Premium Choice Reviews - www.premiumchoice.co.uk

★★★☆☆
3 / 5
50.6% of users recommend this
  • Customer Service

  • Value For Money

? Ask our helpful community of experts about this product or company
Premium Choice - www.premiumchoice.co.uk - Ask a question now

Media Gallery for Premium Choice - www.premiumchoice.co.uk

Premium Choice - www.premiumchoice.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“rip off”

Written on: 06/03/2015 by peeeee (1 review written)

cancelled policy half way through expected half my money back sub £25ish admin fee. however on page 25 of the small print the state can only have 25% of my premium back minus £50 admin fee. normal insurance company i would expect a refund of £300 odd pound. they offer £85. to make matter worse they will only give you the small print after you paid them! even if i purchase the police to start in 2 weeks and i get the terms and conditions today and i decide to cancel they policy because… Read Full Review

Report this review
★★★★★

“Helpful, professional, I'm a happy customer ”

Written on: 26/02/2015 by Joannaeyre (1 review written)

The staff on the phone were very nice both times I called. It could of been better if I didn't have to hold at the beginning of the call because of high volum of calls. Overall I'm really happy with the customer service and hopefully I'll stay with you the year after this. Thank you!… Read Full Review

Report this review
★★★★★

“I spent the majority of this month worrying about the...”

Written on: 25/02/2015

I spent the majority of this month worrying about the price of my car insurance because the cheapest I found was at least £800 but when I received my renewal quote, they offered me £550 for the year which was a massive relief. My phone also ran out of credit half way through renewing my car insurance and they rang back a few minutes later and carried on with it straight away after a few security questions. They have a good range of add-ons which I would recommend if you can afford it… Read Full Review

Report this review
★★★★☆

“Helpful and willing to negotiate! ”

Written on: 24/02/2015 by ctKerr313 (1 review written)

Although I always shop around these guys always win my vote. Really helpful on the phone and not kept on hold for too long! Always accommodating and although I had a better price from another supplier they we're not only able to match it, but beat it! I've thankfully never had to make a claim however when I have called it's always been a well spoken and helpful human (in the UK) Go for it with Premium Choice you won't be disappointed - whats to loose?!… Read Full Review

Premiumchoice's Comment

Written on: 25/02/2015

Hello

I am pleased to hear that you renewed with Premium Choice.

Thank you for your review, its great to see that you were happy with our service.

Kind regards
John

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Renewal”

Written on: 24/02/2015 by Jaliyah316 (1 review written)

Called fri - spoke to a really helpful lady. Asked her to match a quote I found online @ £30 less than my PC. She came back with a requote £25 less than the original renewal figure. She was so helpful I agreed to stay. Well done her… Read Full Review

Premiumchoice's Comment

Written on: 25/02/2015

Hi

Thanks for renewing your insurance with Premium Choice.

Also thanks for your review, I will pass this back to the team.

Kind regards
John

Reply to this comment
Report this review Read 1 Comment
★★★★★

“best”

Written on: 21/02/2015

One of best women I've talk to talk to me right nice women to talk and understand and help people with insurance thanks y… Read Full Review

Premiumchoice's Comment

Written on: 23/02/2015

Hello

Thanks for your Premium Choice review.

I am pleased to hear that you were happy with our service. Thanks for your custom.

Kind regards
John

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“very pleased with the service ”

Written on: 20/02/2015 by AmelieConrad (1 review written)

Very pleased with the service I was given the staff was friendly and helpful i got all the information I needed and it didn't take very long and came away with cheap insurance policy bonus :)… Read Full Review

Premiumchoice's Comment

Written on: 23/02/2015

Hi

Its great to hear that you were happy with our service here at Premium Choice.

Thanks for taking your time to leave a review.

Kind regards
John

Reply to this comment
Report this review Read 1 Comment
★★☆☆☆

“Average insurance but cheap! ”

Written on: 18/02/2015 by Hshshbdjfh (1 review written)

I have found customer service to be poor and that my records weren't correctly updated Following a car of mistaken identity. However the insurance in cheap Would hate to have to claim with Premium Choice! Just because it is cheap, doesn't mean customer service should be any worse. This is the only way I can think that to improve their overall service… Read Full Review

Premiumchoice's Response to Hshshbdjfh's Review

Written on: 23/02/2015

Hello

I am sorry to hear that you are not happy with our service.

If you would like me to look into this matter further, could you please email me, using the email address at the top of our Review Centre page (click the link at the top of the page 'Contact via email').

Kind regards
John

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Fantastic customer service”

Written on: 14/02/2015 by Marleyg1994 (1 review written)

So helpful and informative. Explained in detail my new policy and the options I had - a really good deal - thank you - I have recommended your company to family and friends. The best customer service I've had, could not have asked for better… Read Full Review

Premiumchoice's Comment

Written on: 23/02/2015

Hi

I appreciate you taking your time out to leave a review.

It's great to hear that you were happy with our service here at Premium Choice. Thank you for your custom.

