Premium Choice Reviews - www.premiumchoice.co.uk

★★★☆☆
2.7 / 5
40.3% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★☆☆

“Not bad could be cheaper ”

Written on: 29/01/2015 by Gavin1980 (1 review written)

An ok insurance company. I would definitely have a look around as there are cheaper companies out there.but overall not bad… Read Full Review

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★☆☆☆☆

“rubbish service”

Written on: 28/01/2015 by HenryFrost (1 review written)

my daughter took out insurance last year - when she came to change her car 4 months after taking out the initial insurance - she was quoted a further £100 to insure the new vehicle making the whole insurance £300 more than anything else she could get. she cancelled the policy and she is still awaiting the FULL refund now nearly 6 months later. cannot find anything good to say about premium. Customer service - there is non! Don't bother. would hate to need them in times of accident… Read Full Review

Premiumchoice's Comment

Written on: 29/01/2015

Hi

We would like to look into this matter further for you. Could you please email me, using the email address at the top of our Review Centre page (click the link at the top of the page 'Contact via email').

Kind regards
John

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★★★★★

“Helpful, reliable, responsive ”

Written on: 27/01/2015 by iaDavidson311 (1 review written)

Sorted out previous issues… Read Full Review

Premiumchoice's Comment

Written on: 27/01/2015

Hello

Thanks for taking your time out and leaving this review. We appreciate your feedback.

Kind regards
Jas

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★★★★☆

“Helpful service pleasant manner offered useful advice...”

Written on: 26/01/2015 by fiona.j.martin (1 review written)

Helful and friendly on phone , polite well mannered , spoke about offers available and gave good advice which were best deals , took into account my views and couldn't fault service… Read Full Review

Premiumchoice's Response to fiona.j.martin's Review

Written on: 27/01/2015

Thanks so much for your kind words and review. We appreciate your feedback,

Kind regards
Jas

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Report this review Read 1 Comment
★★☆☆☆

“not that great”

Written on: 25/01/2015

Used this company only because i am forced to due to having points on my licence. They showed up on GoCompare loads cheaper than standard insurers. They won't tell you that they are just brokers and that you are probably using a cheap insurance company based in Gibraltar that doesn't have to comply fully with UK regs regarding best practice and financial stability. They won't warn you why that matters or what's missing from your policy - but they will try and sell it to you as extras. They… Read Full Review

Premiumchoice's Comment

Written on: 26/01/2015

Hi

Thank you for your feedback

We do take customer feedback very seriously and if you would like us to look into this for you further, please can you contact me, using the email address at the top of our Review Centre page (click the link at the top of the page 'Contact via email').

John

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★★★★★

“FAB”

Written on: 22/01/2015 by Lucie_r_89 (1 review written)

Been provided with insurance from these guys for 5 years now.. nothing compares the prices I pay are a little higher than compare the market but the grass isn't greener and always remember that Staff have always been pleasant and helpful … Read Full Review

Premiumchoice's Response to Lucie_r_89's Review

Written on: 26/01/2015

Hi

I am happy that we could help you with your renewal.

We appreciate your feedback so thanks for taking your time out to leave this review.

John

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★★★★★

“Nice and simple”

Written on: 21/01/2015 by JoeMcevoy1991 (1 review written)

renwwing took no time at all, made the most competitive price and no issues throughout, customer service team well informed… Read Full Review

Premiumchoice's Response to JoeMcevoy1991's Review

Written on: 22/01/2015

Hi

I am pleased to hear that we helped you with your renewal.

We appreciate your feedback so thanks for taking your time out to leave this review.

John

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★★★★★

“Easy, fast and friendly”

Written on: 19/01/2015 by 426Ware (1 review written)

Just insured my car with Premium Choice for the 3rd year in a row. Always seem to be one of the cheapest, if not, THE cheapest insurance companies out there for me. I renewed with them over the phone, and the member of staff that dealt with me was more than helpful and very friendly. Would definitely recommend… Read Full Review

Premiumchoice's Comment

Written on: 22/01/2015

Hi

I am happy that we could help you with your renewal.

We appreciate your feedback so thanks for taking your time out to leave this review.

