Hidden extras, took extra money from my account twice

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Diamond Car Insurance Reviews - diamond.co.uk
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Lout88's review of Diamond Car Insurance Reviews - diamond.co.uk

“Hidden extras, took extra money from my account twice”

★☆☆☆☆

written by Lout88 on 17/06/2014

After finding a great renewal price with diamond I was not pleased to see that for two months afterwards they were taking money from my bank account without my permission even though I had already paid in full. I then had to chase them on their expensive phone line to find out why it was taken. They claim it was because I hadn't filled out the forms correctly and they had different information from admiral (my previous insurer) but I answered all of their questions properly and honestly. They then started taking money from my account as 'fines' for the incorrect information without even telling me and have refused to budge on the matter. Don't trust them, there is a reason the initial quotes they give are so low- the extra costs that come later.

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