Hastings Direct - Pre Feb 2009 Reviews
Comment from Review Centre
Message from Review Centre.
In February 2009 Hastings Direct underwent a management buyout. The reviews on this page represent the ratings that our readers gave the company before this buyout happened
To see the more up to date reviews please go to http://www.reviewcentre.com/reviews2434.html.
In February 2009 Hastings Direct underwent a management buyout. The reviews on this page represent the ratings that our readers gave the company before this buyout happened
To see the more up to date reviews please go to http://www.reviewcentre.com/reviews2434.html.
Media Gallery for Hastings Direct - Pre Feb 2009
Latest Reviews
★★★★★
“Hasting Direct Review (car insurance)”
Written on: 30/03/2013 by xxJosiexx6
After choosing Hastings from a comparison website as it was the only insurance company on the list I knew of, I was ok with the price of the insurance because I knew the price for girls insurance had gone up so I was expecting a price rise from my last insurance quote (but not a £1000 rise like I was quoted from another company!). Other than the price which was much more reasonable but still a lot more because of the rise, they were quick and easy to work with! Luckily I havnt needed to... (read more)
★★★★★
“Hastings first time ever.”
Written on: 29/01/2013 by aceflyer (6 reviews written)
Recently renewed with them for a second year the first time ever my car insurance was not increased from the previous year. They even improved the policy via vandalism and uninsured driver cover. I have not been unfortunate enough to make a claim yet but have always found their call centre helpful, and on the ball when discussing matters both when taking the policy out and on renewal with minor amendments to my policy. So top marks to Hastings so far. (read more)
★★★★☆
“After much shopping around I went with Hastings, as...”
Written on: 21/01/2013 by row820
After much shopping around I went with Hastings, as they were by far the most cheapest. Good follow up after I purchased as well (read more)
★★☆☆☆
“They take money from your bank without your permission”
Written on: 17/09/2012 by adams111 (2 reviews written)
In 2012 Hastings Direct took over £50 out of our bank account because they thought a speeding fine of 3 points was still valid from 2007. The letter saying they were taking the money arrived weeks after the account was debited. Just try to get them to return your calls, let alone the money. Phone calls, emails, recorded delivery post - nothing seems to work. Staggeringly poor after-service. (read more)
Windsong's Response to adams111's Review
Written on: 06/11/2012
Don't touch these guys - if you think this is bad try maknig a claim as a named driver - they will only talk to the policy holder. they then moan to the policy holder that the named driver cant be contacted.
They put barriers in the way of getting claims processes and will add an extra £1000 to your excess
They are more interested in getting you to sign finance agreements for repairs and hire cars than processing the claim yes we have fully comprehensive insurance but will not fix the car until we sign an open ended (no amount stated)
They promise a hire car then don't deliver
this is the future in 2012 so I think that thiings cannot possibly have been worse pre 2009
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★★★★★
“Young Persons' Insurance”
Written on: 17/08/2012 by ZoeJG (1 review written)
I found Hastings Direct to be a friendly and helpful service and they did not discriminate against me for being only 18 but helped me track down a car that enabled my premium to be more reasonable. I would not hesitate to recommend them to my friends and in fact have already done so. The call centre operators have been very efficient and the E - mail documentation was easy to read and understand. (read more)
★★★★★
“Fast, efficient service & stress free helpline support!”
Written on: 29/07/2012 by Bt52353 (1 review written)
The policy price was competitive having ranked highly in results from comparison sites. I found no hidden costs beyond the initially stated price and, having purchased the policy, the documentation was immediately available. I had to make a change to the policy recently. The helpline was very straightforward & the process was quick & stress free. I received the level of cover I was looking for at a good price with a friendly & efficient support service. I would highly recommend Hastings... (read more)
★☆☆☆☆
“Rubbish Company”
Written on: 22/06/2012
The company 'withdrew' my NCD and more than trebled the cost of my car insurance as the, allegedly, could not verify my previous insurer. Thy, allegedly, could not contact me for confirmation despite having email, telephone and postal addresses. The matter is still in dispute and likely to go to the FSA. (read more)
★★★★★
“Hastings Direct Car Insurance”
Written on: 15/06/2012 by cherylanne1 (1 review written)
Having scoured the internet for a good price on car insurance I finally settled on Hastings Direct because they offered a very good price for the amount of cover. It was very simple to take out the cover and the necessary insurance details were sent through to my email very quickly. I am a very happy customer and would look to them first if I were to take out any other insurance policies. I recommend them. (read more)
★★★★☆
“Hastings provided the cheapest quote and have been...”
