Premium Choice Reviews - www.premiumchoice.co.uk

★★☆☆☆
2.3 / 5
36% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★☆☆

“arrogant advisor”

Written on: 26/12/2014 by njMurray397 (1 review written)

I found the guy on the phone to be arrogant and unhelpful… Read Full Review

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★★★★★

“Fast service. ”

Written on: 25/12/2014 by TrinityMcDonough264 (1 review written)

Very good and fast service staff members helped me with payments that was easier for me. Very helpful and friendy. Good car insurance and had no problems. Very reasonable prices. Will stay with premium choice for years to come. They listened to what I needed and resolved problems very promptly. I would recommend premium choice to anyone, had no problems that's why I'm staying with them another year… Read Full Review

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★★★★☆

“professional service personalised ”

Written on: 25/12/2014 by Thaddeusc413 (1 review written)

I received both fantastic information and service as well as getting a good deal. With the extras added to my policy I know I will have complete peace of mind whilst on the road. The agent who dealt with my call provided a complete run down of why some things may be useful to have and I put the phone down knowing I with out doubt the ins and outs of my policy and what it covers from protected no claims to breakdown cover!! Hopefully next year will be this easy… Read Full Review

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★★★★★

“Fab”

Written on: 24/12/2014 by Giovanni1986 (1 review written)

Got a good deal , happy :)… Read Full Review

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★★★★☆

“Helpful and friendly”

Written on: 19/12/2014 by DavonMcLean204 (1 review written)

The girl I spoke to for my renewal was very helpful, I informed her that I would be changing address and she called to make sure my premiums would be the same she managed to get me the same price which I was happy with. The only downfall is that I have to pay to change my address I wouldn't mind a small fee but I think £25 is alot for this considering I have already paid for my insurance.. Overall good service… Read Full Review

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★★★★☆

“Good but also bad ”

Written on: 19/12/2014

As I was moving house at the time of insuring my car and the area I was moving to premium choice tried there best to give the best deal they could as the specified the area I was moving to was going to cost me more then the year before I looked around to try and find I better deal but no other company could offer what I got offered for the price. Was very happy with the people I spoke to as they wanted to help me find the best deal they could and this will be my second year with this… Read Full Review

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★☆☆☆☆

“WOULD RATHER WALK!”

Written on: 18/12/2014 by Kareemn423 (1 review written)

After dealing with Premium choice i can safely say that they are the worst company i have ever came across! They questioned my role as Catering Staff and indicated that i worked in a take away as my name was mohammed and then continued to question the use on my vehicle! After convincing them i wasnt working in a take away and using my car to deliver fast food!!! then they chased me for documents which had already been sent - the advisor on the phone was the rudest person i have ever spoke to… Read Full Review

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★★★★★

“Great customer service..”

Written on: 17/12/2014 by enArnold164 (1 review written)

I have just renewed my car insurance with premium choice and they were great! They phoned me with a time that suited me and they matched the lowest quote that I reveived from a different company.. The renewal was simple and easy even with adding another driver.. Hope that this company keeps pleasing me and I stay with them in the future… Read Full Review

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★★★★☆

“Daughters Car Insurance”

Written on: 17/12/2014

Very pleased with the service from Premium Choice, lady who I spoke to on the phone answered all my questions efficiently and professionally! Its worth checking cheaper websites as they are not all what they appear to be....when you start putting in your details the price changes dramatically but Premium Choice have been very competitive. The whole experience was a pleasure! Would definitely recommend this company!… Read Full Review

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★★★☆☆

“payment issue”

Written on: 15/12/2014

Payment details were taken incorrectly, twice, so I had to contact my bank who confirmed the numbers had been incorrectly submitted. When the card was declined I asked to make an online payment as I knew there was no problem with the card but was told there was no facility for this. I was then told I would get a call back at 2pm which did not happen until 4pm at which time I couldn't take the call. This resulted in me having to wait again on the phone listening to the delightful holding music… Read Full Review

Premiumchoice's Comment

Written on: 15/12/2014

Written on: 08/12/2014

Hi

We are sorry to hear that you had payment issues. We would like to look into this in more detail for you and would ask you to contact us.

Please can you contact me, using the email address at the top of our Review Centre page (click the link at the top of the page 'Contact via email') so I can investigate this matter further?

Thanks
Kate

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★☆☆☆☆

“Rubbish from start to finish.. and I didn't even claim!”

Written on: 11/12/2014 by 24Reeves (1 review written)

Went with these guys last year as they were the cheapest quote for me, safe to say I've learnt my lesson! They sent my policy documents to me with multiple errors on them (ranging from my occupation, where the car was being kept, through to the number of miles I'd paid to be insured for!) Took 2 months of constant emails to get anyone to successfully call me back and get it sorted, new document sent through still had errors on it. Was not amused. Moved house 4 months into policy and was… Read Full Review

Premiumchoice's Comment

Written on: 12/12/2014

Hi

We are sorry to hear that you were not happy with the service provided.

We do take customer feedback very seriously and we would like to look into this matter further for you.

