Why do they bother?

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Colinstocks's review of Lloyds TSB Car Insurance

“Why do they bother?”

★☆☆☆☆

written by Colinstocks on 08/01/2016

I have been a Lloyds Bank customer for 20 years. They were regularly contacting me to use their insurance service. I did so on a new car that I purchased. The contract was agreed and they asked for proof of no claims bonus. I sent this (ten years) but they would not accept it as my old car was still insured with my previous insurer (Saga) I was keeping this insurance live until I sold the car. As Lloyds would not allow the NCB I told them to cancel the policy. They told me that this would cost £20. When I told them I would cancel all of my bank accounts they agreed to waive the charge. I have now reinsured with Saga. I am very disappointed with Lloyds who I have found , in the past, to be a good bank. They clearly need to get their act together.

  • No

    Have you made a Claim

  • Good previous service

    Reason for going with this company

  • Comprehensive

    Cover Taken

  • Male Driver

    Driver Type

  • Saga

    Previous Insurance Company

  • Customer Service

  • Value For Money

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