Written on: 03/06/2012 by JamesT15 (1 review written)
Hastings provided the cheapest quote and have been very easy to deal with. (read more)
★★★★★
“Hastings Direct - best price car insurance”
Written on: 26/05/2012 by matt123matt456 (2 reviews written)
They were almost half the price of my renewal from my other insurer!!! but with a similar amount of cover! well done Hastings. I would recommend this company. (read more)
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Showing 1 - 10 of 67 Reviews
★☆☆☆☆
“Did not give me enough information when I rang on a...”
Written on: 02/12/2008 by swkiwi (1 review written)
Did not give me enough information when I rang on a Saturday. Now Tuesday, and am only just getting problem sorted - very bad as I really need a car 7 days a week at the moment. (read more)
☆☆☆☆☆
“Avoid, someone hit my car at the end of aug the day...”
Written on: 08/10/2008 by mel b (1 review written)
Avoid, someone hit my car at the end of aug the day the mot ran out on my car, it took hasting over a week to collect the car 4 weekds on with no contact i told them to keep me updated as i was looking to change the car before the accident happened they have fixed my car which cost £923 to fix, the car is only worth £400-$450 without a mot, the garage put the car through a mot and it failed now leaving me with no car the car was fine when it went to the garage. am sick of ringing hasting... (read more)
☆☆☆☆☆
“No help whatsoever when making a claim - I had to do...”
Written on: 23/07/2008 by emlingremlin (1 review written)
No help whatsoever when making a claim - I had to do all the work (phoning repairers, sorting courtesy car, contacting solicitors) and had to chase Hastings every step of the way for progress reports. Non-fault claim took 6 months to sort, leaving me £150 out of pocket as my renewal came up before the claim had been closed. Wrote a letter of complaint a month ago and still haven't received any response. Said I was a member of the AA when I was actually with RAC. Have asked THREE times for... (read more)
☆☆☆☆☆
“Having purchased a policy with a "protected no claims"...”
Written on: 17/07/2008 by Simon Welch (2 reviews written)
Having purchased a policy with a "protected no claims" I had to make a claim after an accident in which I was the innocent party. I was told that my no claims would be protected provided they recovered their costs from the other, foreign driver, but if they did not recover the costs - and they were very reluctant to even try - I would lose my no claims of many years standing. When moving insurers, I had the devil of a job getting evidence of my no claims from them, no renewal notice having... (read more)
☆☆☆☆☆
“I called Hastings to give them details of a speeding...”
Written on: 14/07/2008 by kerals26 (6 reviews written)
I called Hastings to give them details of a speeding fine I got (my first) and they tried to charge me the equivalent of another £220 a year for it - nearly double my policy. I knew the woman was wrong in trying to charge me because when I had called previously re-adding a friend to my insurance I had been told by another member of staff that there was no charge for additional points. When I queried this with the woman that I spoke to when trying to give them the details she became very... (read more)
☆☆☆☆☆
“Hastings Direct Car Insurance review - After having...”
Written on: 17/04/2008 by mknig (1 review written)
Hastings Direct Car Insurance review - After having our car broken into we made a claim with hastings however two weeks later the garage were still waiting for confirmation from the insurers, who passed the buck back to the garage,who then passed back hastings. we have had no help or constructive advice on whats happening apart from the garage stating it would be an uneconomical repair, which only being a replacement door is pathetic. we received no courtesy vehicle for the whole duration... (read more)
☆☆☆☆☆
“Hastings Direct Car Insurance - Claim service very...”
Written on: 19/03/2008 by bob platt
Hastings Direct Car Insurance - Claim service very bad accident happened on Saturday and as I write this on Wednesday evening my car still sits in a recovery yard and has not even reached a repair shop despite the fact I was informed that this would be dealt with first thing Monday morning (read more)
☆☆☆☆☆
“Very poor customer service, they never contacted me or...”
