Premium Choice Reviews - www.premiumchoice.co.uk

★★★☆☆
3.3 / 5
136
59% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Shocking ”

Written on: 16/04/2015 by Jasminesanderson (1 review written)

Worse car insurance ever. I took a car insurance out and soon to be cancelled by yourself of whom you have charged me £50 plus insurance 4 day usage. My deposit has not been returned as stated on the website if cancelled with 14days I can get a refund. I will not recommend to anyone… Read Full Review

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★★★☆☆

“not great”

Written on: 16/04/2015 by benprag (1 review written)

Started off fine to ring up find out I wasn't insured after renewal I was using my car that day. Didn't again had funny feeling something wasn't right to only ring up yesterday to find out I wasnt due to admin error. When would I have been told about that. I might not have enough money in bank now to cover first direct debit please delay debit until 2nd of next month you ow me that. Friendly staff tho only good thing… Read Full Review

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★★★☆☆

“Well considering I was waiting a week for someone to...”

Written on: 14/04/2015 by bigman222 (1 review written)

Well considering I was waiting a week for someone to ring me back Think the. Customer service needs working on once someone rang me they told me they couldn't help that day cause the insurance company's were closed didn't really see the point of ringing me then considering by this time I'd already been waiting 5 days but she did ring me back when she said she would and tried to match the quote id had but when asked if she could match he the price I already had she said no and said well do you… Read Full Review

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★★★★☆

“Renewal”

Written on: 13/04/2015 by Rhodesdo246 (1 review written)

Very helpful. Had a cheaper quote elsewhere for my renewal so called to query the increased price they'd sent me. Very helpful after initially being cut off. Got me a better price and rang back when they said they would. Would be better if I'd gotten the best price in my renewal letter and didn't have to call then I could have automatically renewed… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 13/04/2015 by Beth8991 (1 review written)

I had to ring to correct a mistake I had made and was very impressed with the service given by Mark from the adjustments team. He was very patient with my lost voice and helped me through the process explaining everything very clearly for me… Read Full Review

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★★★★★

“Really good car insurance company”

Written on: 12/04/2015 by gracecollins94 (1 review written)

I have just renewed my car insurance with premium choice and would definitely recommend them, this will be my 3rd year of been with them and never had any problems so far… Read Full Review

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★★★★★

“The Way forward Premium Choice”

Written on: 11/04/2015 by Keller17 (1 review written)

Great Service Great price very pleased the policy was sorted out so quickly very happy with my choice… Read Full Review

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★★★★☆

“Fast efficient effective service. ”

Written on: 11/04/2015 by Anabele1948 (1 review written)

As I'd used this company last year I was contacted for renewal a few days ago. I stated I was happy to go ahead with them again, and to my surprise I was quoted £80 cheaper than last year and that was with added Legal representation! I must admit to being quite rude to the lady who was just doing her job of explaining everything to me in great detail. To this lady I apologise as it was totally uncalled for. I would like to suggest that all details, including small print, should be in writing… Read Full Review

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★★★☆☆

“Review”

Written on: 10/04/2015 by MikeKWilliams (1 review written)

My biggest problem was getting through to renew my insurance, it took me over 4 hours before I was actually connected to a helper. Once through I had no problem with the renewal, the member of staff was very friendly and very helpful. Pleased with the price quoted and the service. Again, my biggest complaint would be the time it took to actually speak to someone, I had almost got to the point of giving up and going elsewhere. I did try emailing but did not even get a reply… Read Full Review

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★★★★★

“quick easy and cheap”

Written on: 08/04/2015 by CherishSilva (1 review written)

Simpe form appication format. Quick response back. Cheaper quotes than other comparison sites. Go for it excellent service… Read Full Review

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★★★☆☆

“Reasonable priced insurance - do not purchase over the...”

