Premium Choice Reviews - www.premiumchoice.co.uk

★★★☆☆
3.3 / 5
255
61% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Customer Services at Premium Choice”

Written on: 13/06/2016

I am a new customer, and still have to send some documents to them and I just called their customer services team to get some help. Their web portal for uploading documents didn't seem to work and sent no confirmation, so I asked the customer services advisor if she had received my documents. She couldn't answer me, and told me that usually people just email - despite the instructional email that Premium Choice sent me advising me to use their secure upload portal. I told her I had submitted… Read Full Review

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★☆☆☆☆

“Customer service?”

Written on: 31/05/2016 by mrmcd1 (1 review written)

Shocking company. No customer service at all. They asked for my documentation for evidence when setting up my insurance. I sent it, they kept hassling and asking for it, I sent it again, they kept hassling and threatening to close the insurance without receipt of the documentation, I sent it AGAIN, they closed the account. THEN they took the money from my account!!! Needless to say, I have gone with another insurer and will be chasing these guys for my money back. Wish me luck (?)… Read Full Review

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★☆☆☆☆

“Terrible service!”

Written on: 22/04/2016 by Storrie101 (1 review written)

When i first joined premium choice they requested numerous proof documents, these were sent on within 24 hours and the policy began, 1 week later i received a letter threatening to cancel my policy due to not sending these documents, after phoning the company it became clear they had missed the e-mail containing all necessary documents. They then couldn't find one of my additional drivers on the database due to no fault of my own, without giving me the chance to send over licence copy/proof… Read Full Review

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★★★☆☆

“Renewal offer”

Written on: 21/04/2016

my insurance is due for renewal on 1st may 2016 but as of yet you have not sent forward any quotes as to how much it would be this year if i was to continue my insurance with you… Read Full Review

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★☆☆☆☆

“Terrible car insurance company as well as there sister...”

Written on: 01/03/2016 by DeniseFarley (1 review written)

Terrible car insurance company as well as there sister company A-choice. I first joined Premium choice last year in march, it was my third car insurance company I had been with and switched as they were the lowest quote, however that did not compensate for the amount of issues I had while setting it up. First of all they wanted all my documents, such as no claims certificates and copies of my license. I have never dealt with any insurance company like this who needed all of this, I then had… Read Full Review

Premiumchoice's Comment

Written on: 04/03/2016

Hello,

I'm sorry to hear that you are not satisfied with the service you have received and I would really like to help you and resolve any issues that you have as quickly as possible.

Please email me using the email address at the top of our Review Centre page (click the link at the top of the page 'Contact via email') with your contact details and I will be happy to help you.

Kind regards

John
Customer Relations Department
Premium Choice Ltd

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★☆☆☆☆

“DON'T LET CHEAP THE LOW QUOTE FOOL YOU!! EXCESS IS...”

Written on: 08/02/2016

Brokers need money to stay in busoness right?... Easiest way for them to source that is from us... 'the customers'. Be very careful when dealing with Premium Finance. There is a £35 handling fee just for changing address details even if your premium becomes cheaper, there is still a 'handling fee' you have to pay. £30 charge for any payments that can't be made when attempted. Only happened to me once but the customer services was shocking. These guys aren't here to help they're here to… Read Full Review

Premiumchoice's Comment

Written on: 04/03/2016

Hello,

I'm sorry to hear that you are not satisfied with the service you have received and I would really like to resolve any issues that you have as quickly as possible.

Please email me using the email address at the top of our Review Centre page (click the link at the top of the page 'Contact via email') with your contact details and I will be happy to help you.

Kind regards

John
Customer Relations Department
Premium Choice Ltd

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★☆☆☆☆

“total robbers bad customer services ”

Written on: 26/01/2016 by gavin1983 (1 review written)

I had my new price at end of yeah same as the year before any way I called them waiting on line for 20 mins ..... I had a accident in December 2015 any way my insureance went up to 111 pound a month in stead of renewal price which was 84 the other person was liable but thay say the insurance has gone becouse of this ? and don't get me started on winn solitors when u crash thay deal with it thay never get back to you thay send car accesers out to look at car and thay take your car off road and… Read Full Review

Benbooker's Response to gavin1983's Review

Written on: 08/02/2016

Completely agree. They looked good on paper but once you're into your policy it's £35 just to change your address.
£30 charge if any payment can't be taken on that day. I have two bank accounts. I was paid a day late so I didn't have enough money in that account. I noticed they couldn't take the payment the next day, rang them up to pay full amount and was told I have to pay £30 charge with no way of waiving the charges. If I didn't pay within 3 days they'd cancel my policy. Customer service is shocking. If your direct debits go up they never tell you how much it actually is, they mention how much it 'goes up by' but don't ever tell you the actually direct debit amount.
Safe to say I'll be leaving this company when it's up for renewal.

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Premiumchoice's Response to gavin1983's Review

Written on: 04/03/2016

Hello,

I'm sorry to hear that you are not satisfied with the service you have received and I would really like to resolve any issues that you have as quickly as possible.

Please email me using the email address at the top of our Review Centre page (click the link at the top of the page 'Contact via email') with your contact details and I will be happy to help you.