Written on: 06/02/2008
Very poor customer service, they never contacted me or updated me on my claim. I am in the process of dealing with the very low offer made on my car... (read more)
☆☆☆☆☆
“This company are ok if you don't need to make a claim,...”
Written on: 31/01/2008
This company are ok if you don't need to make a claim, but by my experience with them when you do need to they aren't very helpful and their communication skills need working on!!!
I wouldn't recommend them.
(read more)
★★★★★
“I have nothing but good things to say about Hastings...”
Written on: 24/10/2007 by gp78 (1 review written)
I have nothing but good things to say about Hastings Direct. In all of my dealings with them i have found there staff to be very professional. I found that my claim was dealt with in a swift and efficient way. I wouldn't hesitate in recommending Hastings to any of my family and friends and I will continue to use Hastings as my insurer. (read more)
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Showing 11 - 20 of 67 Reviews
☆☆☆☆☆
“No wonder they're the cheapest car insurance provider...”
Written on: 03/10/2007 by billythekid631
No wonder they're the cheapest car insurance provider for 3 years running when they give cheap quotes and then cancel them several months down the line due to a technical mistake... claiming their underwriters have sent in the incorrect rates. However, when I have spoken to the underwriters they have rubbished this claim. Rubbish. (read more)
☆☆☆☆☆
“Hastings Direct cancelled my policy due to a technical...”
Written on: 27/09/2007 by benstokes (1 review written)
Hastings Direct cancelled my policy due to a technical mistake on their behalf - apparently the system missed out my age and therefore - 10months later they are cancelling my policy - as the other review says, its happened to 1000's of their customers. I am taking them to county court for the cost of my new policy and the expense of loosing out on my 1st 1 year NCB! (read more)
☆☆☆☆☆
“As many other customers I received a phone call from...”
Written on: 30/08/2007 by shanejames (1 review written)
As many other customers I received a phone call from Hastings today telling me that my policy was about to be terminated in 7 days, due to there own mistakes, this in my opinion is disgusting. Having sought advice from the citizen advice buerau and my solicitors unfortunately they say that even though i have been paying and keeping up my end of the contract due to a clause I could do nothing about it, so thank you HASTINGS DIRECT for your total lack of customer relation skills. (read more)
★☆☆☆☆
“I had an accident in February, a month before my...”
Written on: 30/08/2007 by mantais21 (1 review written)
I had an accident in February, a month before my renewal. I found it difficult to seek insurance from another provider as the claims department hadn't yet placed blame so I had to return to Hastings for a second year. It is now August and I have just changed my car to a VW golf, a variant which wasn't on Hastings database (but several other insurers) so they wouldn't insure me and I received a minuscule refund. Trying to get the NCB notice out of them for my next insurers has also been a... (read more)
☆☆☆☆☆
“We have used Hastings for years, never had to claim or...”
Written on: 30/08/2007 by shelly123 (1 review written)
We have used Hastings for years, never had to claim or anything so always been fine. We changed our car and called to say that we needed to change the insurance over, could they send out amended insurance certificate a.s.a.p. as we needed to tax the vehicle. After 5 days of not receiving the certificate I phoned them and asked what they were going to do. My husband needed to go to work that day and we had no tax? They said nothing!! I said fine I'll cancel the policy and tax it up with... (read more)
Shanejames's Response to shelly123's Review
Written on: 30/08/2007
I agree with this review because... she tells the truth about Hastings Direct car insurance.
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☆☆☆☆☆
“As with 3000 odd others they invoked a (unfair) clause...”
Written on: 22/08/2007 by ben2612 (1 review written)
As with 3000 odd others they invoked a (unfair) clause in the contract allowing them to cancel with 7 days notice after I had been with them for over 5 months due to a pricing error! The letter was sent standard mail and I only just got back from holiday in time to deal with the fallout! No compensation and no apology. FOS will no doubt be my next call...Any company willing to treat customers in this way should be avoided. (read more)
Benstokes's Response to ben2612's Review
Written on: 27/09/2007
Happened to me as well!
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☆☆☆☆☆
“They have cancelled my policy 5 months into the cover...”