Written on: 06/04/2015 by CazzieJoJo (1 review written)

Firstly I am pleased with my car insurance and found it to be a reasonable price however when I phoned to renew my insurance policy I was really disappointed. The person on customer services was very polite however the whole process took almost 30 minutes! Considering they already have all my details which are unchanged this was a ridiculous amount of time to spend with a simple renewal payment. For this reason next year I will buy my car insurance through a website search as I have done… Read Full Review

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★★★★★

“Simple easy friendly ”

Written on: 06/04/2015 by charlottejohnson (1 review written)

The staff where very helpful in helping me change the stuff that I needed to. I was very happy with the price that I got. The only thing that does need to be better is I am still waiting for an email after a week still have not heard anything. I I had the same trouble last year… Read Full Review

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★★☆☆☆

“Reasonable price.”

Written on: 05/04/2015 by 246Stanley (1 review written)

From Compare the market i got a reasonable price. In about 3 hours i changed my mind. 24 hours later, and after being bombarded with "witheld number" calls, i have not received a refund of my deposit, and i fear i will not. There are MANY hidden "terms" and anyone considering using them needs to be aware. We shall wait and see… Read Full Review

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★★★★★

“fantastic price given for my car insurance ”

Written on: 04/04/2015 by Paul443 (1 review written)

Been shopping around for car insurance and found premium choice was the cheapest quote and was very straight forward to process my car insurance would definitely recommend a friends and family. They beat other quotes by £100 what im pleased about also been fully comprehensive and having extra cover is also a bonus… Read Full Review

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★★★★★

“Cheapest and easiest insurance ever ”

Written on: 04/04/2015 by Patsy8866 (1 review written)

Cheapest and easiest insurance ever… Read Full Review

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★★★★☆

“overall satisfied ”

Written on: 04/04/2015 by O'Brienwf349 (1 review written)

It took at least 10 minutes for someone to answer the call at renewals and this was a bit annoying. Otherwise polite staff not pushing too hard on selling extras. cheap standard insurance. overall satisfied… Read Full Review

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★★☆☆☆

“car insurance”

Written on: 02/04/2015 by MyaEdwards (1 review written)

Purchased a policy that saved me £24 and seemed to offer slightly better cover than my previous one but I wouldn't if I knew this company demands copies of your photo and counter part drivers license and confirmation of details which i already provided. I sent all they asked for but found if extremely annoying they don't tell you this before you purchase a policy ,got better things to do than scanning documents .My good driving record and no previous claims should be sufficient… Read Full Review

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★★★★☆

“Glitch”

Written on: 02/04/2015

Service good but I explained that my printer was broken and that I was experiencing problems with my computer with attachments and asked for the documents to be sent by post.I have a 'no reply' email but can't access the attachment and nothing has arrived by post so far… Read Full Review

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★☆☆☆☆

“Terrible response time for a simple issue...”

Written on: 01/04/2015 by BigbadJohnboy (1 review written)

After phoning for the 2nd time to sort out an error, I was told that I would receive the required paperwork, only to receive an e-mail asking me to send a copy of my V5, this I did and in return I got an automated reply promising a reply within 72 hours, after 4 days I emailed again, to get the same automated reply promising a response within 72 hours, after 90 hours I finally got an email from a human being, stating that premium choice had contacted the insurance underwriter and, that I would… Read Full Review

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★★★☆☆

“Cheap quote, poor customer service ! ”

Written on: 01/04/2015 by Jodieb17 (1 review written)

The quote I recieved I was very pleased with and impressed how cheap it was. I have now moved from Hastings after 4 years to premium choice and the difference in customer service is SHOCKING. Premium choice over the phone no one seems to care or some enthusiastic when speaking and everything I asked seemed like a chore. They could learn a lot from Hastings direct… Read Full Review

Premiumchoice's Response to Jodieb17's Review

Written on: 01/04/2015

Hello

I am sorry to hear that you are not happy with our service. I will pass your feedback to the team.

Thanks for taking your time to leave this review.

Kind regards
John

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