V V Poor

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  • Customer Service

  • Value For Money

VishC's review of Esure Car Insurance

★☆☆☆☆

“V V Poor”

Written on: 29/06/2013 by VishC (1 review written)

This is the worstest insurance company I ever come across. I recently took policy with this company &provided proof of no claims discount from previous insurer.The no claim discount contain a claim for windscreen replacement claim which is not a claim itself. But this comp don't want to acknowledge this &trying to increase my premium. Then I got a detailed letter from previous insurer explaining its't windscreen claim and it shouldn't affect premium & submitted to this comp. Finally they accepted it.Worst part of it is I keep getting either an email or a text message or a letter from this company saying my policy will be cancelled in x days.I might have received half a dozen letters in last 1 month. Each time I receive I have to call their 0845 no and argue with them.To my surprise I called them 1 day after a receiving a letter & they confirmed every thing is OK & no more letters of of cancellation. You know what I got a cancellation letter next day itself. This sum sup what a company this is

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  • Cheapest Quote

    Reason for going with this company

  • Comprehensive

    Cover Taken

  • Male Driver

    Driver Type

  • coop

    Previous Insurance Company

  • Customer Service

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Wizwiz's Response to VishC's Review

Written on: 10/03/2014

10 mins LOL.... I have been sitting on the phone for 46 minutes at the moment reading these reviews while I wait. I cant go out in my new car until I swop it over and wasting my day. I should be at work now... Disgusting service from Esure

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