Break down cover was awful

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Elephant Car Insurance Reviews - elephant.co.uk
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elizabeth789's review of Elephant Car Insurance Reviews - elephant.co.uk

“Break down cover was awful ”

★★☆☆☆

written by elizabeth789 on 12/10/2015

My car broke down back in June, this was the first time I had ever had a car break down. The said they would be with me within 40 minutes, they took over 2 hours. I was phoning elephant back after an hour and was told they would be with me in 5 minutes, 15 minutes later I phoned back and they said they would be with me in 10 minutes. This kept on happening for over an hour, they kept saying the were closer than they were. I was in an area I was not familiar with but had given them the postcode of some cottages that I had broke down next to. When I was finally found the breakdown guy was disgustingly rude to me and shouted at me for not being where I said I was (he was given the correct postcode), he then went on to say the stables had changed to cottages and that was why he couldn't find me. I got the cottages used to be a stable so it was my fault because he didn't know that the postcode from the people who owned the cottages and checked it online with the phone number written on their sign. He then did no checks on my car at all and told me it would have to go to the garage. He didn't even lift the bonnet to look. He then pressured me to take it to the garage he worked for when I asked to have it taken to one nearer where I was staying. I felt the garage ripped me off and took advantage of the fact I was a young female, I was 18 when this happened and had been driving for a year and a half. The overall service from phoning elephant to the recovery guy they sent was awful, would not advise their breakdown cover.

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