Poor Customer Service

One Call Car Insurance Reviews - onecallinsurance.co.uk
★★★★☆
4.4
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  • Customer Service

  • Value For Money

193Weber's review of One Call Car Insurance Reviews - onecallinsurance.co.uk

“Poor Customer Service”

★☆☆☆☆

written by 193Weber on 27/09/2016

I needed to change my address and they charged me £30 to do this and said it was an admin fee. I hate companies who do this and when I refused my renewal, suddenly they were able to take £50 off my premium which I still refused.

  • No

    Have you made a Claim

  • Cheapest Quote

    Reason for going with this company

  • Comprehensive

    Cover Taken

  • Male Driver

    Driver Type

  • Customer Service

  • Value For Money

Onecall-Insurance's Comment

Written on: 07/11/2016

Good Morning

Thank you for taking the time to review our service. Whilst we are always disappointed when customers feel they had a poor experience, their feedback (good and bad) is what helps us learn, grow and improve.

Would it be possible for you to reply or edit your review to include your policy number or reference number so I may look in to this for you please?
Kind Regards

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