total robbers bad customer services

Premium Choice - www.premiumchoice.co.uk
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gavin1983's review of Premium Choice - www.premiumchoice.co.uk

“total robbers bad customer services ”

★☆☆☆☆

written by gavin1983 on 26/01/2016

I had my new price at end of yeah same as the year before any way I called them waiting on line for 20 mins ..... I had a accident in December 2015 any way my insureance went up to 111 pound a month in stead of renewal price which was 84 the other person was liable but thay say the insurance has gone becouse of this ? and don't get me started on winn solitors when u crash thay deal with it thay never get back to you thay send car accesers out to look at car and thay take your car off road and say it's a cat d for no reason and that are called jp Morris trust me stay away from these

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Benbooker's Response to gavin1983's Review

Written on: 08/02/2016

Completely agree. They looked good on paper but once you're into your policy it's £35 just to change your address.
£30 charge if any payment can't be taken on that day. I have two bank accounts. I was paid a day late so I didn't have enough money in that account. I noticed they couldn't take the payment the next day, rang them up to pay full amount and was told I have to pay £30 charge with no way of waiving the charges. If I didn't pay within 3 days they'd cancel my policy. Customer service is shocking. If your direct debits go up they never tell you how much it actually is, they mention how much it 'goes up by' but don't ever tell you the actually direct debit amount.
Safe to say I'll be leaving this company when it's up for renewal.

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Premiumchoice's Response to gavin1983's Review

Written on: 04/03/2016

Hello,

I'm sorry to hear that you are not satisfied with the service you have received and I would really like to resolve any issues that you have as quickly as possible.

Please email me using the email address at the top of our Review Centre page (click the link at the top of the page 'Contact via email') with your contact details and I will be happy to help you.

Kind regards

John
Customer Relations Department
Premium Choice Ltd

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