NCI Insurance Services Reviews - www.ncionline.co.uk

4th Floor, Clarendon House, Victoria Avenue, Harrogate, HG1 1JD
★★★☆☆
2.7 / 5
30
40% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“Great for young drivers.”

Written on: 01/07/2015 by mrworden93 (1 review written)

When I took up my policy with NCI, I was amazed at how simple it was to get covered. with previous insurers I had weeks of going back and forth, 'can we have this document' etc etc, with NCI they take all this away by keeping everything online should you require it. Unfortunately I am not renewing with NCI and the premium has taken a MASSIVE hike (+50% on last year) but this is due to new underwriters. My first year with NCI - and the reason I went with them is that they provided a quote… Read Full Review

By Rescuemycar1

Written on: 03/07/2015

Good Afternoon,

Thank you for taking the time to write this review.

I am glad you are satisfied with service provided by us and can only apologise that we were unable to offer you a competitive renewal quote for your insurance this year. Unfortunately due to a change with underwriters the quotation offered was not as competitive for you this year however do not hesitate to contact our offices next year and we will do our utmost to offer you a great car insurance deal.

Once again thank you for taking the time to write this review, all feedback is a useful tool in ensuring we meet the high level of service we aim to give our customers.

Kind Regards
Lucinda

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★★★★★

“friendly excellent service”

Written on: 01/07/2015 by nikkil86 (1 review written)

Excellent service everyone i spoke to was friendly and extremly helpful would recommend to friends and family i had a non fault accident everything was delt with quickly and explained in detail what was happening Thank you … Read Full Review

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★★★★★

“No problems very good ”

Written on: 24/06/2015 by cerysemma1 (1 review written)

Very good service and very happy that u text to let us know when insurance is coming to an end had no problems would definitely recommend to a friend or family… Read Full Review

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★★★★★

“Excellent service”

Written on: 17/01/2015 by Corbettxe462 (1 review written)

I would like to send my sincere thank you to the gentleman who came to my aid this evening to fix my flat tyre. The service I received was fantastic, the gentleman arrived within 40 minutes and had put on my spare tyre by the time I had finished making him a cup of coffee! Excellent service and with a smile! Highly recommended!… Read Full Review

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★☆☆☆☆

“RUDE CUSTOMER SERVICE”

Written on: 13/11/2014 by Mckayla253 (1 review written)

I have never dealt with a more unprofessional call centre where they have absolutely no due regard for customers. Their email responses are just as rude as speaking to them. Take your money and refuse to come out to a call out when you need them most. Pay the little extra and choose someone who will come out to a breakdown… Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY AT ALL COST ,! Very Dubious ”

Written on: 08/10/2014 by ADETOLA1098 (1 review written)

I had an insurance policy with this funny company on or around 2013 July, every necessary document was submitted, and was receiived with gladness, a confirmation letter of acceptance of my 5years no claim bonus was received, with a condition that if I did not make a claim while I was them, the combine NCD, will be 6years, At the end of my policy, in 2014, I was slam with a heavy renewal quotes, of £1800, compare to the previous £750.00, with the excuses that the previous underwriters has now… Read Full Review

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★☆☆☆☆

“DO not take insurance out with this company”

Written on: 20/09/2014 by beanyian (1 review written)

I had someone run into me 2 months ago, im still waiting for the payout & all I keep getting is excuse after excuse ive had nothing but trouble with this company to the point ive called them. Will I recommend to any1 ha I woundt recommend even if last insurane company left on this planet (& this also applies to IV Assure). This is that bad they took my car (Eventually) cause it was a wright off but no payment to date so I called police & reported my car as stolen. STAY AWAY FROM RESCUE MY CAR &… Read Full Review

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★★★★★

“Good PRICE GOOD SERVICE ”

Written on: 19/09/2014 by sbBoyd153 (1 review written)

3rd year found call staff absolutely professional and friendly, won't be looking elsewhere,peace of mind is more important to me than cheapest quote… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID”

Written on: 30/07/2014 by AnnaRodgers349 (1 review written)

Had a policy our with these not so lovely people as they came back cheapest for me on comparison sites. Explained that I was moving in a few months and told them the area. Rang up to change the address today now that I've moved in and they tell me that they dont insure this area and that they are oh so kindly charging me for the cancellation. EH? The best price they could give me with another insurer was over £2000 for the year. I only paid £600 now… Read Full Review

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★☆☆☆☆

“insurance”

Written on: 17/07/2014 by MariamCarr (1 review written)

took out insurance with this company no probs until someone ran in the back of my vehicle,notified insurance no correspondence from them,seems like only one person to deal with who is always in a meeting or on lunch.When contacted regarding renewal I called them and was told by a very arrogant man that they would not be renewing my insurance and did not have to give me a reason,company only good for taking money useless for dealing with keep away… Read Full Review

Rescuemycar.com-Breakdown's Comment

Written on: 22/07/2014

Hello,

On behalf of Rescuemycar.com I apologise for the poor experience you have received.

