Ignored by Endsleigh

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Endsleigh Car Insurance
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bluyoyo1's review of Endsleigh Car Insurance

“Ignored by Endsleigh”

★☆☆☆☆

written by bluyoyo1 on 29/09/2014

Endsleigh Motor Insurance have completely ignored my requests to retain my car after an accident despite my written requests. They sent my car to a salvage /repair company Innovation. Innovation said that they would be reporting to Endsleigh that my car was uneconomical to repair. I asked if I could retain the car and they told me that Endsleigh would reduce the settlement by the amount of the salvage value. I then followed this up and was told by endsleight that I do not have the right to retain my car... that they had to dispose of it because it needs to be traced by law. I said that this did not make sense and was told that the claim had been settled anyway and that a cheque had been raised. All of this without any written communication. I made a written complaint as my personal belonging had not been returned, I also again may a written request to retain / purchase my car after seeking legal advice. I was told that the car was still with Innovations and that they would look into the matter.

I then receive a letter from DVLA asking me to complete a form to say that my car had been re-registered. I did not complete the form but contacted Endsleigh to find out what was going on. They told me the car had been sold to an individual!!!... and that it was no longer in their control.....

What am I supposed to do... I want my car back...I did not give permission to for endleigh to sell it... they told me it was still with their appointed salvage dealer...

I have been misinformed, the matter has been maladministrated, Endsleigh have competely ignored me as a valuable Customer.


Please help!!!

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