written by McGuire329 on 15/07/2016
Motor Quote Direct were so difficult to deal with that I cancelled my car insurance policy within the cooling-off period and forfeited the administration fee.
I needed to make an amendment to my policy and the administration fee (£35) was more expensive than any other company I have dealt with. When I phoned to enquire about the cost to cancel, they advised that I would need to email, however emails would go unanswered for 3-4 days.
When they did respond, they immediately cancelled the policy without providing a cost and when I phoned, the refund was calculated incorrectly by £70.
Disaster from start to finish.
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