This company has taken over £200 out my bank, I’ve never heard or dealt with these in my life. Tried to trick me luckily I checked my online banking to notice this, and my bank has refunded me my money back. I have no idea whom these or this company is or how they’ve got my card details.?? The bank has been made aware that this company has taken money out my account without consent. 

Phone waiting times on the Customer Service line are, without exaggerating, hours. I spent upwards of 4 hours on hold in one day. Emails go either bounce back as undelivered or just simply go unanswered. Interestingly you get through immediately when you try to get a new quote... They send you emails from 'customer.services@...' which then bounce back as undelivered. The communications are a mix of Ladyb*rd, Fr*sh and F*rst so it is unclear who you are insured with or how to contact them. The online document portal is as useful as a chocolate teapot with no way to view the documents you have uploaded should you need them later. Your password seems to not be saved and so you must re-register every time you log in. The 'system upgrade' that was due to complete in 3 days took closer to 10 and meant I nearly had my new insurance policy cancelled since they were unable to provide the documents they're legally required to provide. Sending these documents as standard when a policy ends would negate this issue. While COVID has made things harder, it's been more than a year now. It's not COVID's fault 14 months later, that's poor management. I feel sorry for the staff picking up the slack of the company not hiring sufficient resources. I dread to think how abysmal they would be to deal with in the event of a claim and would strongly advise everyone to give these dodgers a wide berth. Absolutely one of the worst insurance companies I have ever dealt with and wouldn't recommend them to anyone except the FCA and the Financial Ombudsman.

I have only recently bought a van insurance policy with this company. I have in the first days been trying to contact the company to discuss the policy. I emailed them and had no response. After a while I tried again and had no response. Called a variety of phone numbers in different departments to try and speak to someone. I called the regular customers service number more than ten times just in a day. Each time round was waiting ages. I hung up after waiting around ten minutes. One time I was waiting for 35 minutes, but in the end I put the phone down. I have not made a claim with the so-called insurance provider, so I can't comment on how they deal with a claim. But I will say, trying to get in touch with the company is the worst I have ever experienced. Sometimes it is better to pay a little extra, and go with a different insurance provider that is better reviewed and will pick up the phone.

My insurance was cancelled after just under a month due to me having trouble getting all the proof of no claims/driving license etc, I had paid a £115 deposit now I've had a email saying I owe another £103 for the months policy and cancellation fees which is ludicrous. To make things worse I am getting letters from their credit company saying I owe them a months payment as I cancelled the direct debit once the insurance was cancelled luckily they say if I don't pay £65 I will have to pay the full amount of £403 all this for less than a months insurance. STAY WELL CLEAR!

cheapest quote online, but when tried to purchase they increase the price and someone called and INSISTED to provide them with full driving license details otherwise they will not insure.

Credit charges very expensive I would advise to look elsewhere And pay by credit card as it will be cheaper.

I spoke to a young man who was so very helpful, i wish I could remember his name, he deserves a promotion, he was so patient and extremely professional and helpful. 5* service

I had to renew my car insurance as I just changed my vehicle, i was looking for a more competitive price so went online, it so happened I bought the car on a bank holiday First insurance kept on coming up as the cheapest but I had to ring them it won't let me pay online. They were closed early on Saturday the Easter Sunday they were closed so I had to wait till Easter Monday. When I rang the number their staff put the price up by over £300 pounds as I had to go back to work the next day I had no other alternative but to reluctantly purchase it. The whole process and customer service was impatient, annoying and laborious. I am dreading a whole year with them. THEY APPEAR VERY GREEDY! UNFAIR!

I took out a van insurance policy with first and paid in full for the year after a telephone interrogation, then they contacted me a week later and told me they would not cover my address that had not changed ! and cancelled the policy. Very rude staff and terrible service. Avoid !

I called First regarding my van insurance and the Spanish gent I spoke to was so helpful. He was very professional explained all the details to me and made me feel at easy regarding my policy. Thank you for all you help.

Moved address. Used online comparison site, as always, for ease & speed. First came up cheapest. Wouldn't accept full payment online stating I needed to telephone them. Then spent 45 minutes on phone, at my expense, going through same information I supplied online, without an explanation of why I had to phone in first place. Then told I "failed" validation check on my address, despite providing evidence for this, which incurred a charge of £60+ . By this time I was tired & fed up and agreed, which I now regret. I've previously moved house, as people do, been able to make these changes online, without a "validation check" which has sometimes resulted in additional cost and been able to pay this online........simple, easy & time saving......as it should be.

The service was terrible I was charged extra then my cheapest quote offer from one staff member. Never again when my policy ends and would not recommend a friend or family.

I took this policy out online, for quickness. It was everything but that, ended up in several phone calls and missed calls. And then the email you all the documents, and ask for several other documents to be sent to them. After taking a massive deposit so you can not get out of the insurance. I would not use this company again. Once this year is up. No straight forward or easy at all. It is not advertised clearly that they are a Brooker and I would advise always to go direct to supplier because this whole experience has been a headache.

I'm very happy about "First Insurance". Prices are affordable, even for me, who had just 2 years NCB. And customer service is on top level. They was very kind, got the best deal and explained everything. For me was easy to communicate with staff member. My 1st language isn't English, but I understood everything by the end of our conversation. Because staff explained or repeated in simpler sentences. So far, everything is O.K.

After entering all my details online trying to get a car insurance quote , they offered me £500 and they ask me to call them to finalise the transaction, but when I rang them a very rude staff said that's not correct the real quote is £1600. When I asked why your online quote differes from the one you gave me, he dealt with me in a very rude manner.

Having troubles online I had to give them a call, First operator promised me a call back but after an hour that never happened but the 2nd time I phoned couldn't be any different. Explained and went through it all with me, making sure I was happy at every step of the way. Can not fault his service if it wast for him I would of moved onto another company.

Fresh House Insurance was selected for me through a comparison website. The quoted price was substantially lower than my previous provider. When I called to pursue my enquiries I was hugely impressed by the quality of the staff: friendly, helpful, knowledgeable about the products and just thoroughly professional. I was able to complete the arrangements over the phone very quickly and easily. I have no hesitation in recommending Fresh to anyone looking for a new provider.