As a company we always try to maintain a high level of customer satisfaction, but value all feedback we receive.
I would like to help to resolve these issues, so please contact us on the telephone number provided on our website or alternatively, if you would prefer a call back, please email us and leave contact details.

Many thanks,
Rescuemycar.com

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★☆☆☆☆

“Zero Service, they don't gove a toss!”

Written on: 13/06/2014 by David.Kent (1 review written)

Requested to transfer vehicles on existing policy at 10am 12/6/14, waited all day for underwriter to call back, at 5pm and 5 calls later told to wait overnight with no insurance and someone would call next day. Asked to complain to supervisor and told none were in that day, but one would call next day. Also told that I would be charged a cancellation fee if I wanted to cancel and go with another insurer. Not sure what I am supposed to do??? Both vehicles identical except I have moved from… Read Full Review

Rescuemycar.com-Breakdown's Response to David.Kent's Review

Written on: 17/06/2014

Hello,

On behalf of Rescuemycar.com I apologise for the poor experience you have received.

As a company we always try to maintain a high level of customer satisfaction, but value all feedback we receive.

I would like to help to resolve these issues, so please contact us on the telephone number provided on our website or alternatively, if you would prefer a call back, please email us and leave contact details.

Many thanks,
Rescuemycar.com

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Daniel.hardaker.3's Response to David.Kent's Review

Written on: 25/06/2014

Hello, did this issue get resloved as these are by far the cheapest insurance I have foind by about 600quid. Thanks

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★★★★★

“Amazing Customer Service and Very Cheap!”

Written on: 03/06/2014 by Javon5 (1 review written)

I am 19 years old and have had MASSIVE problems finding insurance. I have spent countless hours searching and searching for affordable insurance, and then I found rescuemycar.com! I found them using Google's comparison website, and they came up so much cheaper than anywhere else :D I rang them up and got through to the NICEST sales guy ever. He was so friendly and helpful, genuinely seemed to care and want to find me the cheapest possible deal. Any questions I had he asked, and he made me feel… Read Full Review

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★★★★★

“Easy and Simple”

Written on: 03/06/2014 by 130Hall (1 review written)

Easy company to use, their phones could be answered slightly quicker but then again I always call around lunch time when it's busy! Other than that the staff are friendly and will help you out as much as they can if you are struggling with a payment. Overall simple company who I am happy to call if I ever have any questions, to them it seems no question can be a silly question. Oh and also they are cheap for young drivers! Which of course is a good thing in this day and age with cheap drivers… Read Full Review

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★☆☆☆☆

“Rescue ME from this insurance company. DO NOT USE.”

Written on: 21/05/2014 by oxtededdie (2 reviews written)

RESCUE MY CAR INSURANCE AND THERE COMRADES CLOSE FINANCE This company Rescue my car insurance acts as a broker; however they use the comparrison web sites like go compare to get business. All seems well when you book online; and pay your deposit. Then the funny stuff starts. Letters arriving demanding proof of no claims bonus. Late postage of your certificate of insurance. No online support. Then the really bad stuff starts if you happen to change your car. Fistly they slap you with a £30 fee… Read Full Review

Rescuemycar.com-Breakdown's Response to oxtededdie's Review

Written on: 17/06/2014

Hello,

On behalf of Rescuemycar.com I apologise for the poor experience you have received.

As a company we always try to maintain a high level of customer satisfaction, but value all feedback we receive.
I would like to help to resolve these issues, so please contact us on the telephone number provided on our website and ask for myself Rachel. Alternatively, if you would prefer a call back, please email us and leave contact details.

Many thanks,
Rescuemycar.com

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★☆☆☆☆

“By short and curlies”

Written on: 09/04/2014 by Sparksbt348 (1 review written)

Through my years of experience in Insurance, I have always had a problem with the way car insurance operates - but thats another story for another time, as they say - I think though that Rescuemycar.com are the exact reason I don't like how these companies operate. The first time I had to contact them after taking out my policy, was just after Christmas when I moved...just round the corner - so close in fact that the first 4 letters of the postcode were the same, only the last two changed -… Read Full Review

Rescuemycar.com-Breakdown's Comment

Written on: 17/06/2014

Hello,

On behalf of Rescuemycar.com I apologise for the poor experience you have received.

