Unable to trace payment

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OneQuote Direct - www.onequotedirect.co.uk
★☆☆☆☆
1.1
From 15 reviews
7.0% of users recommend this

  • Customer Service

  • Value For Money

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Mfrenc's review of OneQuote Direct - www.onequotedirect.co.uk

“Unable to trace payment ”

★☆☆☆☆

written by Mfrenc on 18/04/2017

Avoid using one quote!! The payment portal crashed midway through processing the payment, however payment taken without a valid car insurance. On calling company they had no record or reference of payment, shockingly terrible customer service, on providing evidence of money leaving my account with onequote direct reference said they would raise it with billing department as there's nothing they could do. Who knows how many payments have been taken in this way!! How dodgy is it that a company can take a payment but not trace or account for it being received?

  • Never Claimed

    Have you made a Claim

  • Cheapest Quote

    Reason for going with this company

  • Comprehensive

    Cover Taken

  • Lady Driver

    Driver Type

  • AA

    Previous Insurance Company

  • Customer Service

  • Value For Money

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