Kind regards
John

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Avoid Avoid Avoid”

Written on: 13/02/2015 by Sarahlou85 (1 review written)

They like to cancel insurance without telling you, start another contract then take another deposit and add a little more while they're at it. They've done this with me twice. Terrible company and iv ended up leaving due to them putting my insurance up to over £40 extra a month. Now they're refusing to give me my no claims certificate until I pay the remaining contract. Ombudsman contacted. They aren't bothered about their customers, just rinsing you. They were good at first admittedly… Read Full Review

Premiumchoice's Response to Sarahlou85's Review

Written on: 23/02/2015

Hello

I am sorry to hear that you are not happy with our service.

If you would like me to look into this matter further, could you please email me, using the email address at the top of our Review Centre page (click the link at the top of the page 'Contact via email').

Kind regards
John

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Can't complain”

Written on: 13/02/2015 by AmaraWood209 (1 review written)

Everything was so simple. Very helpful and out beat any quote I had… Read Full Review

Premiumchoice's Comment

Written on: 23/02/2015

Hi

Thanks for your great Premium Choice review and thanks for your custom.

Its great to hear feedback from our customers.

Kind regards
John

Reply to this comment
Report this review Read 1 Comment
★★★☆☆

“car insurance premium choice”

Written on: 13/02/2015

reasonable price. Although I'd rather they didn't force me to say no to all the extras they offer (since I already told them I neither want nor require any before they started listing them)… Read Full Review

Premiumchoice's Comment

Written on: 23/02/2015

Hello

Thanks for your feedback, I will share this with the team.

Kind regards
John

Reply to this comment
Report this review Read 1 Comment
★★★★★

“the girl on the phone excellent”

Written on: 11/02/2015 by 479Newton (1 review written)

the girl understood everything that I explained to her. I got very good feedback. really enjoyable experience. would not hesitate in recommend premium choice to everybody… Read Full Review

Premiumchoice's Comment

Written on: 23/02/2015

Hi

Thank you so much for recommending Premium Choice.

We appreciate your taking your time out to leave a review.

Kind regards
John

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Great service”

Written on: 11/02/2015 by JamyaHood301 (1 review written)

I received great service when I rang to discuss my renewal and change our car. Just disappointed after we purchased our car Saturday evening they were not open to do the change over or on Sunday. Need longer opening hours at weekends… Read Full Review

Premiumchoice's Comment

Written on: 11/02/2015

Hi

Thanks for renewing your insurance with Premium Choice and taking the time to leave us a review.

I will take your feedback about the opening hours to the team.

Kind regards
John

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“c0n artists with fee's steer clear ”

Written on: 10/02/2015 by alan1981 (1 review written)

If they don't screw up your details and charge your for their mistake, they will charge as many admin fees as they can, would never use them again, cheap for a reason, poor service lots of fees and clowns on the phones… Read Full Review

Premiumchoice's Response to alan1981's Review

Written on: 11/02/2015

Hi

We are sorry to hear that you are not happy with our service.

If you would like us to look into this matter further, could you please email me, using the email address at the top of our Review Centre page (click the link at the top of the page 'Contact via email').

Kind regards
John

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Fast and Simple”

Written on: 10/02/2015 by 36May (1 review written)

Good service, got a call to remind to renew, and was fast and simple… Read Full Review

Premiumchoice's Comment

Written on: 11/02/2015

Hi

Thanks for renewing with Premium Choice and leaving a review.

We are happy that we could provide you with a great service.

Kind regards
John

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“I was phoned by an operator to check I had received...”

Written on: 08/02/2015 by dpNielsen168 (1 review written)

I was phoned by an operator to check I had received the renwal papers. The gentlman was polite and patient. The telephone line was very noisy and at times difficult to hear… Read Full Review

Premiumchoice's Comment

Written on: 11/02/2015

Hello

Firstly, thanks for renewing with Premium Choice and leaving a review.

Secondly, I will take your feedback about the telephone line back to the team.

Kind regards
John

Reply to this comment
Report this review Read 1 Comment
★★★☆☆

“no paperwork sent? ”

Written on: 07/02/2015 by Marian277 (1 review written)

Was happy with everything and after being told my paper would be sent through to my email upto 30 mins after the phone call, I waited and waited and received nothing! Don't say one thing if your not going to do it!… Read Full Review

Premiumchoice's Comment

Written on: 11/02/2015

Hi

I am sorry to hear that you have not received your documents.

I would like to look into this further for you. Could you please email me, using the email address at the top of our Review Centre page (click the link at the top of the page 'Contact via email').

Kind regards
John

Reply to this comment
Report this review Read 1 Comment
★★★★☆

“Very helpful bloke”

Written on: 06/02/2015 by 90Whitaker (1 review written)

Got everything sorted no bother, all quieries dealt with very well, thanks… Read Full Review

Premiumchoice's Comment

Written on: 09/02/2015

Hi

Thanks for insuring with Premium Choice.

We appreciate your feedback so thanks for taking your time to leave this review.

Kind regards
John

Reply to this comment
Report this review Read 1 Comment
★★★★★

“Fantastic ”

Written on: 05/02/2015 by Netti9989 (1 review written)

Great customer service and found me a very good price. Overall extremely happy with everything. Would definitely recommend to friends and family. It's the first time I have stuck with the same company 2 years running… Read Full Review

Premiumchoice's Response to Netti9989's Review

Written on: 09/02/2015

Hi

Thanks for renewing your insurance with us again.

We appreciate your feedback so thanks for taking your time to leave this review.

Kind regards
John

Reply to this comment
Report this review Read 1 Comment
overview