Written on: 21/08/2007 by boltonmattd (1 review written)
They have cancelled my policy 5 months into the cover having realised that a mistake had been made and they would not honour the policy! And apparently they have done the same thing to 3500 other people! If it were my company I would rather take the losses than dent my reputation in such a big way! NO WORDS CAN DESCRIBE THIS COMPANY (read more)
☆☆☆☆☆
“I have had a phonecall from Hastings today saying they...”
Written on: 16/08/2007 by eggyineggsile (1 review written)
I have had a phonecall from Hastings today saying they are cancelling my policy, 16/07/07. I was rather inquisitive and I later rang them back asking for more information. In total 3500 policies are being cancelled by them, the reason being to do with our postcodes and apparently places like Moss Side and other areas like that should never of been offered the prices we were quoted, however I am mystified as where I live it is quiet and in the 10 years I have lived here not even 1 house has... (read more)
182801_Clair's Response to eggyineggsile's Review
Written on: 18/08/2007
The whole insurance thing is a postcode lottery. I too live in a bad postcode area and have never had any problems with my car. Yet my premiums are high, to prove this I did two quotes this year both exactly the same except the one was my home address the other was my work address. I was shocked to discover a £300 difference.
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Boltonmattd's Response to eggyineggsile's Review
Written on: 21/08/2007
I agree with this review because...Hastings have just done exactly the same to me (23/08/07)!
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Eggyineggsile's Response to eggyineggsile's Review
Written on: 24/08/2007
look on moneysupermarket .com Re: Hasting Direct car insurance underwritten by Highway.
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☆☆☆☆☆
“No matter how cheap I would never use this company...”
Written on: 16/08/2007 by billybob88 (1 review written)
No matter how cheap I would never use this company again! There customer service is terrible and they refused to accept responsibility for their own mistakes! (read more)
★☆☆☆☆
“I took out insurance with Hastings Direct in December...”
Written on: 18/05/2007 by silvertractor (1 review written)
I took out insurance with Hastings Direct in December 2006 and have a valid Certificate of Motor Insurance to prove it.
My Car Tax is due for renewal at the end of this month (May 2007) and so I decided to buy my new disc online.
On trying to do this I received an on screen warning to the effect that the DVLA do not have any record of my insurance!
I phoned the DVLA who advised me that Hastings Direct have not entered details of my insurance policy on the national database. They told me...
(read more)
Insuranceadvisor's Response to silvertractor's Review
Written on: 02/08/2007
Did they give you any reason as to why you have no insurance?? Was it from renewal? Or was it a quote you had only just taken out.. was it done over the phone or the internet and who was the underwriter.. As for the idiot you spoke to on the phone, the world is full of people like that whatever company its with.. you should have told her to improve her attitude because at the end of the day your the customer, she is supposed to give you the polite service as your paying for it!! .. I work at Hastings Direct and just wondered what they said as calls are NEVER EVER EVER transferred through to underwriting.
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Silvertractor's Response to silvertractor's Review
Written on: 03/08/2007
I eventually found out that I WAS insured, and the problem was that Hastings Direct had failed to enter my registration details onto the national database.
<br/>
<br/>I had to phone so many different people that I can't remember the details of them all. Amongst the calls I made was one to the organisation that maintains the database and they were able to help me to sort out the problem with Hastings Direct.
<br/>
<br/>The female in Customer Services at Hastings Direct who told me to ring C.I.S insisted that they were the organisation responsible for the initial data entry. C.I.S completely contradicted what she told me - and put me back to Hastings Direct!
<br/>
<br/>I found the Hastings Direct staff (in the main) to be unhelpful and disinterested. They gave the impression of being very badly trained.
<br/>
<br/>When my insurance comes up for renewal I most certainly go elsewhere.
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Insuranceadvisor's Response to silvertractor's Review
Written on: 06/08/2007
National Database? All we do is add reg details onto the Hastings system it isn't actually our responsibility about anything beyond that. As long as we have the correct make, model and reg number - whether it appears on the police database or not you are still LEGALLY insured.. CIS are not an EDI company (EDI meaning they deal with everything in their own site), so I don't understand why she made you call CIS because we deal with anything to do with them, and she should have phoned you back. I'm sorry you had a bad customer service experience. The call centre is filled with over 800 people and it sounds like she was in training to be honest. If you would like I will check over your policy next time i'm working and give you a ring and we can discuss the policy and I can double check over the notepads that the agents have left so I can see what was going on.
