Written on: 10/07/2013 by Gennine (1 review written)
This company cancelled my car insurance a week ago despite the payments being up to date. It seems that their finance company CREATION finance, have lost our last payment and because of this octagon have took it upon themselves to cancel and bill us £50 for the pleasure!!! I have wrote numerous complaints by email, spent a fortune on telephone calls and they are saying that it isn't their problem, it is creations fault. They chose to use creation, not us. We are relying on taxis for work and shopping until this is sorted out. It looks like we are also going to have to cancel a holiday away as we can't travel there. The only way they will reinstate the policy is if we pay the payment again (which by rights is not yet due). Creation also charged us a £20 late payment fee on the last payment and a £3 charge for the pleasure of paying by card. We had no choice but to accept this as our direct debit bounced but we paid on 28th June and our insurance was cancelled on 4th July as they can't find the payment and do not see our bank statement as proof at the moment. Backed into a corner, very bad company to deal with. Buyer beware, or to be better....just avoid.
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