First Insurance Reviews -

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Latest Reviews


“Worst company ever”

Written on: 20/04/2017 by Jane.campbell (1 review written)

Worst insurance company ever, firstly having purchased car insurance online I then had to spend 25 minutes on the phone going over everything I had already answered online before I was covered. Was then charged an extra £112 which was taken from my account with no warning or authorisation. Telephone staff where rude and incompetent and when I asked how much the cancellation fee was I was told it wouldn't benefit me to cancel and the operator hung up. I tried to call back 4 more times and… Read Full Review

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“Terrible service and cancelled my policy ”

Written on: 19/03/2017 by Jamarionr116 (1 review written)

I took out a van insurance policy with first and paid in full for the year after a telephone interrogation, then they contacted me a week later and told me they would not cover my address that had not changed ! and cancelled the policy. Very rude staff and terrible service. Avoid !… Read Full Review

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“excellent customer service”

Written on: 11/11/2016 by soltqs (1 review written)

excellent customer service… Read Full Review

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“Great car insurance price's ”

Written on: 02/11/2016 by leeroyXrachel (1 review written)

Highly recommended, got a great deal on my 1st ever policy, great communication's & explained everything to me very well so I understood everything. I'm very happy with the service & price so I took out the policy instantly. Many thanks… Read Full Review

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“Great Services”

Written on: 08/10/2016 by brooks14 (1 review written)

I called First regarding my van insurance and the Spanish gent I spoke to was so helpful. He was very professional explained all the details to me and made me feel at easy regarding my policy. Thank you for all you help… Read Full Review

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“A "first" in woeful service”

Written on: 15/09/2016 by Jillian113 (1 review written)

Moved address. Used online comparison site, as always, for ease & speed. First came up cheapest. Wouldn't accept full payment online stating I needed to telephone them. Then spent 45 minutes on phone, at my expense, going through same information I supplied online, without an explanation of why I had to phone in first place. Then told I "failed" validation check on my address, despite providing evidence for this, which incurred a charge of £60+ . By this time I was tired & fed up and agreed… Read Full Review

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“extra charge”

Written on: 15/09/2016 by Priscilla170 (1 review written)

The service was terrible I was charged extra then my cheapest quote offer from one staff member. Never again when my policy ends and would not recommend a friend or family… Read Full Review

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“Not simple at all”

Written on: 21/07/2016 by Saunderste497 (1 review written)

I took this policy out online, for quickness. It was everything but that, ended up in several phone calls and missed calls. And then the email you all the documents, and ask for several other documents to be sent to them. After taking a massive deposit so you can not get out of the insurance. I would not use this company again. Once this year is up. No straight forward or easy at all. It is not advertised clearly that they are a Brooker and I would advise always to go direct to supplier because… Read Full Review

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“Very good in price”

Written on: 02/07/2016 by gunjators (1 review written)

I'm very happy about "First Insurance". Prices are affordable, even for me, who had just 2 years NCB. And customer service is on top level. They was very kind, got the best deal and explained everything. For me was easy to communicate with staff member. My 1st language isn't English, but I understood everything by the end of our conversation. Because staff explained or repeated in simpler sentences. So far, everything is O.K… Read Full Review

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“Very rude customer service!”

Written on: 11/06/2016 by Osvaldo140 (1 review written)

After entering all my details online trying to get a car insurance quote , they offered me £500 and they ask me to call them to finalise the transaction, but when I rang them a very rude staff said that's not correct the real quote is £1600. When I asked why your online quote differes from the one you gave me, he dealt with me in a very rude manner… Read Full Review

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“Great Phone operator”

Written on: 11/06/2016 by SydneyFowler (1 review written)

Having troubles online I had to give them a call, First operator promised me a call back but after an hour that never happened but the 2nd time I phoned couldn't be any different. Explained and went through it all with me, making sure I was happy at every step of the way. Can not fault his service if it wast for him I would of moved onto another company. … Read Full Review

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“House Insurance Renewal”

Written on: 03/05/2016

Fresh House Insurance was selected for me through a comparison website. The quoted price was substantially lower than my previous provider. When I called to pursue my enquiries I was hugely impressed by the quality of the staff: friendly, helpful, knowledgeable about the products and just thoroughly professional. I was able to complete the arrangements over the phone very quickly and easily. I have no hesitation in recommending Fresh to anyone looking for a new provider… Read Full Review

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“want to make change in my policy and no one answering ph, ”

Written on: 28/03/2016 by Nicholsonmg6 (1 review written)

Easter opening hours, no details are available, Website says we are open and when i rung in the morning - Had to wait around 50 mins and no answer, tried again in the afternoon on hold for about 30mins - No answer, tried again after 10 mins and received message " our offices are closed" so now we are having very good Easter break at home. ridiculous… Read Full Review

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“ avoid”

Written on: 04/03/2016 by Yatesbg53 (1 review written)

loads of hassle have to send and set up links to check your driving licence. didnt give me the original price i was quoted by them on confused. took forever on the phone to get the quote then once i had agreed to the policy and paid got the details days after they said they would send them the policy did not include the tool cover i requested. avoid them poor quality service from amature idiots. avoid avoid avoid… Read Full Review

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“Never got a number if I break down and have break down...”

Written on: 25/11/2015 by 122Kemp (1 review written)

Never got a number if I break down and have break down cover dissapointing… Read Full Review

Freshinsurancegroup's Comment

Written on: 30/11/2015


Please help us to understand which policy you are on. If you could give us a call, we could have somebody help you with this. Alternatively, you could email your details, ie. name, telephone and postcode to us and someone from customer services will call you to offer support.


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“Great customer service”

Written on: 29/09/2015 by 478Humphries (1 review written)

I renewed my insurance policy with First car insurance last week - it was a very easy process and the staff were great… Read Full Review

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“Great price and great service!”

Written on: 05/12/2013 by BobLansley (1 review written)

Ran a quote through a comparison site, and First came up with a very good price. Spoke to a guy who was very polite and helpful. Would recommend First to anyone. Thanks… Read Full Review

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