John

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★★★★★

“Best price, no fuss”

Written on: 18/01/2015 by rcaudwell (1 review written)

Been with premium choice for 1 year, and come renewal time was expecting to go through the usual round of getting better quotes, ringing current insurer and seeing if they`ll match and feeling pretty annoyed they didn`t just send me the best price in the first place. Not so this time, renewal price looked reasonable, and a quick phone call to a company that "guaranteed to beat any quote" proved that statement untrue. Price comparison sites equally unfruitful, so rang prmeium choice, perfectly… Read Full Review

Premiumchoice's Response to rcaudwell's Review

Written on: 22/01/2015

Hi

Glad that we were able to help you with your renewal.

Thanks for taking your time out and leaving us a review. We appreciate the feedback.

John

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★☆☆☆☆

“It's like pulling teeth to get a refund!”

Written on: 13/01/2015

On the face of it a good company but I had occasion to change my car and the premium they wanted to charge for the new car was so far off the mark it was ridiculous. As a result I asked for my policy to be cancelled and after the disproportionate admin feed for doing this I was left with some money to come back. There standard e-mails say this will take up to 30 days and calls to them just resulted in them stating this fact. After 31 days I called and they then asked for my CC details stating… Read Full Review

Premiumchoice's Comment

Written on: 14/01/2015

Hi

I am sorry to hear that you are having issues with getting your refund.

I would like us to look into this for you further, please can you contact me, using the email address at the top of our Review Centre page (click the link at the top of the page 'Contact via email') with your details (telephone number, email address). I can then arrange for somebody to contact you as a matter of urgency.

Thanks
Kate

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Charlescarter's Comment

Written on: 14/01/2015

If I could find the link you refer too I would.
If you can let me know the URL to the "our Review Centre page" i'll try and do as you ask.

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Premiumchoice's Comment

Written on: 16/01/2015

Apologies, we are unable to put our email address in this comment but you can find our email address by clicking on the 'Contact via email' link which is under our company name at the top of this page.

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Premiumchoice's Comment

Written on: 16/01/2015

I hope the situation is all sorted now.

Kind regards
Kate

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Charlescarter's Comment

Written on: 26/01/2015

Hi,

All now sorted; shame it took a post on this site to make any progress.

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★★★☆☆

“good prices, but awful on the phone.”

Written on: 10/01/2015 by mrjpd (1 review written)

Have used premium choice for several years for car insurance and had excellent service. This year however I had to wait ages for the phone to be answered then was told that I would be called back. Waited four hours and tried again, still no call back. Next day had to try three times more before someone deigned to call me back. It then took 45 minutes to purchase the policy, having to endure the hard- selling of assorted add-ons that I did n not require. Will not use next year, regardless of… Read Full Review

Premiumchoice's Response to mrjpd's Review

Written on: 14/01/2015

Hi

Thank you for your feedback

We do take customer feedback very seriously and if you would like us to look into this for you further, please can you contact me, using the email address at the top of our Review Centre page (click the link at the top of the page 'Contact via email').

Kate

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★☆☆☆☆

“Very Disappointed”

Written on: 07/01/2015 by ttttrhth (1 review written)

I simply called to renew my insurance with exactly the same details as last year, no changes, nice and straightforward. BUT. I couldnt get through on two previous occasions (line just dropped) and then had to be called back at a less convenient time. This meant I wanted to get through the call as fast as possible. I was amazed that it took nearly 20mins to renew my insurance, but the biggest hassle was being pressured into purchasing optional extras. I am happy to listen to the product being… Read Full Review

Premiumchoice's Response to ttttrhth's Review

Written on: 14/01/2015

Hi

Thank you for your feedback

We do take customer feedback very seriously and if you would like us to look into this for you further, please can you contact me, using the email address at the top of our Review Centre page (click the link at the top of the page 'Contact via email').