As a company we always try to maintain a high level of customer satisfaction, but value all feedback we receive.
I would like to help to resolve these issues, so please contact us on the telephone number provided on our website or alternatively you can email us us and leave contact details.

Many thanks,
Rescuemycar.com

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★★★☆☆

“Disappointing renewal quote!”

Written on: 27/02/2014 by Brunners (1 review written)

Been with them a year - no problems or claims so cannot comment but my renewal was only £20 cheaper and I have no claims and moved to a very secure premises with underground locked car park... Want to go to another insurer but now worried after reading reviews of the no claims certificate stories on here! How can they justify a £20 reduction to a loyal customer and some of the competitors who were originally more expensive are now over £100 a year cheaper with the same cover and excess… Read Full Review

Rescuemycar.com-Breakdown's Response to Brunners's Review

Written on: 11/03/2014


Hello,

On behalf of Rescuemycar.com I apologise for the poor experience you have received.
As a company we always try to maintain a high level of customer satisfaction, but value all feedback we receive.

We would like to help to resolve these issues, so please contact us on the telephone number provided on our website. Alternatively, if you would prefer a call back, please email us and leave contact details.

Many thanks,
Rescuemycar.com

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★☆☆☆☆

“complete liars”

Written on: 26/11/2013

I used them web sites to do a price quote, rescue my car came out cheapest, they phoned me 8 times or more I told them before I buy I am awaiting my new licence to come through with my new address on it, it takes 4 to 6 weeks according to the DVLA and the advisor once again said yes its fine to still buy insurance, even a team leader said it was 10 days later i am given a letter stating show licence or we cancel insurance within 7 days, they are liars, and customer service poor, I… Read Full Review

Rescuemycar.com-Breakdown's Comment

Written on: 19/12/2013

Hello,

On behalf of Rescuemycar.com I apologise for the poor experience you have received.

As a company we always try to maintain a high level of customer satisfaction, but value all feedback we receive.

I would like to help to resolve these issues, so please contact us by phone. Alternatively, if you would prefer a call back, please email me and leave contact details.

Many thanks,
Rescuemycar.com

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★☆☆☆☆

“Avoid by all costs”

Written on: 21/11/2013

Avoid Avoid Avoid!!! After 3 weeks send me letter saying they cancel my insurance. I called them and asked about refund - they wanna additional 200 pounds because 50 quit cancellation etc. When I wanna spoke to any supervisor, there was not supervisor in the office and they were going to call me Never happened!… Read Full Review

Rescuemycar.com-Breakdown's Comment

Written on: 24/12/2013

Hello,

On behalf of Rescuemycar.com I apologise for the poor experience you have received.

As a company we always try to maintain a high level of customer satisfaction, but value all feedback we receive.

Please note that it does state our terms of business and cancellation charges on all the documents that we send out, however I would like to help to resolve these issues, so please contact us on the telephone number provided on our website and ask for myself Rachel.

Alternatively, if you would prefer a call back, please email us and leave contact details.

Many thanks,
Rescuemycar.com

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★★★★★

“Professional Service”

Written on: 19/11/2013 by NickWigston (0 reviews written)

I had to take out new car insurance and went to rescuemycar.com the person I dealt with was professional throughout and managed to resolve a difficult problem with an old insurance company dating back 8 years. They called back when promised and in all was a pleasure to deal with… Read Full Review

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★☆☆☆☆

“Horrendous and rude customer service - DON"T TOUCH THEM!!”

Written on: 26/10/2013 by Jippit (2 reviews written)

Rescuemycar - These people are the rudest, most patronising customer service I have tried two days consecutively to raise an issue regards cancelling my policy - which is impossible to do it seems as I have to return a certificate that was never posted to me. Today speaking to someone (a supervisor apparently) he accused me of lying when I again stated that the certificate was only ever sent to me via email not by post. I also don't see the need to fill out a "lost certificate" form - for… Read Full Review

Rescuemycar.com-Breakdown's Response to Jippit's Review

Written on: 24/12/2013

Hello,

On behalf of Rescuemycar.com I apologise for the poor experience you have received.

As a company we always try to maintain a high level of customer satisfaction, but value all feedback we receive.

I would like to help to resolve these issues, so please contact us on the telephone number provided on our website and ask for myself Rachel. Alternatively, if you would prefer a call back, please email us and leave contact details.

Many thanks,
Rescuemycar.com

Reply to this comment
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