First Insurance Reviews - www.first.co.uk

★★★☆☆
3.3 / 5
6
67% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★☆

“House Insurance Renewal”

Written on: 03/05/2016

Fresh House Insurance was selected for me through a comparison website. The quoted price was substantially lower than my previous provider. When I called to pursue my enquiries I was hugely impressed by the quality of the staff: friendly, helpful, knowledgeable about the products and just thoroughly professional. I was able to complete the arrangements over the phone very quickly and easily. I have no hesitation in recommending Fresh to anyone looking for a new provider… Read Full Review

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★☆☆☆☆

“want to make change in my policy and no one answering ph, ”

Written on: 28/03/2016 by Nicholsonmg6 (1 review written)

Easter opening hours, no details are available, Website says we are open and when i rung in the morning - Had to wait around 50 mins and no answer, tried again in the afternoon on hold for about 30mins - No answer, tried again after 10 mins and received message " our offices are closed" so now we are having very good Easter break at home. ridiculous… Read Full Review

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★☆☆☆☆

“ avoid”

Written on: 04/03/2016 by Yatesbg53 (1 review written)

loads of hassle have to send and set up links to check your driving licence. didnt give me the original price i was quoted by them on confused. took forever on the phone to get the quote then once i had agreed to the policy and paid got the details days after they said they would send them the policy did not include the tool cover i requested. avoid them poor quality service from amature idiots. avoid avoid avoid… Read Full Review

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★★★★☆

“Never got a number if I break down and have break down...”

Written on: 25/11/2015 by 122Kemp (1 review written)

Never got a number if I break down and have break down cover dissapointing… Read Full Review

Freshinsurancegroup's Comment

Written on: 30/11/2015

Hi,

Please help us to understand which policy you are on. If you could give us a call, we could have somebody help you with this. Alternatively, you could email your details, ie. name, telephone and postcode to us and someone from customer services will call you to offer support.

Thanks,

First Insurance

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★★★★★

“Great customer service”

Written on: 29/09/2015 by 478Humphries (1 review written)

I renewed my insurance policy with First car insurance last week - it was a very easy process and the staff were great… Read Full Review

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★★★★★

“Great price and great service!”

Written on: 05/12/2013 by BobLansley (1 review written)

Ran a quote through a comparison site, and First came up with a very good price. Spoke to a guy who was very polite and helpful. Would recommend First to anyone. Thanks… Read Full Review

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