Kind regards

John
Customer Relations Department
Premium Choice Ltd

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★☆☆☆☆

“Awful”

Written on: 16/01/2016 by Ulises50 (1 review written)

I used Premium Choice as they offered the cheapest price for my insurance renewal. However after having a to make a claim for an accident I was involved in I now know why they are the cheapest... After making my claim I had to chase multiple times for updates, each time having to ring a premium rate number and sit in a queue for over 20 mins. Not ideal when you are working full time. A year and a half after my accident and I still do not know the status of my claim, my car was eventually… Read Full Review

Premiumchoice's Comment

Written on: 19/01/2016

Hello,

I'm sorry to hear that you are not satisfied with the service you have received and I would really like to resolve any issues that you have as quickly as possible.

Please email me using the email address at the top of our Review Centre page (click the link at the top of the page 'Contact via email') with your contact details and I will be happy to help you.

Kind regards

John
Customer Relations Department
Premium Choice Ltd

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★★★★★

“Best Value for money”

Written on: 06/01/2016 by MaddoxMcCarthy (1 review written)

Gave one of the best prices available for the type of insurance I needed and it was arranged quickly over the internet and with a quick telephone conversation. Overall one of the best services the market and a better product than most of the more expensive car insurers… Read Full Review

Premiumchoice's Comment

Written on: 06/01/2016

Hello

Thanks for taking the time to leave this review. Its great to read that we were able to help you.

Please get in touch if there is anything at all we can assist you with.

Kind regards
John

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★☆☆☆☆

“Not even a month in.... Awful”

Written on: 29/12/2015 by Simom9087 (1 review written)

Good price but that is obviously the catch... They ask for no claims certificate and driving license pictures, as most do these days... I provided them as requested then got an email saying I needed to go on the dvla website and ask for a code, using driving license number and national insurance number.. May not sound like a hassle but when you are working full time and have lots on before Christmas was a hassle I did not need, why were the pictures not sufficient? I then email them back with… Read Full Review

Premiumchoice's Response to Simom9087's Review

Written on: 06/01/2016

Hello

I am sorry to hear that you are not happy with our service.

If there is anything you would like me to look into, please could you email me using the email address at the top of our Review Centre page (click the link at the top of the page 'Contact via email') and I will be happy to help you.

Kind regards
John

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★☆☆☆☆

“Worst insurance company ”

Written on: 22/12/2015 by Walters01 (1 review written)

Premium choice are very unprofessional. Thier agents need to undergo some serious customer care treatment basic phone call skills. I would not recommend this company to anyone. Very unhappy customer and WILL NOT be returning… Read Full Review

Premiumchoice's Response to Walters01's Review

Written on: 06/01/2016

Hello

I am sorry to hear that you are not happy with our service.

If there is anything you would like me to look into, please could you email me using the email address at the top of our Review Centre page (click the link at the top of the page 'Contact via email') and I will be happy to help you.

Kind regards
John

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★☆☆☆☆

“very unprofessional ”

Written on: 15/11/2015 by Baileyv35 (1 review written)

It proves it doesn't pay to go cheap ,lots of hassle keep asking for documents that have been sent in 3 times waste of time… Read Full Review

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★☆☆☆☆

“rude and alot of hastle”

Written on: 11/11/2015

Should have looked up reviews first before going with these. I had alot of hastle trying to get my insurance started. As far as i was aware i was insured and then i get an email saying my insurance can be cancelled at any time if i do not send these documents. I was told to send copy of my passport a proof of adress and my drivers licence, i dont have time for this in full time work! Managed to send it all and was asked for further information such as a bank statement. I was told over the phone… Read Full Review

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★☆☆☆☆

“Insurance Cancelled”

Written on: 04/10/2015 by cdcyborg (1 review written)

Missed 2 payments because the direct debit got cancelled.. didn't realise, When I did and tried to set it up again was told I have to pay the full outstanding balance to keep my insurance so had to cancel and find a new insurer as didn't have the money to pay balance in full… Read Full Review

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★★☆☆☆

“Make sure you read the terms of business VERY WELL!!”

Written on: 18/08/2015 by PhiltheFader (1 review written)

or you will be hit with these (at which point the tone from them changes dramatically): Schedule of Fees Policy Arrangement Fee Up to £50 Substitution Of Vehicle/Additional vehicle £45 Additional Driver £45 Change Of Address £35 Other Policy Amendments £35 Change Of Registration £25 Amendments following policy validation £25 Temporary Amendments £25 Misrepresentation £25 Duplicate Insurance Certificate or documentation £20 Cancellation Charge within the first 14 days £50… Read Full Review

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★★★★☆

“Not bad at all”

Written on: 16/08/2015 by Olivern302 (1 review written)

Didn't call me back but when I rang back I was very well dealt with on he phone and even got a further discount… Read Full Review

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★★★★★

“brilliant ”

Written on: 15/08/2015 by miniman89 (1 review written)

Brilliant service. Great prices. Perfect for the type of car I have… Read Full Review

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★★★★★

“Fantastic 5* service”

Written on: 14/08/2015 by 69Russell (1 review written)

Start to finish was very easy to complete my insurance online, Would recommend the service to anyone looking for car insurance. I made a telephone call regarding providing proofs of driving license and NCB and was a seamless easy process. Advisor was very friendly and helpful… Read Full Review

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★★★★★

“great price”

Written on: 13/08/2015 by Sheridan376 (1 review written)

id tell every one i know that drives to come check the price from here cheapest out there by alot great service!… Read Full Review

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★★★★☆

“New Customer”

Written on: 12/08/2015 by Quinlan482 (1 review written)

Cheapest like-for-like quote. Uploaded documents. Easy as pie (so far)… Read Full Review

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