Appalling Customer Service - Take your money & run!!!!!

I renewed my insurance with GA for a second year via Confused.com

Asked for protected no claims as per the previous year. They took my money happily and afterward taking my payment sent me my new schedule but with no protected NCD. They have now confirmed it in an email. I am in the middle of a fight with them to find out why. They have not as yet given me any reason. If they will not protect the NCD then I will have to cancel my policy and I have been given to understand that they will then charge me an admin fee despite the fact that they changed this on my policy without my agreement.

They processed a claim on my insurance and did not tell me about. I have complained about this and asked for information but none has been forthcoming.

They logged a windscreen claim and a full claim and it took several phone calls/emails for them to amend this - I needed it to be clarified on my policy as it could have affected my NCD in the future.

They will not speak to you on the phone - only by email - and the replies they sent to me often did not make any sense - it is like someone has not actually read what you wrote to them.

They say you have a online phone line for the first few days of your policy - what they do not tell you is it is not for renewals. The only way I could phone them was to ring claims who will explain that they have no way of handling these issues and you need to email. Catch 22.

It is the worst insurance company I have ever dealt with.


I simply cannot get to speak to anyone or get a consistent story or any sense from them at all.

I would strongly recommend that anyone taking out a policy with General Accident think twice as if they run into any sort of administrative problem it could well become a nightmare to sort out.