written by McCullough446 on 03/09/2017
My policy was up for renewal and I didn't get the renewal invite. First I heard was a survey asking why I had left them! I renewed elsewhere as I couldn't contact them by phone. When they finally replied to my email it was to say they were using an old email as that was the one they had for contact - however, the survey came to the correct address so it's just not true, I had changed it. No apology, nothing. Would not recommend.
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