Written on: 02/05/2012 by cazza3001 (2 reviews written)
I insured with Halifax for a xmas present for my son. It took me over 2 months and constant phone calls to receive any documentation! I then decided to pay off the premium in full as the interest on the direct debit method was an expensive way to pay. I gave them my card details, yet they took it upon themselves to take it from my bank account leaving me with a bank charge. I telephoned again and was told to send in evidence of this! I wrote to the customer service centre and 4 weeks later...nothing. I then rang them and was told it would be dealt with and i did receive it within 5 days. My sons car broke down beyond repair so cancelled the insurance. I was charged £650 plus an admin fee for cancellation totalling £685 plus over 500 in premiums. Not bad for less than 4 months cover!! I am due a refund of £872 and am still waiting despite 2 phone calls... They have made a fortune out of me and are still holding on to the money they owe me!! My advice is AVOID!! No customer service skills and total con artists!!
As rated by real users
" Such an easy change over! " Read More
" Avoid at all cost - overall rating minus a million " Read More
" Rubbish customer care no contact at all " Read More
" Late and poor phone response - staff cutbacks? " Read More
" Great Value Insurance " Read More