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Showing 21 - 30 of 67 Reviews
★★★☆☆
“Hastings Direct Car Insurance never seem to listen...”
Written on: 14/05/2007 by hackedoff (1 review written)
Hastings Direct Car Insurance never seem to listen therefore they rarely send correct paperwork, requiring you to call back numerous times (read more)
Elvenslayer's Response to hackedoff's Review
Written on: 27/06/2007
Hastings has three call centres. One in Manchester, one in Leicester and one in Bexhill. Not quite sure where you got the idea the call centre was foreign.
<br/> Totally agree about the phone number though.
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Insuranceadvisor's Response to hackedoff's Review
Written on: 02/08/2007
Hey, I work at Hastings Direct and the last person to post a comment is correct about site locations. Where you got the foreign call centres from I have no idea.. As with the 087 numbers they are all charged at local rate not horrific prices as you would expect as if you were to phone a mobile for an hour. But if I were in a customers position I would prob phone the freephone number as well.. worse come to worse they will transfer you thruough to customer service.
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☆☆☆☆☆
“I would never ever recommend this company!!!”
Written on: 15/03/2007 by kno (1 review written)
I would never ever recommend this company!!! (read more)
☆☆☆☆☆
“Complete incompetence and despite all this I am...”
Written on: 20/02/2007 by qqq111
Complete incompetence and despite all this I am getting passed around and the reason changes daily.... the web site "had a problem", "your payment rejected" and now I have been passed to Customer Relations on the premise that "This is NOT AN ISOLATED INCIDENT !"
They fail to call you back and will not give names or contact numbers despite the level of complaint !!
It appears that Hastings Direct are responsible for INCREASING the number of uninsured drivers....so check you receive the...
(read more)
☆☆☆☆☆
“My car was broken into, bending two doors so that rain...”
Written on: 14/02/2007 by tackyquin
My car was broken into, bending two doors so that rain could get into the car. When I came to make a claim, they said that they would get a garage from another town to sort out the car. However, the garage then called me and said that they couldn't give me a courtesy car until they were faxed a cover note, saying that I was comprehensivly insured for the cover car. Hastings said this was the responsibility of the AA, the AA said it was up to Hastings, no one has phoned me back at all, and... (read more)
Elvenslayer's Response to 278392_tackyquin's Review
Written on: 18/03/2007
If you are insured through the AA then Hastings are only dealing with your claim. Thus any cover notes would be provided by the AA, as they underwrite your policy.
<br/> This review blames Hastings for something they have no control over.
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★★★★★
“I have searched in many places for cheaper Insurance...”
Written on: 01/11/2006 by Helen of Troy (188 reviews written)
I have searched in many places for cheaper Insurance and I haven't been successful. I have now been with Hastings Direct car insurance for three years, with no problems whatsoever. Although I have not made a claim, I hope I will never have to! (read more)
★★★★★
“When my car insurance came up for renewal, because of...”
Written on: 25/10/2006 by AndreaG (242 reviews written)
When my car insurance came up for renewal, because of the change in my car, my insurance had increased significantly. Even when I moved to Hastings Direct I could not afford to add my husband onto my policy, as he is a provisional driver, but they quoted me (on my own) a lot less than my previous provider. As it turns out, I have changed my car again. I had no problems at all changing my insurance onto my new car, and I even received a rebate that I was not expecting. I have now been... (read more)
☆☆☆☆☆
“I had the same situation in claiming. I had an...”
Written on: 24/10/2006 by not happy person (1 review written)
I had the same situation in claiming. I had an accident and it was not my fault. One day I got a call from someone saying he was the insurance company engineer, and because of the cost of repair being so expensive, they would treat it as a total loss and offer me a quote, but I turned it down. He asked me to call him and tell him the price. I called the call centre and garage to tell them of the situation, and they both told me not from their side, and if it happens they will call me. I... (read more)
Elvenslayer's Response to not happy person's Review
Written on: 23/11/2006
You know you can dispute the amount an insurance company offers, right? You need to have service history etc., but most are willing to look at it again.
