endsleigh nightmare!!!!!!!

“endsleigh nightmare!!!!!!!”

Written on: 18/04/2012 by 123mcroberts

After 25 years of claim free driving an idiot reversed into me in a B & Q car park just outside Belfast He reversed right over to my side of the road and Id just reversed back less than 2ft but he turned in an arc and hit my towbar. He immediately got out of the vehicle and said he was sorry but he didnt see me However his passengers demeanour was very different He suggested that it was my fault and was very aggressive to myself and my passengers After a somewhat heated discussion we decided to call the police They came after a short time took details etc then left I then contacted my insurance company Endsleigh an sent them all details of the accident including very graphic photographs of the scene with positions of vehicles etc After a couple of weeks they said that following the information I gave them that the accident was not "totally" my fault and that they would be sending details off to the 3rd party I wasnt at all happy with this reply but i know how edgey insurance company are so decided to wait and see what had happened Six months later heard nothing so i contmoacted them and they said they had sent the details off to 3rd party almost immediately but they had failed to reply.I asked them was it not incumbent upon them to try and resolve this problem asap as this could affect my no claims bonus and they said they would try to contact the third party again (it almost feels like they forgot about the initial incident until i rang them) About a month later however my insurance renewal came through and shot up from £246 to over £600 I immediately contacted the sales teamand they said that my policy was now loaded because of the accident I had I told them it hadnt been resolved yet as the 3rd party hadnt yet respondedand they basically said too bad they had to assume the worst scenario (that it was my fault) The ironic thing about it all is that the 3rd party was driving his dads motability car ( HE TOLD POLICE OFFICER THAT IT WAS HIS DADS CAR AND THAT HE HIS DAD WAS ON HOLIDAY SO IT WOULD PROBABLY TAKE 4 OR 5 DAYS TO PRODUCE INSURANCE SOULD HE BE DRIVING HIS DADS CAR WHILST HIS DAD IS ON HOLIDAY EVEN THOUGH HES NAMED DRIVER ?)Another crazy thing is that because it is a motability car no matter what happens the third party wont lose his no claims as its not on his own insurance policy This is farcical. So at the minute i cant afford to renew my policy which expired a few days ago and in effect endsleigh because of their incompetence has basically put me off the road Please a word of warning to potential endsleigh customers please think carefully coz if you claim you could have a nightmare