written by 58Ray on 31/07/2016
Do not get insurance with Hastings Direct. I notified them of my wing mirror being kicked off my car overnight whilst it was parked unattended and gave them the crime number. I decided not to claim however they entered it in the underwriting database that they share with other insurance companies as an accident and that I was the driver! I am now struggling to get this off the database despite Hastings Direct admitting that they have it on their own systems as malicious damage reported and that they would phone me back which they haven't done!
Terrible company with poor customer service!
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Hastingsdirect's Comment
Written on: 11/10/2016
Hi,
I'm sorry to see that you're unhappy. If a vandalism event occurs we do need to register it as part of our duty as a broker. There are occasions where we can class it as notification only but removign it entirely may not be possible on every occasion
~Joe