Kate

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★★★☆☆

“customer service and price good. The rest is average”

Written on: 07/01/2015 by cwjk92 (1 review written)

The lady who served me was both polite and efficient however, I am yet to receive any confirmation or receipt of the sale, I have no idea if my card has been charged and have not had an cardholder of the receipt. I also discovered myself that I had more no claims than were on my documents even though I have been with Premium Choice for two years! This is something that should be automatically updated year on year and should not need me, the client to do my own research to ensure my details that… Read Full Review

Premiumchoice's Response to cwjk92's Review

Written on: 14/01/2015

Hi

Thank you for your feedback

We do take customer feedback very seriously and if you would like us to look into this for you further, please can you contact me, using the email address at the top of our Review Centre page (click the link at the top of the page 'Contact via email').

Kate

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★★★★★

“excellent service”

Written on: 07/01/2015 by Larsensx95 (1 review written)

dad called call centre to renew my insurance, dealt with by a very polite lady!! well done!!. checked my details and got £40.00 off my renewal many thanks. I would recommend to anyone… Read Full Review

Premiumchoice's Comment

Written on: 07/01/2015

Hi

Thank you for taking your time out to leave this review. We really appreciate your feedback.

Kate

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★★★☆☆

“Renewed car insurance”

Written on: 06/01/2015 by Alvaradokh341 (1 review written)

Generally good. 3 points worth mentioning 1. 3rd party insurance to drive other vehicles was removed when we were looking for a like for like policy. This could be reinstated at an higher premium. 2. No automatic renewal this year and with a policy that ends over Christmas it was difficult to get through on the telephone. 3. My vehicle was reversed in to I rang up to what I should do. It was decided we wouldn't pursue a claim and it went no further, very disappointed to find this detailed… Read Full Review

Premiumchoice's Comment

Written on: 07/01/2015

Hi

Thanks for your feedback.

We do take customer feedback very seriously and if you would like us to look into this for you further, please can you contact me, using the email address at the top of our Review Centre page (click the link at the top of the page 'Contact via email').

Kate

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★★★☆☆

“cost.”

Written on: 05/01/2015 by 116Lewis-Alt (1 review written)

very disappointed with the large increase in the premium for the year. shall shop around before renewing next year… Read Full Review

Premiumchoice's Comment

Written on: 05/01/2015

Hi

Thanks for your feedback.

We do take customer feedback very seriously and if you would like us to look into this for you further, please can you contact me, using the email address at the top of our Review Centre page (click the link at the top of the page 'Contact via email').

Kate

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★★★☆☆

“Ok but will try and milk you”

Written on: 04/01/2015 by Crockett1985 (1 review written)

My renewal letter came through not even slightly cheaper after another year no claims! So I rang up to say I was going elsewhere. The customer service team are so mardy and have attitude problems. Luckily they said they would ring me back as they were all busy on calls and I managed to get a nice lady which shocked me! Every time I call they seem depressed. Managed to save £200 anyway from calling up but they would of happily let me pay more if I hadn't bothered. Shop around and be careful!… Read Full Review

Premiumchoice's Comment

Written on: 05/01/2015

Hi

Thank you for your feedback

We do take customer feedback very seriously and if you would like us to look into this for you further, please can you contact me, using the email address at the top of our Review Centre page (click the link at the top of the page 'Contact via email').

Kate

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★★★★★

“Extremely helpful, low prices and excellent call handlers ”

Written on: 02/01/2015 by Beau100 (1 review written)

I was with premium choice last year, and I have renewed with them this year, couldn't be happier with the services and the prices I was quoted!! The team are helpful and always try to give you the best deals… Read Full Review

Premiumchoice's Comment

Written on: 05/01/2015

Hi

Thank you for taking your time out to leave this review. We really appreciate your feedback.

Kate

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★★★★★

“superb always a good deal and I wouldn't go anywhere...”

Written on: 01/01/2015 by MacLeanxm347 (1 review written)

Very good service no hassle and the staff are really helpful and speedy… Read Full Review

Premiumchoice's Comment

Written on: 05/01/2015

Hi

Thank you for taking your time out to leave this review. We really appreciate your feedback.

Kate

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★★★★★

“brilliant ”

Written on: 29/12/2014 by 473Lockhart (1 review written)

Great service very friendly. They do all the hard work so you don't have too… Read Full Review

Premiumchoice's Comment

Written on: 05/01/2015

Hi

Thank you for taking your time out to leave this review. We really appreciate your feedback.

Kate

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