renewal was a problem

Kwik Fit Car Insurance
★★★★☆
4.0
From 6622 reviews
81.0% of users recommend this

  • Customer Service

  • Value For Money

adCarlson1967's review of Kwik Fit Car Insurance

“renewal was a problem”

★★★☆☆

written by adCarlson1967 on 26/11/2014

Received the renewal notice 5 days before the existing policy ran out. This left me no time to get other quotes. Rang the contact centre to ensure no payment was taken from my account. The operator couldnt care less to be honest. A day later i checked my account and payment had been taken. I had also found a cheaper quote. Rang back and luckily got someone more interested who matched the quote and arranged a refund of the difference. Checked my account again three days later to find the refund had gone through BUT kwikfit had deducted the original amount again. So back on the phone i went and was told that i needed to get some info from my bank so that the payment could be refunded. This is what i did and then passed this onto kwikfit. Eventually my account balance showed correct. A huge amount of time and energy wasted on my part and not even an offer of a free MOT for the inconvenience!!

  • Never Claimed

    Have you made a Claim

  • Customer Service

  • Value For Money

write a review

Kwikfitinsurance's Comment

Written on: 27/11/2014

Hi there, we'd like to look into this for you. Can you please email your policy details using the link at the top of the page, including your postcode and the best number to contact you on? Thanks, Carol.

Reply to this comment
Was this review helpful? 0 0
Report this review

Share this Page

Business Owner?Claim your free Review Centre Star Rating badge now!