<br/>
<br>If a car is beyond repair, that's it. There is no 'more economical' way, it's written off. This isn't a fault of Hastings Direct car insurance.
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Not Happy Person's Response to not happy person's Review
Written on: 24/11/2006
Although you say that the car is written off, this is no economic way to repair. I had talked with their repair department, and they did tell me that if they know it earlier, they would have considered another way to arrange. But it was too late, as Hastings Direct car insurance cannot put back the code from written off to repair section.
<br/>
<br/>I am not angry that they consider it to be written off, but I do get angry with their missing communication and mishandling during the claim, as there is no communication between each department and outside independent company. No body knows what is happening and they don't follow up. If they are a good insurance company, they should take care of the claim on behalf of the customer, not the customer take care of it themselves!!
<br/>
<br/>I did send them the documents for review, and they did agree to amend the value, and now I have got a replacement car. Unfortunately, they lost my possession in my old car, and now they are starting to try to sort it out.
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Kno's Response to not happy person's Review
Written on: 15/03/2007
I totally sympathise with you. They sent our car to Haulage for 4 Days, stating they hadn't even arranged haulage and I had plenty of time to empty the car of my belongings. The car was then ransacked and every item stolen. We got £150 contents compensation. I think they are the pits!!!!!
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★☆☆☆☆
“Although they are very competitive with there price,...”
Written on: 17/10/2006 by divingjinx (1 review written)
Although they are very competitive with there price, it is not worth it when you need to make a claim!
I had to make a claim, and Hastings Direct car insurance sent my car to the wrong repair centre (150 miles from my house). They then took a week to get it to the correct one! I could not get a loan car until it was at the correct repair centre, and then when it got there I had to wait a week until one was available! Then they made a mistake with my age and tried to charge me the young...
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★★★★★
“Hastings Direct were recommended to me by a friend. I...”
Written on: 13/10/2006 by Smiley4 (2 reviews written)
Hastings Direct were recommended to me by a friend. I gave them a try and they also offered the cheapest quote, but as with all insurance companies, even though the quote was the best one, it is still expensive for the type of car I drive!!
I have made two claims while I have been with them, and both times my claims were handled efficiently, quickly and with little disruption to myself.
I would definitely recommend Hastings Direct car insurance to others.
(read more)
★★★★★
“They sent me a renewal reminder, and the quote given...”
Written on: 18/09/2006 by reyhana bateman
They sent me a renewal reminder, and the quote given was cheaper than the previous year! On phoning to confirm my policy and bank details, the Hastings Direct car insurance staff were friendly, efficient and co-operative! Keep up the good work!
Another satisfied customer who will be staying with Hastings for another year! Thank you, x.
(read more)
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Showing 31 - 40 of 67 Reviews
★★★★★
“I am now in my third year with Hastings, my second car...”
Written on: 02/09/2006 by Helen of Troy (188 reviews written)
I am now in my third year with Hastings, my second car with them. Swapping over Insurance was easy when I bought a new car; again they quoted me an excellent price. Although I was hanging on the phone for more time than I would have liked, spoke to a young man he was very polite and made sure we got everything right so can't really complain there. They were very quick sending out documents and I have not found any mistakes at any time. The dealings I have had with Hastings I have to say have... (read more)
★☆☆☆☆
“Although I have not claimed from them, I could imagine...”
Written on: 31/08/2006 by Asterix7
Although I have not claimed from them, I could imagine from their practices and attitude that they would use every trick in the book to get out of a claim.
I advise you read up the policy details and their guarantees and regulations very carefully, as the call centre will claim that you don't have rights to do xyz when it clearly states that you can.
(read more)
Elvenslayer's Response to 257593_Asterix7's Review
Written on: 19/10/2006
Did you read the proposal form, as it states that Hastings Direct car insurance auto renew.
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☆☆☆☆☆
“Hastings Direct car insurance was cheap for the first...”
Written on: 28/08/2006 by ben99 (1 review written)
Hastings Direct car insurance was cheap for the first year, but there was no renewal notice, even though I was in touch with them 3 weeks before my insurance was up. They wanted £200 more after the first year, even though I did not make a claim, and they were very unhelpful. (read more)
★☆☆☆☆
“Generally, it seems like a crowd of unruly teenagers...”
