Poor customer service

One Call Car Insurance Reviews - onecallinsurance.co.uk
★★★★☆
4.4
From 38251 reviews
89.0% of users recommend this

  • Customer Service

  • Value For Money

MacKinnon15's review of One Call Car Insurance Reviews - onecallinsurance.co.uk

“Poor customer service”

★★☆☆☆

written by MacKinnon15 on 13/08/2014

I wanted to change my policy to a new car.

I was on hold for 45 minutes!
After complaining about the wait, the procedure took another 30 minutes! The lady just took so long I actually hung up. I couldn't be bothered anymore.

Tried their online support, and that was a waste of time.

They also decided to up my monthly direct debit for no apparent reason, so had to call and fix that.

The customer service generally sound un-responsive and don't really care about customer service.

Seriously stay away their not worth it.

  • Never Claimed

    Have you made a Claim

  • Recommended

    Reason for going with this company

  • Comprehensive

    Cover Taken

  • Male Driver

    Driver Type

write a review

Onecall-Insurance's Comment

Written on: 21/08/2014

Hi MacKinnon15 - Thank you for taking the time to review our company. We are sorry to hear of your experience so far involving long periods of time on hold and can tell you that this is unusual. Should you wish to speak to a member of our team you can do so using the existing customer section on our website, Thank you, One Call Insurance.

Reply to this comment
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!