So helpful

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Esure Car Insurance
★☆☆☆☆
1.3
10.0% of users recommend this
  • Customer Service

  • Value For Money

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danwat's review of Esure Car Insurance

“So helpful”

★★★★★

written by danwat on 06/09/2014

I am extremely suprised to see all of the negative reviews on here given the exceptional standard of service that I have received.

I recently changed my car and switched insurance providers. Before buying cover with Esure (who were the second cheapest option on price co.parison sites) I called their helpline and selected the options that an existing customer would use (I wanted to check what service I would receive if I decided to use them). I got through quickly to a gentleman who was very courteous and knew the answers to all questions that I had. That sold it for me.

Since making the purchase I have been in an accident that was my fault and i therefore made a claim. It was resolved very easily and everyone that I spoke to about the matter was exceptionally well informed, incredibly friendly and professional. I would go as far to say that this is the best company I have ever dealt with. I have not once been spoken to in a rude manner and cannot thank them enough for helping me get through what can be quite a stressful process, relatively stess-free.

One of the things I have found particularly frustrating with previous insurers is the amount of time you have to hold on the phone to speak to somebody. This is not the case with Esure who have consistently picked up the phone in fewer than 5 minutes every time I have called (even at peak periods).

All in all Esure a really good insurance company in my experience and would recommend them to anybody.

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  • Hastings Direct

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