shocking customer service & proceedures

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Octagon Insurance - octagoninsurance.com
★☆☆☆☆
1.3
From 474 reviews
8.0% of users recommend this

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  • Value For Money

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Holman157's review of Octagon Insurance - octagoninsurance.com

“shocking customer service and proceedures”

★☆☆☆☆

written by Holman157 on 05/08/2015

My husband took out an insurance policy and what a nightmare... firstly, they would not accept the proof of no claims because it had his motorbike on the policy. Eventually he sorted that out and policy was supposedly were mailed out. However, he had a message to call 'urgently' at the premium rate. he was told that the policy had been returned and he was to prove his home address, which he did. then we received a letter stating the policy is going to be cancelled due to lack of correspondence. Following another expensive call, no apology or reimbursement of call costs. We would recommend to paying the extra for a reputable company.

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