Can you please email me your contact details using the email address at the top of our Review Centre page (click the 'Contact via email' link).

Thanks
Kate

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★☆☆☆☆

“Poor customer service attitude”

Written on: 08/12/2014 by SelinaRegan (1 review written)

I chose to insure my car with Premium Choice 12 months ago because they were the cheapest on the internet at the time. I recently got a renewal quote from them but, as you do, I had a browse online to see if I could find it cheaper. Transpires I could - £100 cheaper with another insurer no less - so I thought I'd give Premium Choice a call to see what they could do on their quote. When I phoned, I was met with a customer service agent who took all of my details only to tell me I had come… Read Full Review

Premiumchoice's Comment

Written on: 08/12/2014

Hi

We are sorry to hear that you were not happy with the service provided.

We do take customer feedback very seriously and we would like to look into this matter further for you.

Can you please email me your contact details using the email address at the top of our Review Centre page (click the 'Contact via email' link).

Thanks
Kate

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★★★☆☆

“poor service ”

Written on: 07/12/2014

Got a quote from confused.com which was slightly cheaper then other insurers. Thereafter received a text suggesting that if I called them up I would get upto 10% cheaper quote. Called them up on the number provided and was told I would get a call back which never happened. Waited a number of hours and called again, same lady answered and promised I would get a call back imminently but again I didn't hear from them. Left it a few days then called again when someone answered and confirmed quote… Read Full Review

Premiumchoice's Comment

Written on: 08/12/2014

Hi

We are sorry that you were not happy with our service.

We do take customer feedback very seriously and if you would like us to look into this for you further, please can you contact me, using the email address at the top of our Review Centre page (click the link at the top of the page 'Contact via email').

Thanks
Kate

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★★★★★

“Great insurance company ”

Written on: 07/12/2014 by Page229 (1 review written)

The insurance provided give me everything you'd expect from fully comp ,break down cover , key cover , wind screen cover . This is best insurance for you money . Would definitely recommend it to a friend or family member… Read Full Review

Premiumchoice's Comment

Written on: 08/12/2014

Hi

Thank you for taking your time out to leave this review. We really appreciate your feedback.

Kate

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★★★☆☆

“Great prices and helpful staff”

Written on: 06/12/2014 by OsmanAli (1 review written)

Beat all comparative quotes by a margin. Admin fees are very high though… Read Full Review

Premiumchoice's Response to OsmanAli's Review

Written on: 08/12/2014

Hi

Thank you for taking your time out to leave this review. We really appreciate your feedback.

Kate

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★★☆☆☆

“Website Design & General Administration Leaves Me Nervous”

Written on: 05/12/2014 by Gardunlop81 (1 review written)

The navigation of the website felt slow and generally quite difficult compared to others I have used. When processing payment the screen appeared to freeze and remained saying it would refresh automatically (which it didn't). I then had to call the contact centre to see if my premium had actually been taken - which apparently it had. I had no confidence that it had been taken as not even an automatic email was received saying that my cover was now set up. I remain sceptical and even actually a… Read Full Review

Premiumchoice's Response to Gardunlop81's Review

Written on: 08/12/2014

Hi

We are sorry to hear that you had issues with our website. We are looking into this matter now.

We do take customer feedback very seriously and if there is anything further that you need help with, please can you contact me, using the email address at the top of our Review Centre page (click the link at the top of the page 'Contact via email').

Thanks
Kate

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★★★★☆

“Premium Choice - Premium Quality!”

Written on: 04/12/2014

Excellent service, easy to use website - email confirmation through promptly. Thank you… Read Full Review

Premiumchoice's Comment

Written on: 08/12/2014

Hi

Thank you for taking your time out to leave this review. We really appreciate your feedback.

Kate

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★★★★★

“Premium choice gave me the best quote on my car...”

Written on: 01/12/2014 by tommycon1 (1 review written)

Premium choice gave me the best quote on my car insurance.the website was easy to use,i was insured within 10 minutes. i highly recommend premium choice for car insurance… Read Full Review

Premiumchoice's Response to tommycon1's Review

Written on: 08/12/2014

Hi

Thank you for taking your time out to leave this review. We really appreciate your feedback.

Kate

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★★★★☆

“very pleased with the price ,particulay in this...”

Written on: 28/11/2014 by Hooper198 (1 review written)

can only repeat what I already said, happy with the price aswell as the service… Read Full Review

Premiumchoice's Comment

Written on: 08/12/2014

Hi

Thank you for taking your time out to leave this review. We really appreciate your feedback.

Kate

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★★★★★

“The best price with the most to offer!”

Written on: 25/11/2014 by Stack182 (1 review written)

I found premium choice via a comparison website for my car insurance. They stood out amongst the hundreds of others choices, as they were the cheapest, easiest to purchase and had the most to offer within my price range! When buying car insurance on a budget, I always worry about getting dodgy cover, but Premium Choice had the most to offer, so put my mind at ease when getting it sorted!… Read Full Review

Premiumchoice's Comment

Written on: 08/12/2014

Hi

Thank you for taking your time out to leave this review. We really appreciate your feedback.

Kate

Reply to this comment
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