I am very disappoint of Provident Insurance. They cancelled my car insurance policy without letting me know. When I called them for more informacion , they even couldn't give any reason for that. Very disappoint.

Got a new policy out with provide t after being recommended by a friend then had my first policy cancelled as the details I entered over the phone they entered wrong on the system then charged me £50 more to get a new policy out, phoned up yesterday to tell them about me occasionally staying at girlfriends and been told they don’t cover that, so they hung up so tried calling back and they hung up again, now I have had a email saying I’ve requested to change address and have to pay £212.20 within a week or my policy will be cancelled, will be leaving at end of my policy and making it clear to all friends and family to stay clear

If you value your pink licence please do yourself a favour and do not insure yourself with this dreadful company who thinks it's acceptable to randomly cancel insurance then send a cheeky farewell text after the fact! How I didn't get stopped by old bill is beyond Me!

I was considering to insure my car with this company, however, thank you to all the reviewers I take the advice and avoid this company. The reviews are real horror stories. I believe that all companies running comparison sites should take note. Thanks again to all review writers.

Was told I could add my no-claim bonus from Germany after moving back to the UK but then told I needed to have it translated, then after going to the expense of translation, I was told they could not accept it as it was from a different car ( yes, as it was a LHD car we got rid of it in Germany) and because the no claims was a reference to a percentage that was to be paid rather than a reduction. Truely awful and completely lied to be before i went with them. When i told them i would not be renewing they didn't confirm it but when the last payment didn't go through they cancelled my policy and charged me a cancellation charge which was the same as the premium. Absolute sharks!

I had my car stolen, it's insured with this company I checked askmid.com, I've rang, emailed, to no avail it will be sorted as the police are involved I want my car back, insuring a car without the proper log book as I have it, avoid this company at all costs.

Be careful as they place you on auto renewal and you can't change it. You will be signed up to another year with them.

After being insured with this company for 12 months I rang them because I hadn't received a renewal quote I was told that they could no longer insure me i had not made a claim and I hadn't made any changes to my vehicle when I asked why they were not willing to continue to insure me they refused to say !! This company should be struck off terrible customer service generally just a terrible company!!

You may think it's cheaper to go with this insurance company but in the long run if you have an accident or someone hits you you will then find out the true nature of this company on December 11th 2016 my car was involved in a non fault accident which then I contacted the insurance company which then contacted a garage upon returning my car 21 Days Later upon inspection of the car the bodywork was fixed but the impact had broken a brake module on informing the insurance company that the car was not fixed they then proceeded to tell me that they would not fix the car again it cost me £200 to get fixed and then their customers service then said I hope this brings this to a closure...... rude people and a company I would not be returning to

I am no einstien, but compared to the agents on the other end of the phone , I believe I just may be 3 times I emailed them a proof of no cliams , yes, to the correct email address, followed up with a phone call to confirmed they had recieved it OK, yes they had, thanks But yet again I get another call just now, threatening to cancel the policy because they have not received the no claims bonus proof, I am a patient person, and yeak oh I gave them the benefit of the doubt the 1st two times.. but come on !!!!! its your blooming industry , all the data is there for you already to access, no ?, you shouldn't need me to email you anything at all,, idiot company

After receiving an online quote I called to pay. First they attempted to give me an excess of more than the car was worth, and then after taking various details and keeping me on the phone for an hour at my own expense they told me that they couldn't offer me insurance but they didn't know why. As soon as they discovered I was disabled they became *extremely* hostile; they also tried to refuse to speak to my carer (I have a hearing impairment) despite me giving permission, and kept speaking over me. When their system couldn't handle the contradiction of a car worth less than the new driver excess they became extremely hostile and unhelpful. The gentleman on the phone did not seem to know how his own system worked. Needless to say I went to another company - and by the look of the reviews here we had a narrow escape!

Having had an accident (non fault) back in 2011, the claim is still in dispute some 2 1/2 years later. My solicitor is in the process of issuing the claim in court. I have been contacted on several occasions demanding for the £3,000 excess. Having read through the T&C's, I am not liable to pay unless I have been held at fault. I have pointed this out on several occasions however, I am still being threatened with legal action from their legal department. Until a judge or my insurance company have held me at fault and have this in writing, I will not be paying the excess. I suggest anyone reading this review do the same and not bullied by the underwriter's OPINION. Never would have purchased this policy had I fully understood the policy details or known I would have had to deal with a shame of a company.

I had an accident few months before. After 4 long months i was send a letter saying; you need to pay your 3000 Pounds excess. With out informing me about the outcome of what they have paid and not willing to furnish the details; they simply gave me a letter saying pay your 3K with in 14 days or legal action will commence. Didnt listen to any of my points when i gave them a call. Stupid customer service. Never go with them. They are after money. They are hell bent on recovering money from people rather than helping them. Such a dumb people sitting on the other end.

I paid £965 and £3,000 excess for a year of my 5.0 jaguar and now swop to a 1.5 disels car. They charge me £700 for cancellation or if I change the policy to the new car no refund & the excess still £3,000.how ridiculous!!!!

I am writing this review as the services from this company was shocking and to later get a phone call from a 3rd party company that can only have obtained my details from provident insurance has annoyed me. This company under valued my vehicle, made claimes of existing damage, made calls to my mobile leaving messages on my voicemails of one person talking to another about me! , would not offer information to me willingly I had to seeks an older male to get the information which I required and to add insult to provided a settlement of £35.00 for a car that had a market value of £1200.00, the car could have been repaired or scraped and I would have been better off. Then for a company to call and say I had been in a collision with in the last 3 years to which I replied no for them to agree yes you have and provide me with the Date of the collision … it was not a collisions is was a fault incident as the road was flooded somehow I do not think I would have been able to make a claim against water!? And they wonder why we live in a claim culture Please be warned if you are a young female do not use this company or if you want your personal information to stay personal do not use this company I was relived to have this company out of my life as the stress they added to a situation which was affecting my lively hood is unforgivable, I have to drive for a living and I will not be happy if I have to change the mobile number I have had for 10 year as a result of them SELLING information to 3rd party companies.