telling you when and how much!!”
Written on: 28/01/2013
I have just found out that my car insurance has been autorenewed by Quotemehappy without them having first told me it was due and how much it was going to be. I new they had an auto-renew clause but I did think they would let me know in advance. When I cancelled the renewal it cost me £26. Will I get this back? I have no idea because you cannot speak to a human being and everything is done by email so until they reply I am £26 out of pocket on a policy I never wanted to renew. Unless you... (read more)
★☆☆☆☆
“They are very bad please do not use”
Written on: 25/01/2013
Their customer services is appauling and only provide the basic information so if you have more in-depth questions answered you will not get a reply or have to wait 24 hours which may not be acceptable depending on what you want to ask. All we are trying to do was change the insurance of my old car to my new car. The outcome was I was left with no idea if my old car was insured and the policy covered the time gap on my old car between the date I made the change and the date I entered for... (read more)
Narendra_Shah's Comment
Written on: 12/02/2013
I agree ,they are completely useless.I uploaded my NCD bonus certificate with a date on it and they could not see a date. Because I took policy through Confused.com I held them responsible for totally unreliable insurance company in their search list, they have agreed to investigate this issue.
Each email I received from QUOTE ME HAPPY contradicted previous email indicating left hand does know know what right hand is doing.
QUOTE ME HAVE made it clear to me if I don't pay extra dosh for the NCD bonus certificate they can't understand they will cancel the policy.
Be warn before you do business with them!
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★☆☆☆☆
“Non-existent Customer Service ”
Written on: 17/01/2013 by mickspoors (1 review written)
Its extremely frustrating trying to make contact with this company about anything other than an accident claim. There is no support number on their website, and if you press the "contact us" button it just presents you with a series of questions in an attempt to answer your query with a standard paragraph from the FAQ section. Which is obviously useless, because if the information you needed was available in the FAQ section you wouldn't have pressed the "contact us" button in the first... (read more)
Mickspoors's Response to mickspoors's Review
Written on: 23/01/2013
Further to the above, I eventually found their email address (by digging out a year-old email from them), asked them to provide proof of NCD, and they have ignored me.
Reply to this comment
★☆☆☆☆
“However much cheaper do not uses?”
Written on: 06/01/2013 by SqueakyClean (1 review written)
Please be warned however much cheaper the insurance is from Quote me Happy I would advise you not to use them. When I took out the insurance it ran from the day I took it out instead of the start date which meant I was breaking the law by having two insurances at once on one car. Contacted them to advise the date was wrong to be told if I wanted to change start date I would have to cancel this policy at a cost of around £30 and start a new one. When the insurance was up for renewal they... (read more)
★☆☆☆☆
“TOOK MONEY - NO INSURANCE”
Written on: 18/12/2012
My father was today stopped by the police for having NO insurance but upon checking the money was taken and now tryng to get the needed paperwork within the 7 days needed is being a nightmare. Luckily dad had mom (who recently had stroke)with him as the police did suggest seixing the car... APPROACH WITH CAUTION AS WILL SAVE MONEY BUT IF THINGS GO WRONG WILL COST YOU MORE !!! (read more)
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Showing 41 - 50 of 86 Reviews
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Saoirsemsd's Response to alan09344's Review
Written on: 03/04/2013
They did exactly the same to me, wouldn't accept ANY of my previous documents as proof of no claims, for what reason was unknown. I spent a fortune with them in a matter of weeks including the £80 cancellation fee!! Bad news.