Written on: 16/06/2006 by jake264
Generally, it seems like a crowd of unruly teenagers run the Hastings Direct car insurance call centre. They don't return calls and have no consideration for your personal time. They also have no comprehension that the customers pay their salary and that they are 100% responsible for the reviews of their company on this site. (read more)
★★★☆☆
“I had a car insured with Hastings Direct and they...”
Written on: 24/05/2006 by Carla8179
I had a car insured with Hastings Direct and they wouldn't cancel the policy without paying quite a lot off. Also, when I changed my car half way through, the new car was a smaller cheaper car and the premium went up. I was disgusted. (read more)
Elvenslayer's Response to 244173_Carla8179's Review
Written on: 23/06/2006
A smaller cheaper car doesn't mean a lot. There is more to underwriting than an engine size.
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☆☆☆☆☆
“I received no renewal from Hastings Direct car...”
Written on: 10/05/2006 by blim the pixie (1 review written)
I received no renewal from Hastings Direct car Insurance for 2005, and then they sent a renewal in 2006, and that's when I found that they had taken the money the year before for a vehicle sold in 2004. I had cancelled the policy by phone, by letter, by registered letter, and by fax, and they are still trying to debit my credit card. (read more)
Maria Mum Of 4's Response to blim the pixie's Review
Written on: 11/05/2006
I have just renewed my car insurance with hastings direct they well undercut my current insurers and the man i spoke to was very friendly and helpful
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Elvenslayer's Response to blim the pixie's Review
Written on: 16/06/2006
Quote from your review:
<br>Bad Points
<br>Don't send a renewal or a policy
<br>Don't let you know that they have taken the money for the year
<br>Don't listen when you try to cancel
<br>
<br>General Comments
<br>I received no renewal from Hastings Direct car Insurance for 2005, and then they sent a renewal in 2006, and that's when I found that they had taken the money the year before for a vehicle sold in 2004. I had cancelled the policy by phone, by letter, by registered letter, and by fax, and they are still trying to debit my credit card.
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<br>Firstly I can assure you that Hastings do send out renewal notices. Also, how can you possibly not have noticed that money had been debited from your account for a year. They are also willing to refund money if a policy is renewed in error, all it usually takes is a fax.
<br> Oh, and by signing a proposal form you AGREE to automatic renewal unless you specify otherwise.
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Tjc90's Response to blim the pixie's Review
Written on: 07/05/2009
Well did you let them know that you sold the car????
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☆☆☆☆☆
“I have had a nightmare with Hastings Direct car...”
Written on: 13/03/2006 by Cuddy
I have had a nightmare with Hastings Direct car insurance. Their customer services is appalling when they can be bothered to answer your call. They sent me the wrong insurance certificate when I went abroad. I only found out when making a claim and I was told I wasn't covered! (read more)
★★★★★
“My car was stolen 3 days ago, and all repair...”
Written on: 13/02/2006 by shsmith
My car was stolen 3 days ago, and all repair arrangements have already been made and are in progress. The staff at Hastings Direct car insurance are also extremely helpful. Everyone is very polite. I couldn't ask for more! (read more)
★★★★☆
“I have to say that all motor insurance companies fail...”
Written on: 03/01/2006 by John Winlow (1 review written)
I have to say that all motor insurance companies fail customers at some point, but until Hastings Direct blot their copy book with me (and I hope they don't, because their quotes for my turbo diesel estate with legal protection and breakdown cover still comes out cheaper!) I shall stick with them. (read more)
☆☆☆☆☆
“Unfortunately, I was lumbered with Hastings direct...”
Written on: 17/12/2005 by lee1976 (2 reviews written)
Unfortunately, I was lumbered with Hastings direct when I took my policy out with Peoples Choice.
What a bunch of cowboys. They were quick taking my money but the customer service is non-existant. When I had a bump which was not my fault it began five months of me banging my head against a wall. Firstly the courtesy car didn't turn up when planned, when it did I had to take further insurance out on it because the excess was £1000. My car was taken away and when it was returned I could...
(read more)
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Aceflyer's Response to aceflyer's Review
Written on: 20/02/2013
This review should be in the post 2009 section