General Accident Car Insurance Reviews - www.generalaccident.com

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★☆☆☆☆
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General Accident Car Insurance www.generalaccident.com

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Latest Reviews

★☆☆☆☆

“Stay Far Away”

Written on: 16/09/2014 by ayo_3d (1 review written)

Signed up with this company and decided I wanted to change the start date of the policy the lady first informed me that this is not possible when I mentioned I would cancel I was then told it possible. I then asked the lady if there will be any complication because I would rather cancel than have to be on the phone sorting issues. she said all would be fine. (first set of lies they told me) i then realised 2 deposits were taken out of my account with no valid reason as to why this happened… Read Full Review

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★☆☆☆☆

“Absolutely terrible company”

Written on: 14/09/2014 by Alejandrai16 (1 review written)

They cancelled my policy without sending me a warning email which they said they would. I attempted to upload the documents they asked for twice, and was never sent an email saying it wasn't satisfactory. Out of the blue I then received a text informing me that my policy had been cancelled. I rang them up, and they were not sympathetic and extremely unhelpful. Absolutely terrible… Read Full Review

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★☆☆☆☆

“General Accident (Aviva) insurenace is terrible value”

Written on: 12/09/2014

Terrible customer service and will never use ANY of their products again. Will active dissuade friends to even consider this terrible performance. They would not provide a contact telephone number, refused to cover a replacement car following a swop of my sons vehicle then charged a fee for a cancellation of the policy just 6 weeks before the year's insurance was completed. Rip off is not the word! Please do not even consider this supplier in my opinion as they are taking money from you for a… Read Full Review

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★☆☆☆☆

“Worst Insurance Company!!!!”

Written on: 06/09/2014 by JonesM26 (1 review written)

DO NOT USE THIS INSURANCE COMPANY THEY ARE THE WORST COMPANY IN THE WORLD !! Poor poor poor customer service. I insured my 2009 fiat 500 with this company and brought a new Fiat 500 2 weeks later so called to change my policy to my new car which they REFUSED to do as my new car was not showing on their database despite the fact the DVLA had told me the car was legal and the insurance company could enter manually. General accident REFUSED to enter manually as said they could not do? Because of… Read Full Review

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★☆☆☆☆

“Rip off merchants ”

Written on: 14/08/2014 by JackLarson (1 review written)

Terrible company - went to unload No claims discount then told this was not eligible as it was being used on another car. Cancelled policy - they charged me £25 for the privilege great for 24 hours cover Called 'help' desk - who just told me it was my fault for not reading terms and conditions closely enough Great … Read Full Review

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★☆☆☆☆

“Absolutely appalling company”

Written on: 11/08/2014 by Alliegraciejane (1 review written)

They canceled my policy and charged me when it was a fault with their site! When I finally managed to get in contact with them they basically called me a lier even tho I have video evidence of the site logging me in then telling me my session has times out straight away! Stay well clear!!… Read Full Review

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★☆☆☆☆

“poor customer service and payments back”

Written on: 14/07/2014 by dwSanders167 (1 review written)

I had to cancel my car insurance and was supposed to get 173 pounds back. Despite emails (it's not possible to call GA after 35 days of having their policy) confirming that the money is going to be paid back I've not received it yet. It's nearly 2 weeks since the cancellation… Read Full Review

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★☆☆☆☆

“Pathetic excuse of an insurer ”

Written on: 18/06/2014 by OberonDW (1 review written)

General accident are absolutely awful. AVOID AS AN INSURER. My named driver was crashed into and they other party took full responsibility (luckily). However it's almost been six months now and general accident are now suggesting my licence has a claim made against it as they have still yet to provide or source the excess! Every time I ring it's excuse after excuse and now it's affecting my future insurance. Pathetic excuse of a company. 0 *… Read Full Review

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★☆☆☆☆

“Appalling Customer Service - Take your money and run!!!!!”

Written on: 01/05/2014

I renewed my insurance with GA for a second year via Confused.com Asked for protected no claims as per the previous year. They took my money happily and afterward taking my payment sent me my new schedule but with no protected NCD. They have now confirmed it in an email. I am in the middle of a fight with them to find out why. They have not as yet given me any reason. If they will not protect the NCD then I will have to cancel my policy and I have been given to understand that they will… Read Full Review

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Ricky43's Comment

Written on: 14/05/2014

Thanks as I was considering them!!

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Alexandraw's Comment

Written on: 14/05/2014

FYI I finally had to cancel my policy because I could not get them to look at the problems - I used their facebook site to highlight the issues

Eventually (I assume because the facebook site is so public) they admitted it was all their fault and they would refund in full with no penalties but they still owe me about £30 and I am still chasing

The facebook site for them is a good indicator of their customer service so if you were in doubt have a look at some of the customer comments- interestingly they never enter into a conversation on the site but ask you to contact their helpdesk quoting facebook - it then seems to escalate the issues.

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